iPhone 5 wifi issues
My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??
iPhone 5, iOS 6
My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??
iPhone 5, iOS 6
Well ive just checked my serial information on the website provided and surprise surprise :
Model introduced: 2012
Production year: 2012
Production week: 37 (September)
Seems to fit the running theme of these being a faulty production line - which i was hoping would not be the case as it means a trip to apple
sigh, great start to my apple experience - fingers crossed im wrong
I hope people are calling into Apple so they create a ticket about this issue. You wouldn't believe how many issues aren't in their system because people just post about them but don't follow up with Apple.
Happy to advise that I have finally solved my bad wifi reception issue by visiting the apple store and getting my black 16gb iPhone 5 replaced. They had quite a few of them in store for now. As posted previously, I made a video ( http://www.youtube.com/watch?v=soWQ30Z5ZfA ) to be used for demonstrating how bad the wifi reception was, but I didn't even need to show the video as the iPhone 5 only picked up 2 wifi networks while my iPhone 4 picked up more than 10 the moment I turned it on. So they exchanged without even asking a question. I am happy to advise that my new phone now works just as well as my wife's white iPhone 5 now. People should have their phone replaced ASAP before thir service units are refribrsushed units instead of new units. this is definitely a hardware issue.
Is it true that because our phones are less than 14-day old, they must be replaced with a brand new commercial box one?
I have read that people is getting replacement from those white oem boxes and the are not retail new phones. I know must people would not care but paying $800 for a phone a expect to get a replacement with a brand new retail box... who know about those other OEM replacementes.
Sean Bryant wrote:
There is no Apple store near me, do I have any other options?
You can ring applecare and after a bit of hassle they will offer you a corriered new one, they will try to charge you for the service but again battle and the price will be taken away. You will then just have to ship the old one off whilst a hold for £600 is placed on your card.
I just got off the phone with Apple support. The rep was a little rushed with me but said that this is a known issue, and that Apple is working on a software fix for it.
I told her this was contradictory to what I'm seeing here with everyone getting replacement phones but she insisted this is software related and that a fix will be forthcoming and that I will not need to get my phone replaced.
I have an appointment for a Macbook issue on Thursday at my Apple store so I'll see what the local geniouses have to say then.
I can now confirm mine is a hardware problem.
I went round to my local O2 store (UK Network provider) to see if the problem i had could be replicated by their iphones... and turns it out it can't. it's just my handset.
I've made a genius appointment - and i am going to exchange it for a different handset.
Apple have recognized the 802.11n WPA2 encryption issue! I have just received phone calls from various members of applecare and their iPhone issue department and apple now know there is an issue. I have been asked to return and swap my phone tomorrow, my old iPhone5 will then be isolated and taking away for testing to see if they can find the issue.
Hopefully they do and its something that can be easily fixed via a software update, even if it cant at least they have admitted there is a problem.
rlow04 wrote:
How do you check the production week from the serial number? is it in the phone or is there a website where you can check?
Get the serial number from the phone and enter it here -
http://www.chipmunk.nl/klantenservice/applemodel.html/
I'm suffering about 1/3 speed on iPhone 5 compare to iPad 1 (which I thought was slow) on a Person WPA2 network.
Was completely unable to connect to WPA Enterprise network today, often couldn't even pick the network up, even when stood underneath the router. iPhone 4/4Ss were fine.
Week 37. Now, I do have a week 33 sat on my desk waiting to be returned, could test that, but will it affect the phone's returnability?
JamieD95 wrote:
Now, I do have a week 33 sat on my desk waiting to be returned, could test that, but will it affect the phone's returnability?
I highly doubt it will effect the returnability as you could just wipe it again straight after and you would know if its ok or not during set up depending on the speed of that process
Thanks!
My iPhone 5:
Production week: 37 (September)
Factory: DN (China, Chengdu - Foxconn)
My wife's iPhone 5:
Production week: 37 (September)
Factory: F1 (China, Zhengzhou - Foxconn)
I've made 2 videos that I'm going to take in to the genius store today. I'll post the production weeks of the new phones and results.
I can confirm it does have somthing to do with LTE.
When I turn it off my speeds are 10+ times faster on WiFi.
See video:
https://www.dropbox.com/s/9do5ff12fjg65si/iphone%205%20lte%20issue.mov
It alse seems to have an issue staying connected to Wifi in general. Cant complete a sync with itunes over Wifi. All other devices are fine.
I am also getting a ton of Dropped calles. Seems to have some of the iphone 4 issues too.
They told me to just swap it out tonight. I think it was made on the 39th week?
First, please don't post to this thread unless you have the issue described by the original poster.
Second, I discovered the problem Friday afternoon (received via FEDEX at 2:40pm) and knew instantly what it was (engineering background) and confirmed it by reading the testimonials on this thread. So on Saturday morning, I went to Apple in Mission Viejo, California and explained the problem was a bad capacitor that only failed under heavy use, such as when WPA2 was enabled on a slow (or sustained) link. Someone claming to be named Smith took my phone and receipt in the back room where the geniuses scuffed the delicate (mirrored) Apple logo and plastic backing before sending Smith back out demanding I substantiate my claim of a defect. I had already brought up this forum thread on a Mac and pointed it to him, as well as giving him directions to simply go back and google for "iPhone 5 WiFi Problems" to find it again --at that point, this thread was 7 pages long (and not picked up by all the blog sites). Smith came back from the back and reported that they were denying my exchange on the grounds that they could not reproduce the problem.
[To try and reproduce for Apple Store, I had started downloding a pile of apps while doing a speedtest, but the problem would not exhibit because their network was too fast and did not have WPA2 encryption, meaning the RF in the phone did not ever "heat up" enough to trigger the failure. Someone walked by and confirmed they had a replacement in-stock, but it had 16GB more than mine and apparently Smith didn't even want to offer me the option to PAY the difference (though I should not have had to). Smith handed me back my scuffed up phone, took my email and phone number and said Sorry, they could not confirm any problem and would not exchange the device.]
After being denied a replacement in Mission Viejo, I went directly to Apple in Irvine Spectrum where the front-person greeting people told me they were sold out. I indicated I was there for an exchange not a sale and he went running back in the crowd. A young girl in a "robotic state" emerged with an iPad to inform me that they had no replacements and I asked to speak with the manager. A manager named "Matt" came out and informed me they were sold out and that he didn't want to take my unit and send it overnight to Cupertino for analysis, despite my claiming to have a confirmed bad production unit with decades of professional experience and background in engineering to back up my claim which was being repeated by others online. (I did hang around though and re-downloaded all my apps that I had secure-erased from the phone a few times using their super-fast 37Mbps WPA-less hotspot, since only a moron would run a WiFi hotspot at home without WPA2 enabled.) I can't really blame this store because they simply didn't have any stock (even a model with an additional 16GB). The only real issue I had here was that they were at or slightly over occupancy limit. A few moments later, this thread became unavailable due to "maintenance" on the Apple site.
Also stopped by the new huge Verizon Wireless in Rancho Santa Margarita, CA but their hipsters had not even seen the new iPhone 5 yet.
So I still have an iPhone 5 that I did not need this thread to tell me has a hardware issue --I burned through my Saturday visiting two Apple Stores and Verizon Wireless store (despite getting up and ordering my unit online during the first hour a week earlier) and have scuffs on the phone (also leaks light from a crevas between faceplate and silver bar one inch from the upper left corner). It's going to be returned to Verizon Wireless, the only quesiton is whether their online customer service will be sending me an advance replacement in order to keep me from giong back to my AT&T account.
Checked and mine was made on the 37th week. Had the same issues everyone was having that wifi wouldn't stay connected.
Found this fix: http://www.everythingicafe.com/how-to-fix-wifi-problem-in-ios-6/2012/09/19/
Even though it says iOS 6 and not iPhone 5, I tried it and it worked for me.
iPhone 5 wifi issues