iPhone 5 wifi issues

Hi Jashmid,

See if my posts below assist:

https://discussions.apple.com/thread/4317427?start=600&tstart=0

This goes for others as well with other Apple devices.. to what particular devices to be exact i dont know, but i'll take a chance to say probably all of them

FYI:

http://www.ctnewsjunkie.com/ctnj.php/tech/entry/apple_acknowledges_wifi_problems _on_the_iphone_5/

Apple Acknowledges WiFi Problems on the iPhone 5

by Lon Seidman | Sep 24, 2012 1:26pm
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Apple’s support representatives today acknowledged difficulties some iPhone 5 early adopters are having connecting to WiFi access points.

The issues involve weak signal strength, no connections at all, as well as problems staying connected to access points that are secured by WPA or WPA2 encryption.

CTTechJunkie has confirmed the WPA/WPA2 issue with our iPhone 5. The phone will connect and operate for brief periods of time before the connection freezes up and becomes unusable. Connecting to an unencrypted access point or one protected with the less secure WEP standard does not result in the same issue.

Users on Apple’s support forums report that Apple stores were handing replacement phones to users impacted by the issue, but it now appears that Apple will be issuing a software fix according to a support representative we spoke with today. The representative said the problem is now a “known issue” and engineers are taking steps to address it.

No word was given on when an update will be available.

BRNCOFAN7...... I provided them with 2 links to wifi issues for the Apple Discussion Community... here is the other link, it may have came from there.....

https://discussions.apple.com/thread/4339516?start=0&tstart=0

And for information.... wiping and restoring did not solve it for me. I had already tried that... but again.. not everyone is having the same issues and is worth giving anything a try to fix the problem. Best of luck

The latest month people has been frustrated with the lack of information from Apple. Users are getting more and more frustrated with there IOS 6 device not working to the standard of the IOS 5.1.1

Apple has appoligised about the lacking IOS, and more and more info is coming out to the public about just how badly the newest software has been tested.

I guess I should say lack of testing. It must have been rushed out the door, so they could match another phone on the marked.

Yet it is impossible to get any info from Apple, and all we can do is using the "black hole"

http://www.apple.com/feedback/iphone.html

or we can call

U.S. iPod, Mac and iPad technical support:

(800) APL-CARE (800-275-2273)

U.S. iPhone technical support:

(800) MY-IPHONE (800-694-7466)

And you should do so if you have not yet done so.

But why do we not hear anything from Apple ?

How can we feel appriciated by Apple, when they do not want to have a dialog with there consumers ?

Even the technical support people are getting frustrated as they get no information on what is going on eather.

Is it wrong of me to demand some information from a company who in a way downgraded my product with the faulty IOS 6 ?

Should I stay silent and just wait for Apple to see and realize that it was uterly wrong to rush this out to us ?

( I know I will now get attacked by Highlevel users on the forum. They will clame that it'a all working fine, even when apples ceo Tim cook came out applogising for ios 6 not working, and/or Apple will fix it and is doing everything they can to fix all the problems with ios6. How they know this I have no idea, as they all claim that they are not working for apple and that Apple is not looking in these discussions)

I cannot believe that Apple have not read issued an update for this problem.

My iPad three works absolutely perfectly with a iOS6. My shiny new iPhone five however, does not perform as well. I seem to have issues with the range of my Wi-Fi. I can be sitting next to my wife, who has an iPhone four, and refuses to update and hers is working perfectly when I am having connection issues.

This may help a few people :

https://discussions.apple.com/thread/4449147?answerId=20076557022#20076557022

I guess its different in different countries in uk this is the policy from the website

Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software package is unopened. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” below.

Holiday Return Policy

Items purchased at the Apple Online Store that are received between October 27, 2012 and December 25, 2012, may be returned through January 7, 2013. Please note that all other terms and conditions provided in the Apple Online Store are still applicable. This holiday return policy does not apply to iPhone or wireless service contracts. All purchases made after December 25, 2012 are subject to the standard Apple Online Store return policy , which requires returns to be made within 14 calendar days of the date of receipt. For more information, refer to the Apple Online Store.

The tech specifications for the iPhone 5 and the iPhone 4S differ on dual-band 802.11n capabilities. But, you implied that dual-band has been baked into the cake for all IEEE802.11n devices. Please also note that my prior posts took into account the issues that using things like the first generation Time Capsule 802.11n model might pose, but said Time Capsule uses the draft 2.0 version of 802.11n (the final IEEE802.11n specification was not adopted as a full standard until October 29th, 2009, according to Wikipedia). Knowing that end users may not have taken into consideration how to fine tune their router settings to properly allow for both security (IEEE802.11i, which we call WPA2 out of convenience, was finalized in 2004, leaving at least 5 years before a standard MIMO implementation would test it out) and full dual-band functionality (if the hardware and firmware allow it), I offered a few posts in the thread as points of consideration for people to discern for themselves if they applied to them in their situations. I did not say this was something everyone was going to personally gain from (note the first part of my first post). No one's network topology is the sole network topology being used in the real world. No one's array of devices is the sole array being used on each person's network. However, a close read of point 3 of my second post implies your theory on the issue. Another possibility, if you are right and none of the advice I offered is useful, would be that the hardware was not wired appropriately (disconnect between the chip and one of the antennae). The only reason my third post was a less than kind retort towards a post of yours is due to it coming across as a thoroughly unthinking post intended to dull the community's attempts at thinking through the issue with what we have, here and now, to deal with. Your solution is to give up on the users' end and push Apple to help. My solution was to try everything that might apple on the users' end and push Apple to help. Your solution probably works for your situation, but not likely for everyone's situation. Personally, I do not have an iPhone 5 on my network to worry with. I noticed this thread after searching the forums over WiFi connectivity issues presented to the rest of a network after adding a dual-band device to the network, saw this, gave my two cents, and dealt with my own network issues.

These user support forums are user-to-user in nature. To get Apple's attention, you will usually need to provide feedback at http://www.apple.com/feedback/ about your iPhone. If you have not done so yet, go there and tell Apple what you think.

Make sure your WMM setting in your router is enabled.

http://support.apple.com/kb/TS3727?viewlocale=en_US&locale=en_US

I have the same DLINK model and it works fantastic with 4s.

also can read here http://nuangel.net/?p=257 Screen shots at bottom as to where to find this setting on some of the common routers.

Bob Krugmire wrote:

...She indicated that the Apple engineers wanted me to switch my router to an "open" network, basically removing any protection I might have from hacks, etc.

If you read the troubleshooting guide for WiFi problems here http://support.apple.com/kb/TS1398 you will see that temporarily turning OFF router security is one of the standard troubleshooting steps in solving WiFi problems.

"Temporarily disable wireless encryption or security on the Wi-Fi router to rule out encryption issues."

These discussion forums are for customers to help one another. Apple pays little, if any, attention to postings in these forums.

If you want to provide feedback to Apple about problems with the iPhone I suggest you go to this web site:

http://www.apple.com/feedback/iphone.html

and voice your problems there. That's the place for customers to contact Apple and provide feedback.

If you have access to someone with a developer account, then use this web site to officially report bugs to Apple:

bugreporter.apple.com/

If you want to do a press crusade, send your experiences to reporters that cover Apple in the press. They are easy to find using Google.

Interesting as Apples own recommendations are to make sure WMM is enabled. Infact they say if its not you may not be able to connect period.

http://support.apple.com/kb/TS3727

Ron from Anaheim wrote:

I also got mine to work in one of two ways. If I switched to wpa instead of wpa2 it worked. The best solution for me was to disable WMM. So in advanced wireless settings I unchecked "enable WMM" and that fixed my wireless problems. Clearly a problem in Apple's implementation of this standard since it was working before os upgrades.

To Troublemakr & psteel25 : Reality check, its a combination of WiFi Standards of Apple Devices and WiFi Routers coupled with the Software that drives them. Having said that its a consumers responsibility to also ensure their Firmware for these devices are updated to suite compatability to some extent across the board.

If this fails, then aside from "physical faults" with a purchased Apple Products, you are required to perform the firmware updates, possibly even downgrade as well

Failing this, the WiFi product fails to communicate with these modern Apple products and the IOS6.

You buy a WiFi device thats more modern as certain WiFi devices and their firmware wont continuously be upgraded. Its the same as anyone having Windows 95/98 its no longer support and thus you need to get with the program and upgrade like everyone else.

Failing this, read my previous post.

In conclusion im well aware of WiFi Standards and others given the IT responsibilities i have for my company.

LookIn123: Refund without the purchased period, repair or replacement/refurbished that is normal for apple products. I'd be surprised if you ever got a new one for replacement 🙂

After you device repair, you might want to check the Serial Number to ensure its still under warranty incase they dont update it aganist your records with them 🙂

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Hey guys. I have a recommendation I ran across today when my wifi router went belly up this afternoon. Not just with iPhone but entire wifi network could not be contacted from any device. During my troubleshooting and after reflashing and restoring the firmware/router I ran across a few items. One lots of folks have mentioned their particular DLINK routers randomly stop broadcasting wifi but wired works fine. Long story short what I finally figured out was if I left the channel width as the default 20mhz it started working. My device has always been on wireless g/n mode with Auto 20/40 mhz channel width. I had changed to auto 20/40 way back when. Once it was back working my bandwidth increased on all my devices as well, Also now I get the best speedtest.net results ever with my iPhone 4s.

That lead me to further research regarding wifi settings and such that I had just taken for granted. Apparently the 40mhz channel width in the 2.4 ghz band creates total chaos when there are other wifi ,bluetooth cordless phones etc such as in a suburban neighborhood. I have probably 15 neighboring wifi networks around me. Anyway Apples document, http://support.apple.com/kb/HT4199 explains in simple terms (see channel width section).There are more extensive documents available further explaining the whole deal. Anyway I would recommend you guys take a look at your routers to verify you are set to 20mhz channel width only if using the 2.4ghz wifi band. This is less of an issue in the 5ghz range but still could impact if close to others.

As I said iI have been running that way for a while and maybe 2 times prior had the same issues and rebooting and reflashing and fooling with the router for an hour or two seemed to resolve it (not sure why really) but today nothing worked until I made that change (on two different routers too) I pulled my spare after about 45 min and it would not work either. Then when I stumbled on that I tested with my spare and sure enough whenever I set it to Auto 20/40 i could no longer see it in the list of networks to connect to but when set to 20 mhz it showed up every time.This is probably due to other neighbors getting new wifi routers for christmas or more powerful routers and we are all stepping on toes now in the crowded 2.4ghz space. Hopefully this will help some of you out there.