Your Apple ID has been disabled!?

After I had to change my cc# due to a security breach, I can't down load new apps or update the old ones. I am logged onto iTunes, and apple with the new info, but iPad says- "your apple I D. has been disabled." yikes!

Any thoughts?

Thanks!

IPad, iOS 4

Posted on Jan 20, 2011 7:16 PM

Reply
470 replies

Nov 11, 2011 10:43 PM in response to stevenyuko

This is the exact same thing that happened to me two days ago. Two $50 charges. So please, anyone else who comes across this, check your bank account! I was lucky enough to have my bank phone me, since it was an "unusual purchase," but I know most banks wouldn't care to do such a thing.


I had some luck by emailing in that the money was restored to my account within 24 hours after I emailed in, but I still haven't gotten a reply from that email within 24 hours like the site said I would. So I assume someone fixed it and just forgot to tell me. However, my account is still disabled, so I guess some further emailing is in order. Hopefully some good can come of all this misfortune and apple will crack down on security and/or improve customer service.... But I won't hold my breath.

Nov 18, 2011 9:12 AM in response to DrNoir

Happened to me too about two weeks ago. It was 250 dollars in itunes purchases- games and in game purchases! Finally got billing and everything straightened out and updated and I am still getting the apple id error. Very frustrating but I have just emailed them as well. Came here looking for a resolution but looks like there's none. :/

Nov 24, 2011 9:21 AM in response to sramberg

I happened to me too. After several days talking and email to apple, I have this issue resolved. If it still happens to you, you can go here and create a case number then apple can take care it for you.

http://www.apple.com/support/itunes/ then -> Contact Support -> Get iTunes support via Express Lane -> iTunes Store -> (Select) Purchase Billings & Redemption -> (Click) Continue -> (Select) Unable to purchase from iTunes Store -> (Select your device, OS, iTunes version, and country then click Continue) -> Now you can send email to apple to re-enable your Apple ID.

Good luck!

Jan 18, 2012 7:44 PM in response to DrNoir

I already posted this. But If it still happens to you, you can go here and create a case number then apple can take care it for you.

http://www.apple.com/support/itunes/ then -> Contact Support -> Get iTunes support via Express Lane -> iTunes Store -> (Select) Purchase Billings & Redemption -> (Click) Continue -> (Select) Unable to purchase from iTunes Store -> (Select your device, OS, iTunes version, and country then click Continue) -> Now you can send email from here to apple to re-enable your Apple ID.

Good luck!

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