macbook air with lion not waking up from sleep

Ok guys. Did the wake thing about 20 times now, and as long as itunes was not reading from network, it would wake instantly. When I did the same while 'adding a folder' from the network drive to itunes, it would not wake at all, or wake very delayed [mostly not at all].

Can't explain it but at least found the glitch.

Lion Recovery seems to have solved the problem.

Thanks to Apple support for the tip!

Great, that I it wasn't nescessary to reinstall all applications and preferences!! Very comfortable, how Apple made this.

If the problem resurfaces, I'll post here again.

Good luck to everybody!

OK, a new wrinkle in my MacBook Air Snake issue: there was a software update today, and I eagerly ran it, hoping it would fix the snake problem. It was just for Safari, alas. So I had Apple Support call me just now, and got a new person to look at the old case. He couldn't find the "escalation number," so I wonder if indeed any upper level engineer has actually looked at the problem.

I had Kevin look at the famous video (http://youtu.be/dzvzENqiPbw), and he, like all the others, said, "Wow. That's crazy." Yes, it is.

He said the support people have a memo telling them to tell users with this problem to turn off the setting that puts the display to sleep after a certain amount of time. I'll try that, but obviously this is not a solution.

I told him to read ladypensioner's comment to the video about how her main logic board was replaced.

He promises to email me when he finds out what's going on.

I will report back.

We can rule out the idea that its a MacBook Air issue because my new iMac does exactly the same snake routine. I talked to a senior technical advisor who (after talking w/ Apple engineering) told me two things: (1) Its an intentional feature of Lion (go figure!); and, (2) that it comes about depending on how your log out is timed in comparison to how you've got your energy feature timed. I tried to adjust the times as he suggested but that did not work. Have since turned off the log out timer - no problems yet but it has not been long enough to be certain. Expecting call from the advisor again today and will post results of call.

I suppose it could still be a hardware issue if the Air and iMac share some logic board or other components.

I can't imagine why Apple would design this "feature" into Lion. If they did, they didn't send the memo to the support folks.

I had my logout timed for 60 minutes, and the energy save is set for Computer Sleep and Display Sleep: 15 min. The first three checkbox items are checked. This is all for the power adaptor settings; the snake thing happens when it's on battery or power adaptor.

Agree -- I said the same thing to the advisor about designing this into Lion -- crazy. The advisor told me that the energy saver time needs to be set longer than the log out time. I tried that but it did not work. Now have log out turned off all together to see what that does, but will still talk to advisor again and post.

Unfortunately, the snake is back again. 😟

Kevin from Apple just called. He's the one I talked to most recently. He said Apple is very aware of the snake issue and many people are experiencing it. A software fix is on the way, probably in the 10.7.3 update. He thinks it should not be too long.

I had sent him to my YouTube snake videos, and he saw the comment from the person in Hong Kong whose main logic board was replaced. He said that person would probably still have the snake issue after that repair, until the software update fixes it.

We'll see. At least it was nice to get a call back from Apple, to know they are not dropping the ball on this.

I have now got my Air back and am using it; will let you know if the problem persists. 2 Dec 10:55am Singapore time. Opps, I mean returns - I hope not.

Message was edited by: awh_hkg

Your man Kevin was right.

My Air is still enjoying it's pal the 'snake'!😕

So I too am waiting for 10.7.3 and hope that upgrade will work.😟

Misery loves company, I guess. I was glad to know "many others" are having the problem.

Kevin said the engineers recommend just unchecking the "require logout after X minutes of activity" in the Security and Privacy settings, as a workaround until the update appears.

Kevin is right and we must wait for 10.7.3. I decided to upgrade to Lion on my MBP and now it to is suffering from the dreaded 'snake'.

Nothing to do with this but 'suffering from the snake' is a Chinese term for having shingles.

Apple please sort out this problem. Thank you.

akuska wrote:

Apple's customer service is top notch, at least here in the US.

It has been my unfortunate experience that Apple CS know very little, and seem only capable of running you through the most basic of tests before shrugging their shoulders and telling you to go on a journey to find a genius but you'll be traveling for a long time if don't settle for a joker with a 'technicians' USB installer.

They're not really geniuses, though. And they don't much like technical things. "eeek are you using the terminal?"

They can operate a USB stick. It's hardly impressive. I can probably operate 3 simultaneously - I don't mean to brag.

My MBA is 2 months old now, a13", $1500 piece of...it lasted one day when I bought it, and Apple said it needed to be replaced. Hardware failures. Every time I call them, they keep referring back to the first call where they said it needed to be replaced.

I've been to the stores 8 times. 4 different stores. I'm polite. I'm cordial. On a good day I might even be charming. But unless I get a gun....?

I've definitely not charming them into replacing the faulty hardware. What do you do in this kind of a spot?

nb. of course it doesn't resume from sleep. nothing will work bar a hard reset if the lid is closed for a second, or it goes into resume for any reason. I love my MBA. Every time I have a problem, I google the solution that is "everyone having the problem".

I had the same problem , i change the Book, the os , tried everything.

I solve the problem by reformating, and reinstall all sofware one by one. I do not have the snake issue anymore.

It loks to me that the problem appear from multiple upgrade on OS and some apps or middleware .

So now i am happy, no more snake after sleep with the lid open 🙂

Yes, I had the same experience.

Reistalling OSX Lion conquered the snake (so far, which means for the last ~3 weeks). 🙂

I also believe that there was some software issue, but I don't know which software I could have been the trigger.

Thanks for Your comment!