Apple Maps - My business location is wrong, and I don't have any iDevices to fix it

Alan,

You helped us discover a problem we had when our website displays on mobile phones...THANK YOU for the attention to detail and follow through!

Lucasincus,

I am still seeing your Brunswick address in Apple Maps. You are not showing up for queries in St. Simons Island. Your data is up to date in both Factual and Neustar Localeze - two key data sources for Apple Maps - but your Brunswick address is still active in Acxiom's database. Acxiom is another data set that Apple uses for its maps. It is possible that Apple is trusting this old data from Acxiom v. the newer data. This may be a case of Apple not having updated its index in while to see the new Factual and Localeze data. There may also be other data sets that Apple is pulling from that we don't know about yet that also could be causing this issue.

At the least you should try to get the Brunswick address closed in Acxiom's data. No guarantee, but it might do the trick.

If you need any help doing this, you can contact me here: http://applemapsmarketing.com/contact/

Andrew

Lucas,

Thanks for the feedback.

• I see that your web site is now updated correctly.

• Yahoo search has your old address listed too.

https://www.dropbox.com/s/ujdwbjbvl7pg90a/Photo%207-24-13%2C%2016%2025%2007.png

• Also, I just submitted a detailed address change to Apple and business name to Apple. With a business category of Advertizing, and stating your telephone number from your web site.

https://www.dropbox.com/s/1r565st4qxbqw2a/Photo%207-24-13%2C%2016%2034%2000.png

–Alan

Excellent. Greatly appreciate your help. Thot we had Yahoo corrected, but guess not.

My pin is in the wrong place. We are located at unit 4 Kinsealy Business Pk. Kinsealy or Kinsaley lane. ( two different spellings on maps) Co Dublin. I have reported this twice and still no resolution. The search I did was "lawless brothers" I am located in the Dublin Ireland area. Also TV repairs search does not list us.

LawlessBros,

Here are some things I have observed about your listing:

1. I am not sure, but it appears that this Yelp listing is the problem: http://www.yelp.fr/biz/lawless-brothers-donaghmede. You should probably claim this listing and update the info. I didn't think Yelp data overrode the Apple Maps data, but...
2. It does not appear you are listed in TomTom. TomTom is one of the major European data suppliers for Apple Maps. Since the only data AM has for you is from Yelp, that may be what's causing the issue. You can check/submit a listing here: https://mycompany.places.tomtom.com/
3. You have two other listings in Yelp I could find. I don't think this is the big issue, but unless those two listings are both driving a lot of business, I would consolidate to one listing.
4. I found listings for you that have incorrect address info:
   http://www.localbusinesspages.ie/category.aspx?category=Television
   http://www.yourlocal.ie/search/county-dublin/televisions
   http://www.yalwa.ie/Television-Repair/30710/1/
   this can possibly screw you up in Google, so understainding where these sites get there data and correcting it at the source is probably a good idea, as well as correcting it on these sites by claiming/updating.
5. It's possible there is an issue with your address - for some reason Apple Maps has the right address but is displaying it as the 13 Dublin Road address. If this is the case, it likely is originating at https://maps.osni.gov.uk/CMSPages/moreinfo_address_data.aspx which is supplying address and other Ireland mapping data for Apple. It's not clear to me how you can get this data corrected at this level, but the you might be able to contact someone at the Ordnance Survey of Northern Ireland and they can help. I tend to doubt this is the problem but if the other stuff doesn't work, you might want to consider this option.

If you have any questions, feel free to ping me here or on my blog at https://maps.osni.gov.uk/CMSPages/moreinfo_address_data.aspx and definitely keep us posted on how it goes if you try to fix this stuff.

Our location is wrong also. How can this be resolved?

The address 154 Brougham St Kings Cross Sydney Australia should be where the red marker is. Instead it is where the green one is.

We run a small Comedy Club and lose a lot of business due to the fact people are at the wrong location.

Matissweb,

What's your business' full name and phone number?

What's the address of the green pin?

Andrewsho,

The business name is Happy Endings Comedy Club at El Rocco.

http://happyendingscomedyclub.com.au

Phone number is (02) 9300 9060

From what I can tell... The green pin is at 88 Brougham St.

It is one street that runs through a few suburbs.

Our offical address is 154 Brougham St Kings Cross.

THANK-YOU!!!!!!!!!!

Ok, here's what I think is going on. Not 100% sure, but seems like a good bet.

Apple gets its Australian mapping data from http://www.whereismaps.com/about-our-maps.aspx which is a division of Sensis, the big Australian media company.

Your business is not listed in http://www.whereis.com/, the Sensis map app

According to http://www.whereismaps.com/about-our-maps_map-features_points-of-interest.aspx WhereIs gets their data from YellowPages and UBD. I think UBD is http://www.hardiegrant.com.au/explore/ubd-gregorys which doesn't seem like a business database.

The only Happy Endings biz in Yellowpages.com.au is Leederville:

http://www.yellowpages.com.au/wa/leederville/happy-endings-comedy-club-13796626- listing.html

Your business is not listed in Sensis.com.au:

http://www.sensis.com.au/search.do?partnerId=&find=happy+endings+comedy+club&pro file=yp&location=sydney

I also don't see you listed in Factual.com, another global data provider for Apple Maps.

Based on these issues, it's not clear to me how your business is even listed on Apple Maps unless they are using Yelp.com.au data (i typically see Yelp used as a review source, but not as a source of the listings data).

That said, since they are putting you in the wrong place, I think it could be an issue with the geographical data. I think your best bet is to report the problem here http://www.whereismaps.com/report-map-corrections.aspx and also make sure to add your business to sensis.com.au, yellowpages.com.au, whereis.com, factual.com and any other prominent yellow pages like site in Australia.

No guarantee this will help, but this is the kind of thing that has worked for me in other countries. Let me know how it goes and good luck.

Thanks - I'm giving all of this a go. We are listed on a few of them. In fact we uplaod events to Yelp.

I'll just keep plodding along. Thanks again for all your help. Amazing.

Alan,

Made the changes you suggested, but still no luck with correct address displaying on Apple Maps. Any other ideas on what we should try?

Thanks,

Luke

I'm having a problem with my business. When you type in the Business Name and City it goes to a completely different business name and location. How do I get this fixed as it is taking people directly to my competitor.

Elements Therapeutic Massage

Mesa Verde Center (At Harbor and Adams)

<Personal Information Edited by Host>

Hi Randers4,

My company is actually having this same problem. A previous employee listed his home address and personal phone number as our companys. When you search Owera Vineyards on the apple maps, we are listed as 4550 Linclaen Rd Cazenovia, NY 13035-9576 with a phone number of 315-815-5026.

Our correct listing is:

5276 East Lake Road

Cazenovia, NY

13035

phone: (315)-815-4311

I saw a few other apple users have had this problem and you were able to help them. We would be so grateful if you could point us in the direction of getting this problem corrected. Thanks!

Mybusiness location is wrong also, the red pin is correct but the list directions and the navigator is copletely wrong, address is 4211 s 37th st phoenix az 85040, all you need to do is keep straight and you will find us to the right. your maps is saying turn on the first street, make right on 36st and it leads to a empty office building, please apple change this it is hurting my business we work on appointments this needs to be changed as soon as possible, thank you