iphone 5 power button NOT Working anymore.

The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile

iPhone 5, iOS 6.1.4

Posted on Jun 24, 2013 11:03 PM

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Posted on Dec 21, 2013 3:00 AM

I had the issue on my iPhone 5, sleep/wake stopped working from one side then practically stoppped altogether. It degraded over a couple of months. It was nearly 3 months out of warranty when I took it to Apple. They wanted £209 for a replacement. I declined and took it to a local mobile phone shop. They repaired the phone for £25 and showed me what was wrong with it. There is a cable inside the phone which goes faulty. Here is the fix http://www.ifixit.com/Guide/iPhone+5+Audio+Control+and+Power+Button+Cable+Replac ement/10792 for anyone brave enough to try it themselves. Also ifixit shows the cable for $25 but you can get it from dealextreme for $4. I suggest anyone with this problem who Apple have turned their back on to try local repair shops who have experience with this issue. The phone was fixed on the same day because they carried the part in stock.

260 replies

Jan 19, 2014 12:28 PM in response to Tchao

Same thing here. I'm sad about the fact that there is so many of us. I talked to a lot of my friends, who owns iphone 5 and many of them had this problem too.

Mine stopped working this summer. I couldn't take it to the apple store, because I bought the phone in us, but using it in Russia, and in my region there is no official apple retail stores.

2 problems I con point out here:

1) and obvious - power button issue.

2) no recall


and nobody from technicians haven't said anything about it in this topic. It makes me think that they really don't care about their customers.

I own few apple products. But I wish I could upgrade them when the time comes on new ones. But it could turn out as a big question for me at that time - should I trust apple? Honestly, I really don't like that issue. And android market is getting a lot better now. May be it's time to go after google nexus?

Jan 19, 2014 1:10 PM in response to SphynXz

A bit of a drama queen are you? The police are coming to your house and arresting you then killing your family over comments to Apple?


@kenchi123: Re-read the Terms of Use that you agreed to when you joined here. This is a technical support forum staffed by users like yourself, not a free for all discussion site. Try MacRumours, Engadget, appleinsider, etc. for voicing your opinion.

Jan 22, 2014 4:08 PM in response to Tchao

My power button stopped working half the time, and now it doesn't work at all. I bought the phone in September 2012 the day it was released. It's been over a year now. I went to Apple in September 2013 and they no longer had available appointments for that day and I was told to schedule an appointment. I haven't yet, but now I am wondering if I will have any luck getting this replaced since it is no longer under warranty. Looks like most of you have been told to pay $260+


AssistiveTouch for Powering Down was a great idea. Didn't know this was possible.


Thanks everyone. Common problem, clearly.

Jan 24, 2014 4:49 PM in response to Tchao

Hey guys, you know when you press the home button 3 times on the iphone 5, the assistive touch disappears/reappears. This only works if you have enabled it from your settings. I've tried this on the 5c and 5s and this will not disappear. Makes me wonder if Apple added this feature only on iphone 5 with iOS 7 because they know they know the power button is faulty.

Feb 1, 2014 10:23 AM in response to Tchao

lol the best of the best to do to fix all the problem when u press not work right so if u press to hard it well sleep right ur phone power button is not broken and u dont have to worry this step what u have to do then first try push the power button 5 times then hold it longer it well sleep ur phone after that u need to use itunes use cable all ur data save it then hit restore after that it fix not broken anymore^^ my iphone 5 fix and done...hope i help guys good luck....

Feb 7, 2014 9:56 AM in response to Tchao

Fortunately, I was still within my first year of warranty of the phone and the Apple Store replaced it without any issues. Since I have Apple Care, should this happen again, they will replace it again free of charge. The odds of a new 5 over a refurbished 5 are high since they discontinued sales of the 5 and sent all the phones back to Apple for placement in their service inventory. My 5 had to be updated to iOS 7 prior to restoring from iCloud. This is great for those of us that have the warranty. MY RECOMMENDATION TO YOU---if you phone is starting to have issues and you are within the first year of purchase (or second year with Apple Care) do not hesitate to turn it in.

Feb 26, 2014 10:01 AM in response to Tchao

My iPhone is only 14 monts old (2 monts after warranty) and Power Button works only on left side (yet) - I'm afraid it stops working completely: (The problem started about a week ago: (

It makes me upset. It's an expensive phone but very poor quality.

I think it is a hardware problem - no software I still use IOS 6 and I have this problem too, and people with IOS 7 have the same problem.

I live in Dubai, the phone was purchased on-line directly from apple.com / ae

Does anybody have experience - if repair - replacement flex cable really help?

Feb 28, 2014 8:17 AM in response to T.Philip

You're right in Dubai is not an authorized Apple service (after warranty) 😟

I found there a 2 Service (repair apple) - but I'm worried how to repair, etc. ... I'm not very happy opening the iPhone - I'm afraid of other problems ... I guess I'll wait until power button stops working altogether (then there is no other option than repair ...

but I quality of the iPhone 5 really disappointed .... problemf with the power button have many people as I read here - it's very sad that it does not solve the APPLE .... probably my last iPhone...because quality is poor in last times.

Mar 5, 2014 10:06 AM in response to Tchao

I purchased/preordered my iPhone 5 in September 2012. Love the phone and had no problems with it the first year, but after the warranty expired I started having problems with the power button. Sometimes it worked and sometimes it took several tries to get it to work. I've had pretty much the same issues as everyone else and now the button doesn't work at all. I plan on taking the iPhone into a nearby Apple Store to see if it can be repaired.

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iphone 5 power button NOT Working anymore.

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