iphone 5 power button NOT Working anymore.

The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile

iPhone 5, iOS 6.1.4

Posted on Jun 24, 2013 11:03 PM

Reply
260 replies

Apr 25, 2014 5:28 PM in response to Tchao

Good News starting today April 25, 2014. I typed in my serial number and I'm a candidate for a free repair.


If you have an iPhone 5 with a flaky power button, good news: Apple has just initiated an "iPhone 5 Sleep/Wake Button Replacement Program" that will replace your button, even if your phone's warranty has expired. The program begins today in the US and Canada, and it will launch on May 2 in other countries.

Enter your serial number on Apple's page to see if you're eligible for the program—if your phone has other damage (say, a cracked screen), that damage will first have to be fixed at your expense. If you're one of those holdouts running iOS 6, your phone will also be upgraded to iOS 7 as part of the repair.

If your phone is eligible, you can send it in by mail or bring it to an Apple store or to a service provider yourself. Repairs will take between four and six days, but 16GB loaner iPhones will be available for you to use while yours is being repaired, if you need one. My experience has been that most Apple stores will simply swap broken, in-warranty devices for working new or refurbished devices rather than repairing your specific unit, but the iPhone 5 has been out of production for several months at this point—Apple may not have enough left in circulation to replace all of the affected phones outright.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 5 power button NOT Working anymore.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.