iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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4,660 replies

Sep 23, 2012 3:00 AM in response to tobifs

I discovered this problem as soon as i got my iphone 5. I first set it up as a back up and then after it did it, the set up screen came and couldn't really discover any wifi... So i skipped that.


For the last 48 hours i have had extremely patchy wifi. Where my ipad 3 got network i got some

And then it would disappear and i would just have 3G instead.


Every so often i had to reconnect the wifi by turnin the iphone wifi on and off (i don't have control over my wifi).


I did a test last night with my iphone at the exact same spot - my iPad 3 displayed the speed at 7.5MBPS but the iphone 5 displayed it as 0.78MBPS.


I went to sleep, woke up this morning and done a speed test and now the wifi problem seems to have fixed itself... Also it hasn't dropped the connection since i started using it this morning.



This leads me to believe it is software prone rather than a hardware issue. If it happens again i will restore it and test again, but i believe that it is a firmware/software problem

Sep 23, 2012 3:24 AM in response to tobifs

It's pretty shocking that Apple release a product and this kind of issue occurs, the only way I can get my families iPhone 5's to work on our wifi is to have a separate SSID and have it set on WEP encryption then it works no problem.


On WPA/WPA2 PSK it just doesnt do anything, I only hope Apple come up with a fix and at least acknowledge there is a fault.


I shall call Apple tomorrow to see what options I have with my phone.

Sep 23, 2012 3:38 AM in response to tobifs

I got my iPhone 5 on Friday and had untill then a lot of Problems with all wifi's i want to connect. It works for a short time (1-10min or watching 1 or 2 youtube videos), but then a bit later the iPhone tells me, that it is connected, but i've got no internet connection...


I've got 3 routers/access points two AVM FritzBox 7270 and one TP-Link TL-WR1043ND and i tested all possible settings, 802.11 n+g, b+g, n+g+b, n+a on 2,4ghz or on 5ghz. But on all these settings the same.

I restored my iPhone 5, without any backup, but no improovement.


I read about a possible Problem with the encryption WPA/WPA2, so i decided to change one of my access points to WEP/128, and IT WORKS....


I know, WEP/128 isn't that much secure, but i turned on the mac-clause and now this is my WORKAROUND AT HOME untill Apple has fixed it.


I called the Apple customer care in Germany and they told me that this is maybe be a hardware problem, because not all people have theese problems, but they don't know this, yet.

Sep 23, 2012 3:51 AM in response to tobifs

Same here. got to apple store in chadstone and they do diagnostic procedure and everything, nothing wrong. they even tried to go outside the store and the phone still connecting to the wifi there. so they tried to restore the phone and they said hopefully gonna fixed the problem. Just now i got home tried the wifi still same problem. don;t know what to do now. should have stayed with my iphone 4

Sep 23, 2012 4:28 AM in response to Ryodan4

Ryodan4

When you do reset

Then you can Start you set up your

Phone again.

As you follow the instructions it

Will say whether you want to connect using wifi or

Using your network ?

Wait for your network to show 3G

On top left of phone first and as

Soon as that shows up you select

To connect using network and don't use

Wifi to connect in initial setup!

Also after that it will ask you to setup As

New phone or back up and you

Choose new phone.

See how that goes for you.

Sep 23, 2012 5:16 AM in response to tobifs

@driveline

Here is my procedure:

1. Restoing iPhone with iTunes

2. Setup iPhone with 3G only

3. Reboot iPhone

4. Turning wifi "ON"

5. Downloading apps from the app-store, trying to watch youtube videos, while downloading...


Result: Same problem, after a while wifi-connection (at least, it lookes like havin' wifi-connection), but no internet connection,...switching to the WEP encrypted network is working well...


Another funny thing on WPA2 network, when i have no internet connection after a while: Airplay on the iPhone shows airplay devices, but it doesn't stream anything, maybe bonjour is workin' anyway...

Sep 23, 2012 5:27 AM in response to tobifs

FIXED!!!


FOR THOSE WHO ARE UK VIRGIN MEDIA CUSTOMERS AND HAVE TRIED EVERYTHING TRY THIS...


i went into my router settings 192.168.0.1

wifi network settings

security mode

i was set to WPA Auto

I CHANGED IT TO 'DISABLE'

and behold... internet connection works with WIFI


i hope this helps


i assume other routers can disable thier security settings too but once ios5 fixes are made... change back to origonal settings.

Sep 23, 2012 5:54 AM in response to tobifs

I've this same issue and went through the same steps. After playing around with my network and phone it came to me that I was using my network router on WPA2-PSK and the store which I went to and complained they were able to connect with their router. Well it seems that the issue was that they have an open router and that the problem is with WPA2 security. I went home and changed my network router to a WPA-PSK setting and was able to connect. It seems that Apple needs to get on top of this and fix the issue.


I hopes this helps anyone trying to connect to their router until Apple Tecs fix this issue.🙂

Sep 23, 2012 6:36 AM in response to tobifs

I was having the same issues. After all my research I kept seeing people posting that iPhone 5 has an issue with WPA2. I went into my time capsule (3rd gen) and disabled security then made it a hidden network. Manually joined and my issue was instantly fixed. I'm now getting just under 16Mbps (15.94) on a 18Mbps package. Prior with WPA2 enabled I was getting 1.5M or under and Pings in the 400-600s

Sep 23, 2012 6:57 AM in response to tobifs

For those of you having problem diagnosing which problem you have I am posting my video on the speed problem.


http://www.youtube.com/watch?v=uh7RbtqLMzM&sns=em


This is 100% fixed by switching to (AES+TKIP) encryption on your WPA2 settings as for some reason the iPhone 5 AES algorithm is not working correctly. I suspect most people reporting that WPA2 is working properly on their network just don't know that they have (AES + TKIP) enabled already. WEP is another option, but I don't recommend it as it is not very secure network protocol. I am now getting 40 MB up and 40 MB down, which is faster than my iPad 3 by far. My battery life issue has also been resolved as that what was responsible for draining the battery.

Sep 23, 2012 6:58 AM in response to tobifs

Hi guys. I may have spoke to soon saying it was a software issue - though i still believe it is valid.



Here's what happened - i tried it again this morning but in different conditions.


First i left my iphone on the table and did a speedtest - that was perfectly fine (speed of maybe 6-7.59 MBPS). Later on, i held it with my hand more at the top of the iphone (sort of nearly the same as deathgrip) and the wifi either dropped completely or the speedtest showed 0.49MBPS or lower.


I did this test several times. When my grip was lower - as in nearer the bottom of the phone - it produced the correct speed... can this be another sign of the Antennagate??


Secondly - i did a restore today as would be suggested by the Apple team. After the restore - the wifi signal got a tad stronger - and can be picked up better. Before the restore - as soon as i clicked the home button - you would see the Wifi antenna instead of the 3G symbol. And it found some of the other hotspots around my area.


So in those terms - after a restore it did fix the wifi signal error... (SOFTWARE RELATED?) but i believe that we may have another antennagate issue with the wifi??


can everyone please try it out? do a speed test grasping the phone with the thumb and fore finger at the top of the antennas on the band and please report back. I'm gonna see if i can report this error to Apple help?

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iPhone 5 wifi issues

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