iphone 5 power button NOT Working anymore.

As long as there is no user damage you will get a replacement which will be like new

Wait to after 12 months you would have to pay ..............

It is a no-brainer get it replaced

Yes and to power it on if the button didn't work (which was my case) you just plug it into a power outlet and it will turn on again.

I have the same problem with my iPhone 5. Took it to Genius Bar, and I was told that the button cannot be replaced/repaired. Only 14 months old. Really disappointed.

My phone had the same problem. Brought to apple store in Hong Kong IFC (temporary job relocation to HK). I was told to pay over $2000 HKD to replace it since my phone was just 14 days over the 1 year warranty. Even worse, the store manage (Mr. Caleb?) was kind of condesending (instead of being sympathetic), saying something like "well, now you should buy extended warranty next time 😟". Would not have imaged this kind of "Apple service" back in the States.

anyway, do replace your iphone asap.

Well, I began experiencing the same issue with the power button two weeks ago. I took the phone to the nearest Apple store and the Genius guy said that he couldn't do anything for me since my warranty had been expired for 25 days. My fault for not purchasing an AppleCare package . . . I guess . . . or Apple's fault for making a product that does not last more than a year! I have been disappointed with the quality of some of the hardware Apple is beginning to put out. My iPhone 4 had an issue with the home button, now this. I purchased the iPhone 5 for its functinality and durability, but aparently I may just have to give Android phones a try.

@RNL_iphone -

i'm glad you were able to get a free replacement despite being 2 months past warranty. I'm in the same boat, as a day-1 iPhone 5 purchaser. I am going to the Apple Store tomorrow to see if mine can get swapped as well because my Power button is completely dead.

IF I ONLY KNEW that this was such as widespread problem, I would have went in sooner!!! I did notice that it was getting harder and harder to push the button (i thought it was my case) for the past several months, but now the button is completely dead.

Did you have to hassle them to get the free replacement (because of your expired warranty) ? Thanks

Hi, guys!

Thought i would chip in aswell!

The assistive touch can work also if you need to power down your phone.

After activating the feature in settings, tap the circle->device->press and hold lock screen, and the "slide to power of function will apear...

I did that, and then i wondered:"if the power button is dead, i won't be able to power on the phone! OMG, i killed my phone!!!", and then i pressed the power button and it powered on.

I guess that the problem must not always be hardware, but also something about the software.

Anyone else had the same experience?

Best regards,

The page iPhone Developers is writing about the issue as well, see it here.

It also includes an iFixit instruction video on how to repair the button yourself (if you have the replacement part – the audio control and power button flex cable and the appropriate tools). I might hold off for a little more, maybe a miracle happens and if a huge number of people are reporting the same malfunction Apple will be doing something. I'm not getting my hopes up, though.

Same issue. Apple store UK, Manchester Arndale say not a known issue. Say they don't sell the part to replace. Said that despite all the evidence I had there was no known fix. Fobbed off as out of warranty. Apple chat said there is the 2 years EU warranty but I need to claim from the point of sale. Carphone warehouse (Point of sale) say I need apple to confirm in writing it is an inherent issue. Apple now saying they have no case notes for my genius bar appointment saying that tehy need to verify it's a hardware problem. They cannot confirm in writing that it is an inherent issue (Even though the guy confirmed verbally on the phone it was) as they cannot email out anything that isn't a template. They have said the best they can do is to send me information about trading standards so I can make a claim against carphone warehouse. Feels like they don't really give a toss, I'm pretty sure this isn't the same apple it was 3-4 years ago.

After months of working around the problem by not turning the phone off unless flying (used the adaptive touch button/power cord when flying), the unthinkable happened. Dropped the phone and broke the glass. Ouch. Took the pricey "brick" to an ifixit shop and had the glass replaced and the power bottom repaired together for $115. Power button works great now but the screen now has a few "dead spots". Not horrible unless you are fighting hordes of giant aliens. Going to take it back to the repair shop to see if they can tweak it. Next time I buy the extended warranty/insurance. iphone is too expensive, too complex, and too fragile.

Today's the day I'm switching to the Samsung S5. AT&T has that new Next plan so I can upgrade early if I swap to a plan that ends up being cheaper than my current plan with more data. My power button 14 months after buying my iPhone. .I called Apple exactly 66 days out of warranty and of course like everyone else, they refused to admit their problem. I tried Assistive Touch for a few days but that was annoying as well. There would be this area on the screen that you couldn't use and it didn't help much that I could place that "snowball" anywhere on the screen I wanted.

So anyhow, today is the day I try an Android device for the first time. It's bittersweet because I've always loved my iPhones and had no reason to switch until this HW issue. My daughters still have an iPhone 5 and their warranty runs out in early July. We will make their power button fail before then and get a new phone. If I like the S5, they will be getting Android phones from now on as well.

<Edited by Host>

I just picked up my repaired iPhone 5 tonight at the Apple store. Everything seems to be working fine now. The switch works like new and there doesn't seem to be any damage or anything out of place. I asked the store person if they relplaced the battery as you had mentioned. She said she didn't know for sure but that it was her understanding that because of the design of the battery it could be damaged when opening the phone and would likely have to be replaced.

I should have posted this earlier but I broke down and paid the $280 or whatever it was to replace my phone. I was not happy but long story short went that route. When this was first announced on this forum I immediately tried the website then called in and used the verbage if you previously paid to get this repaired contact apple. I ended up having to call in and got a great service rep who put me in touch with her supervisor. She said this is the first call we got in about this new announcement. i explained I wanted a refund of my purchase because I was told by Apple via a "genius appointment" that it couldn't be fixed and only option was to replace the phone because it was out of warranty. She took my info found my purchase etc, and within a few days got an email from apple that my reimbursement request was approved and my CC would be credited within 10 days. Sure enough went very smooth no issues and CC had a credit for my total - I was very skeptical and expected a denial or at least a hard time.

This was very frustrating when I had to purchase a new one and two trips to Apple store etc, but I was lucky and I did get reimbursed for the cost. Of course still had the frustration of dealing with Apple, trips to the store etc but I hope this helps someone else that went the replacement route.

I first met with the genius, who told me my warranty was expired. Absolutely no mention of the replacement program. He said since I bought it used, it was probably opened, serviced, and parts changed. He told me I could buy a replacement phone for $269, but that was it.

I asked him to open the phone so he could see that it had never been tampered with. He brought it to the back, came back and said he saw no physical evidence that the phone had been tampered with, but the screws were different (looked proper to me). So he refused to do anything with it.

That's when I spoke with the manager and explained the situation, and he parroted what the genius said. Could offer no valid reason other than "if the screws were different" that voids the warranty, end of story.

All of this was based on speculation that something could have been tampered with, no actual proof of anything other than looking at me and not giving me the benefit of the doubt. Maybe they didn't like the way I looked, I don't know. I was polite explaining why I felt it was unfair to refuse service based on an unsubstantiated fear, but they weren't at all receptive to logic.

Update: I ended up taking it in to the apple store and they replaced it on site. He said its a known issue and progressively gets worse. I had 50 days left until my warranty expired, so lucky me.