You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

macbook air with lion not waking up from sleep

I purchase a third generation macbook air (july 2011) with preinstalled lion. It is slow to wake up from sleep (10 seconds). Sometimes when it falls asleep with shell open it wont wake back up with touch of keys (keyboard lights up but screen does not respond). If I close it then reopen, it wakes up. Problem seems intermittent.

Posted on Jul 26, 2011 11:57 AM

Reply
165 replies

Feb 27, 2012 12:18 PM in response to User Nr. 1

To my understanding, the problem is coming from a third party, like flash or something else. It has to do with the upgrade order on some middleware that have some grip on the screen process. The app grab the resource and do not let go of if up to the time that lion takes control when you hit the login…


By the way this work around is working up to the point that you restore any portion of the OS or you application folder or any other directories with some bin. In doing so you may re introduce the devil snake.


By the way Community suggest that it was hardware related on a november batch, it is not. I bought a brand new air yesterday because i wanted to get to the bottom of it , and i prime my new with the 2 months old one. 5 minute after got the snake ..


So spread the news and thank you APPLE I love your product, BTW apple store in Quebec City Rocks !!!!










De : Apple Support Communities Updates <discussions-updates@apple.com<mailto:discussions-updates@apple.com>>

Répondre à : discussions-replies <discussions-replies@apple.com<mailto:discussions-replies@apple.com>>

Date : Mon, 27 Feb 2012 12:03:39 -0800

À : bernard risi <b.risi@sysacci.com<mailto:b.risi@sysacci.com>>

Objet : - Re: macbook air with lion not waking up from sleep


Apple Support Communities<https://discussions.apple.com/index.jspa>

Re: macbook air with lion not waking up from sleep

created by User Nr. 1<https://discussions.apple.com/profile/UserNr.1> in MacBook Air - View the full discussion<https://discussions.apple.com/thread/3214368?answerId=17707770022#17707770022&ac_cid=142432#17707770

Mar 5, 2012 6:37 AM in response to prof paddle

Same issue here, I just noticed that problem. I haven't used my MBA 2011 for a couple weeks because I'm using my IPad 2 a lot and now I have that annnoying problem.


I found a way to make my way around. If you unplug the computer it comes back from the black screen.


Apple please fix that problem ASAP. I tried many settings in the energy saving settings and nothing worked except that cable thing.

Mar 5, 2012 1:19 PM in response to fJonhh

Apple won' t fix this problem because it is not a Lion issue and it is not a hardware problem to my understanding. I did fix the snake on four computers so far. I had to reformat, reinstall Lion, and reinstall all software from nothing. When reinstalling from image or time M , snake came back.. It is trigger by a combination of update/upgrade , so look to me like a systemic type of bug.


Please forgive my english 🙂


Good luck, you can read my previous explaination.

Mar 19, 2012 5:33 AM in response to bernard quebec

Good to know, but we have several dozen Lion systems - and many organizations have several hundred, so we're not going to be doing a bare metal install anytime soon.


If it isn't a Lion issue per-se, it's clearly a Lion/software interaction issue, with a common enough software base that it's generated 10 pages of posts over 6 months from completely different users.


So, I would appreciate it if Apple would either clarify that this will not be fixed for whatever reason, or announce some sort of timeline on a patch.

Mar 22, 2012 5:24 AM in response to prof paddle

Hey I just want to say that I this "slow to wake from sleep" issue is really quite bad. I'm surprised there isn't more uproar from this. I'm not sure if its due to the fact that the new macbook airs have the intel HD 3000 on board graphic chip as the issue. I wouldn't rull it out. You see, I have the Macbook air 2010 (current shape), which came with SL and the I upgraded to Lion. I have never ever had an issue with slow to wake from sleep on this macbook air. So I DON'T think its a simle software issue. Hardware must be playing a role. Let me explain my experience further...


My wife has the latest model Macbook air 2011 model and that has terrible and perpetual slow to wake from sleep 5 to 10seconds. This is embarassing as I convinced my wife to upgrade from her old white macbook which she loved and that always woke up instantly. It disappoints her that this "upgrade" has been somewhat of a "downgrade" in this regard. I can't fix this slow to wake up issue on her laptop, no matter what I have tried (yes I have tried changing the hibernation modes with no success). We have taken it to the Apple "genius" who thinks thats not an issue and has never heard of the "instant wake" that was promoted with the macbook airs when they were recently upgraded. Basically they are denying the issue. They think the problem must have been caused by third party software installed, which is rubbish because this problem occurs even on stock macbook airs.


I have noticed that this occurs on all the new macbook airs in the Apple store. I have a sneaky suspicion that the other model macbook pros that have both the intel HD 3000 and dedicated graphics can suffer from the same slow to wake issue if the intel HD 3000 is solely been used. A few people have mentioned that they had this problem with macbook pros. Anyone with this laptop care to comment?


The "snake issue" that had been mentioned in this thread lately has beena a bid disruptive to this original post/thread of "slow to wake" which has slowed the momentum of this discussion and probably frustrated a few people outther (myself included). The "snake issue" is important but really it should be on a separate discussion page.

Mar 22, 2012 8:45 AM in response to Pasko79

There are really at least 3 issues being mixed together in this thread: the "snake" issue (definitely separate), and two issues from the original post: failure to wake at all (which I've never seen) and "slow wake" which I always see, and I suspect everyone does whether they notice/care or not.


It's easy enough to prove the slow wake to an individual Apple Genius (assuming that's useful) if you have an older MacBook around (like my non-SSD first-gen Air running Leopard) which still wakes instantly. It's easy to compare it to a MacBook Air sitting on display at the Apple Store.


Macs have woken instantly for years, unlike Windows PCs, and our Airs are definitely making us wait 5 to 10 seconds now. Maybe it's hardware, maybe software, maybe some combination, but it's definitely true on stock machines, it definitely happens right away--not just during "deep sleep," and it definitely varies somewhat unpredicatably. I hope Apple can fix it--I'm sure they're aware, since they're Mac users too!


(Do non-Air models have this problem too? I never tried the others.)

Mar 22, 2012 3:12 PM in response to Paulaski

any news on a fix for this Paulaski? I have the same prob and its driving me nuts, when I wake my iMac from sleep I get the training mouse/snake (grey) which deletes my screen the more I move the mouse, I have to switch on/off to resolve, its a pain and very disapointing, have this iMac just over a year - lion issue def as had no prob with snow lep.


Regards

S

May 11, 2012 3:39 AM in response to Pasko79

I have also believe that this is a "graphic card" issue. The slow wake, and snake is part of the problem. At work I use my MBA with lid closed. This works great when MBA is powered on and lid closed at once. When i need my MBA elsewhere (lid opened and cables disconnected), the MBA has to be restarted in order to "reconnect" to the "dock" mode with lid closed. When cables are connected (display port, keyboard, mouse, power) the "apple" lights up and activates also the MBA screen. Seems that it dont detect that it is closed.


So all topics in this "snake"/"Wake" thread is related to bad hardware..

Jun 3, 2012 7:21 AM in response to akuska

I was one of the early one who posted. Since then there has been no improvement. I am not an expert so I cannot comment on whether it is a software or hardware issue but look forward to the day which the snake can be banished forever.


And also when all the hype about Apple products is truly deserved. Sometime I wonder why the iPhone is so highly regarded - my 4S runs warm and swallows energy from the battery like a person who stumbles upon an oasis!

macbook air with lion not waking up from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.