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macbook air with lion not waking up from sleep

I purchase a third generation macbook air (july 2011) with preinstalled lion. It is slow to wake up from sleep (10 seconds). Sometimes when it falls asleep with shell open it wont wake back up with touch of keys (keyboard lights up but screen does not respond). If I close it then reopen, it wakes up. Problem seems intermittent.

Posted on Jul 26, 2011 11:57 AM

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165 replies

Sep 21, 2011 4:30 PM in response to akuska

No, re-selecting the startup disk hasn't helped: I've tried that a number of times, sometimes followed by a reboot, sometimes not.


Now, there may be some additional delay bug that doing that helps with--maybe it changes "really slow" to "somewhat slow."


In fact, as far as I can tell, ALL MacBook Air Lion users (and maybe all Lion users?) experience slow wake compared to Snow Leopard; they simply don't all notice or care. That's my theory--and an upcoming Lion patch may help.


As for NOT waking at all (locking up), I don't know if that's related or separate--but not all users have that symptom (I don't... knock on wood).

Sep 28, 2011 7:37 PM in response to Morgan Adams1

I have a new issue that is seemingly related. When I put my MacBook Air to sleep for any length of time, say 1.5 hours, when it wakes up the temperature gradually goes up to and stays hight - ~80c - 90c. What's weird is that the processor appears idle while this is happening. Nothing appears to be causing the CPU to work hard. I tried rebuilding spotlight index and resetting SMC, but nothing seems to help aside from a restart.


So frustrating with all these problems.


Anyone else see this? Seems like it occure simultaneously with that EFI update.

Oct 1, 2011 10:56 AM in response to Morgan Adams1

I'm having problems with my MB Air 13", bought in July 2011, which arrived with Lion installed. It wakes as quickly as usual, but I see a light blue screen with no user icons. And if I move the mouse, the cursor "paints" in pixelated fashion, like a jagged snake. I just realized it will "paint" the user icons, as though scraping a film off of the screen. Then I am able to click on my user icon and login normally.


This does not happen all the time, but often enough to be really annoying.


I'm going to report this to the Lion feedback folks.

Oct 25, 2011 6:25 AM in response to akuska

Apple finally sent me a brand NEW CTO MacBook Air. I restored from TimeMachine and have had all of the symptoms go away. No nmore slow to wake up, no more freezing up. This is NOT a software issue and was determined to be a motherboard issue. As I got my old unit the same day they were released, I suspect Apple may have had some Q/C issues on the initial runs of them.

Oct 27, 2011 6:53 AM in response to seejoefish

Regarding the two 2011-MBA/Lion problems:

"wake-from-sleep problem"

"pointer/touchscreen lag problem"


...It seems that the threads are culminating in the opinion that these maladies stem from MBA hardware problems. I have TWO Lion-based MBA's, an 11 and a 13, purchased when the new models first came out in July 2011. Both suffer from the "wake-from-sleep problem". When finally awake, both have the "pointer/touchscreen lag problem" with some frequency. Is the consensus that I have to replace these machines under warranty??!! This would be a major time-sink bummer.


Please, Apple, provide a OS upgrade fix. I don't have the time to spend transferring to new systems (unless, Apple, you want to offer me a computer tech for a day?)


Or do I have to revert to lugging my two late-model, flawlessly-performing, heavy MacBook Pro 15's (both running snow leopard) back and forth between Europe/USA as I've been doing all along?


Cupertino, please listen. There are lots of us out here with these MBA problems!!!

Nov 9, 2011 10:40 PM in response to prof paddle

I made the original post and followed it up by a report that apple had capture my machine and given me a new MBA. The new machine had a clean install and I only migrated my file over, not any settings or programs. To my surprise this machine also had a slow wake issue.


Once I turned of the "require password when waking" option from the security preference screen the machine now wakes up instantly. i am interested if anyone else has tried this.

Nov 10, 2011 3:51 AM in response to prof paddle

My July 2011 MB Air 13" is having similar but more exotic issues.


When it has been asleep for an hour or more, it beings to wake quickly enough, but then the fun begins.


Instead of seeing the login screen, whatever was last on the screen before sleep will be visible, like an overlay. When I move my finger over the trackpad, the login screen is revealed, a few pixels at a time. It's like wiping steam off a bathroom mirror. You can see what I mean here: http://www.youtube.com/watch?v=SfyiheaKYck

I'm keeping a daily log of this interesting situation.


I've taken the computer to the Apple Store, where I showed them an earlier video like the one above. Much puzzlement and several "Wow, that's totally weird!" comments from the Geniuses, including a Top Genius. My Genius plugged my Air into his magic drive and did a bunch of hardware and software diagnostics but found nothing amiss. I had run disk utility and disk repair myself earlier. He suggested a call to support. I did that the next day. We reinstalled the OS, but a few hours later, the problem was still there.


More support calls, culminating in the dreaded full erasure of the hard drive (SSD) and reinstallation of OS X Lion. I was told to do a restore of my apps and data from my Time Capsule. Many hours (overnight) later, the snake was still there.


Yesterday, another call to Apple support. This time, a senior guy was on the phone, and he said he'd seen the videos and had shown them to an engineer, who was puzzled and intrigued, and was going to give this a high priority. I said I'd be happy to send in the computer so they could learn from it, but I'd need a new one. They said we aren't at that point yet. Even with my Apple Care. So that's the story up to now.


I wonder, if it's a software problem, if it's a good idea to restore everything from my Time Capsule, since I'd just be reintroducing the problem. But until the problem is identified, I wouldn't know what to delete. I've never downloaded any "rogue" apps, as far as I know, and I'm very careful about any downloads, period.


To be continued......

Nov 12, 2011 3:49 AM in response to Paulaski

Dear all,


I'm not quite sure whether I have the same problem, but after reading over these postings it appears I have a similar issue. My MacBook Air which is an original (January 2008) seems to have difficultly resuming from sleep with Lion and in some instances it just won't turn back on at all—the laptop only restarts after a forced shutdown and reboot. In some instances, it takes numerous tries to reboot it with nothing happening for three or four minutes.


Recently Apple replaced the motherboard, hard drive and screen for free (due to a hinge issue) so the computer is basically new. Although I understand it probably shouldn't be running Lion (I accept it will run rather slowly), I don't understand why it just gets stuck in sleep mode.


I took the MBA back to the Genius Bar and they said there is just nothing they can do, as they weren't able to find any problems with the machine. I'm convinced this is also a software issue, as this wasn't happening before I installed Lion.


As nearly everyone here is having problems with SSD MBAs, I thought people might be interested to see a somewhat similar issue with my HDD MBA.

macbook air with lion not waking up from sleep

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