iphone 5 power button NOT Working anymore.

I opted for the mail in as I'm a couple of hours from the nearest Apple store, and called Apple directly. The CS agent I spoke with told me I was the first person he had talked to requesting the repair, but he was aware of the post released by Apple to service the problem. A few questions later there was a box on the way. It arrived in about 2 days, Fed Ex overnight, which turns out takes about 3 days (shame on people using Fed Ex, UPS is obviously light years ahead). They received my phone on the 7th, and today, the 10th it still remains in the "Repair" status. Looks like I'm going to have to activate my old Samsung S1 , what a horrible spare :-( If you choose the mail in option, might wanna activate an old phone, unless your good for 2 weeks with nothing. I considered buying a 4s as a spare later, but I think it would require a sim adapter to go from the nano to the mini or etc.. If they even used Sim's, I don't really know. Looking forward to the return of my 5

They could not repair mine as well, and I can clearly see how hard they were trying to pry my case out whrn they showed me the wreck, anyways I got a new ip5 too.

Did those of you who received a new iPhone 5 get a brand new phone or a refurbished one?

Noob12, Apple had indicated in their announcement about the Free Repair program that those that feel they need a loaner would have to go to an Apple Store. We took our two iPhone 5 devices there and it took 10-days total cycle-time before we were called to pick up our repaired iPhones. Actually one of the two iPhones was ready in 9 days. We had to drive about an hour ...but it was well worth it in that the loaner iPhones worked perfect while we waited for the repair. The Apple Store Genius Bar process logistically has to go through a similar process to the Depot Maintenance type Process that you used. I am surprised that it took two days for your mail-in box to arrive and even more surprised to learn that it took three-days for your iPhone to get to the Repair Center. My experience in the past with Apple's Mail-in process has been excellent. I called about a failure of the touch-pad on my MacBook Air and had the Box the next morning, labeled and ready to slip the MBA in before the FedEx driver left. The MBA was back with a new Touch-Pad in 72 hours.

Yes I understand. It wasn't Apple's fault the package took so long it was Fed Ex, they are horribly slow when compared to others imo. I opted for shipping because I didn't feel like driving to my nearest store and waiting in line. Anyway, I received my repaired phone yesterday, and quickly reactivated and restored it. It is working just like it should now, total amount of time including my slower postage was 12 days, roughly 9 days turnaround once the phone was recieved by Apple. The only apparent difference in the phone is the slightly noticeable area below the home button where they used the pry tool to remove the screen, barely noticeable. I am very pleased with the repair and turnaround time.

Did you have to pay for shipping and if so, how much did it cost to ship the phone back and forth to Apple? My power button stopped working (nearly completely) in December so I babied the phone for 5+ months NEVER using the power button. After the recall notice, I started using the button again and of course, it's working now. I figure mine will fail after a few weeks of daily use and will bring/send my phone in then.

Got my Iphone fixed. I brought it in to the Irvine Spectrum Apple store in CA on Monday and they called my Friday to tell me it's ready. I picked it up that day. They gave me a 16 GB loaner which worked fine to hold me over while it was repaired. They swap the sim cards then you can log on to your iCloud account if you have one and your good to go with contacts, email etc.... I wouldn't go through the hassle of doing a restore on the loaner although they said you can treat it like it's yours. My repaired iPhone restored perfectly and is working great.

I talked with some of the folks at the genius bar about how it felt to have to tell customers their switch on a 14 month old iPhone was not Apple's problem and some of the guys said they hated it b/c they knew it wasn't the customers fault. I'm still not happy with the way they sent me off at the Costa Mesa store but that was before the repair program but regardless it wasn't right. They moved to slow on this one in my opinion of course the number of people with Iphone 5's going bad after the 1 year warranty was probably expanding exponentally in the last three months. Hopefully they can use this model in the future.

Well sadly after restoring my repaired phone I learned that the headphone jack is not working. It will only play the right channel with the plug seated correctly. Quite a disappointment as I'll have to send it back again. Called support and spoke with a lead, she was very friendly and explained they would cover the fix being that it was working great before the repair. Another box is on its way. Will update later. Make sure you test everything when you get your phone back. It's an intensive repair, anything could go wrong.

I should have posted this earlier but I broke down and paid the $280 or whatever it was to replace my phone. I was not happy but long story short went that route. When this was first announced on this forum I immediately tried the website then called in and used the verbage if you previously paid to get this repaired contact apple. I ended up having to call in and got a great service rep who put me in touch with her supervisor. She said this is the first call we got in about this new announcement. i explained I wanted a refund of my purchase because I was told by Apple via a "genius appointment" that it couldn't be fixed and only option was to replace the phone because it was out of warranty. She took my info found my purchase etc, and within a few days got an email from apple that my reimbursement request was approved and my CC would be credited within 10 days. Sure enough went very smooth no issues and CC had a credit for my total - I was very skeptical and expected a denial or at least a hard time.

This was very frustrating when I had to purchase a new one and two trips to Apple store etc, but I was lucky and I did get reimbursed for the cost. Of course still had the frustration of dealing with Apple, trips to the store etc but I hope this helps someone else that went the replacement route.

I went the replacement route before the annoncement and specically asked if it was a refurbished phone or new. I asked several time when going through my decesion to replace and all of them said not a refurb but new. Now wherter that is the case or not I'm not sure.

I brought mine in today for this very problem. Instead of being treated like a decent, honest human being, I was met with excuse after excuse as to why they couldn't accept the phone for repairs.

I'm used to exceptional customer service from Apple, however this time around it seemed they were trying to think of every reason why NOT to accept it for servicing.

The phone has never been opened or serviced by a third party. I purchased it second hand from an individual. It's in excellent condition otherwise. The phone is NOT stolen, was NOT iCloud locked, and the ESN is fine. As soon as I told them I bought it second hand, they treated me like someone who was suspect of trying to pull a scam.

VERY disrespectful treatment.

There is no reason why they should do that. I guess you really gave the service manager of that Apple Store an earful.

I tried to keep it civil, but he was obviously unable to communicate within any realm of common sense or reason, so I left. I'm still very upset by the ordeal. The new thread I posted on here was actually just removed, and was told to contact customer service. Wow @ unecessary censorship.

So your original Genius Bar appointment was with the manager, not one of his employees? It would be a good idea, if you were dealing with the manager , to call Customer service.

What reason did they give you for not accepting the iPhone as part of the program?

I first met with the genius, who told me my warranty was expired. Absolutely no mention of the replacement program. He said since I bought it used, it was probably opened, serviced, and parts changed. He told me I could buy a replacement phone for $269, but that was it.

I asked him to open the phone so he could see that it had never been tampered with. He brought it to the back, came back and said he saw no physical evidence that the phone had been tampered with, but the screws were different (looked proper to me). So he refused to do anything with it.

That's when I spoke with the manager and explained the situation, and he parroted what the genius said. Could offer no valid reason other than "if the screws were different" that voids the warranty, end of story.

All of this was based on speculation that something could have been tampered with, no actual proof of anything other than looking at me and not giving me the benefit of the doubt. Maybe they didn't like the way I looked, I don't know. I was polite explaining why I felt it was unfair to refuse service based on an unsubstantiated fear, but they weren't at all receptive to logic.