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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

May 31, 2012 7:43 PM in response to patrickfromuk

My daughter's phone did the exact same thing. Her volume would show up but you could not turn it up or down and could not hear it. I found somewhere that told me to try putting the headphones in and checking to see they were working properly. Then I put them in and took them out a couple of times and it corrected itself. She has not had any issue since. Hope this helps someone.

Jun 3, 2012 3:38 AM in response to patrickfromuk

What did the trick for me is plugging and unplugging the power coard cable few times.

Make sure the other end is plugged in as well (into ac/dc power)


Try plug/unplug a few times, until you hear the charging/not charging sound.


I tried it this morning and the volume control is still working in the ipod app.

Plus i still hear the ipod playing through the internal speakers!


Hope it can help others!

Greetz from Belgium!

Hephie

Jun 8, 2012 7:51 AM in response to patrickfromuk

Volume control not the only problem with 5.1.1. HOME KEY WILL GO INOP WHEN YOU DO THE UPDATE On an iPad and I think that could be true for iPhone as well, although not as frequently. (my iPhone is okay with 5.1.1) (I have read on other forums about iPhone having home key problems)


Anyway. Good luck getting the snot-faces at apple to listen to us unwashed commoners. They are virtually denying there is a problem despite a brief missive from apple support web site barely acknowledging the problem.


Http://support.apple.com/kb/TS3281

Jun 9, 2012 1:27 PM in response to patrickfromuk

Original post perfectly describes my issue. After I tried every suggestion that I found on internet, I went online to Apple service and support. I requested exception to paying for advisor, which was accepted. I chose the following option: (I believe my product has a covered hardware issue). I am sending phone to Apple HQ via UPS store and was told that a 'new' phone will arrive in 3 days, no charge. Yes this is an irritating hassle, but the service was prompt, and I was treated with respect.

Jun 9, 2012 2:42 PM in response to briasmom

Since I purchased my iphone 4s in October of 2011, I am assuming that it is still on their warrant. The following is part of a message I recieved from Apple:


"Our initial diagnosis indicates that because your service will likely be covered by the warranty, an Apple service contract, or an Apple repair program there should be no other charges to you for the service performed.If we have questions or concerns regarding the repair coverage, we will notify you."


I guess I lucked out to be still on their warrant. I would be pi$$ed to destroy if not because I did not do anything but use it properly; it simply stopped working like it should.

Jun 9, 2012 3:08 PM in response to OscarJupiterHumpty

So has anyone received an Apple response to what is being done to resolve this issue. The problem seems to be on all of the models of iPhones. I have seen no posts of suggestions that have lasting fixes for our issues and no evidence that Apple has accepted that there is a bug in the update that needs to be resolved. Since there have been posts of issues right out of the box it seems apparent that we are all desperate for 5.1.2. It better be in the works or android here I come

Jun 9, 2012 6:55 PM in response to patrickfromuk

I suffered from the same symptoms about 3 weeks ago, cleaned my dock connector with a tooth brush a few times until it was back to normal. I was sceptical but it's still working find now. Apparently dust accumulates in between the pins and shorts it out making it think there is something connected. Some of you may have a bit more dust jammed in there than I did so it may take longer to clean out. I now have a small silicone plug to stop the dust when it's in my pocket.

Jun 9, 2012 7:23 PM in response to Goobaman

Tried the tooth brush trick and it seems to have done the trick. This would also explain why occasional dock connecting would have provided temporary fixes. Also why the odd sound would come through as a slight dust shift would allow a momentary sound options to return. I will re submit if my issue returns. I am still certain that something in the update changed the way the device interfaces with the docking port. There seems to be far to many posts of this issue only happening after the update. Also a couple of my powered docks the phone says that it does not support the docking device. Not what I would expect from Bose docks that are specifically made as apple docks.

The tooth brush plan might be the solution we all need to get us to 5.1.2.

Jun 10, 2012 7:23 AM in response to patrickfromuk

When I first updated to 5.0.1 there was quite an increasein volme which was great. Now I've gone to 5.1.1 and the speaker olume hasn't gone, it's just far too quiet and I'm missing texts and calls coming in.


I rolled back to 5.0.1 and the volume is still quiet, seems weird like 5.1.1 done something that a restore or a downgrade in software can't fix.


As other have said, there's a nice HTC One X or Samsung SIII out there if Apple don't pull their finger out.



A.

Jun 10, 2012 7:52 AM in response to Andy Costain

I can't say I' m ready yet to move to HTC X, although I'm very fond of the new htc.

In my house we have 2 iphones and 3 ipad's, I won't throw them away just because of an update bug, or I'd thrown my pc's and mac long gone.

But i must say, these are multimedia devices, I' m paying for i tunes match with no use for it, i'm quite disappointed with apple not throwing one word, this is a major flaw, not a small bug! And even if it affects only a small num er of european devices as i suspect, this is a major flaw! What's the point of having a phone that hou don't know is ringing, what's the point of having an mp3 to just play with cover flow, but with no sound...?!!

People, let's wake up!!! I' m not throwing my devices to the street, but for me, this means the end of an era, the end of the only one making a difference.

Jun 10, 2012 8:15 AM in response to aerocsi

I couldn't agree more. I am stuck with the fact that I am now 90% Mac with my products. I do wonder what the future of these products will be in regard to their reliability. This was the strongest argument for buying Apple devices.

Two points. 1. My sound is still working 24hrs later after gently cleaning my docking port with a toothbrush. This is by far the longest success I have had since my update.

2. I have not posted before that I am in Canada. So that will put to rest that this flaw is only for European devices. We are all suffering together with an absence of help or reply from Apple.

IOS 5.1.1. update bug (Volume Control)

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