iphone 5 power button NOT Working anymore.

The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile

iPhone 5, iOS 6.1.4

Posted on Jun 24, 2013 11:03 PM

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Posted on Dec 21, 2013 3:00 AM

I had the issue on my iPhone 5, sleep/wake stopped working from one side then practically stoppped altogether. It degraded over a couple of months. It was nearly 3 months out of warranty when I took it to Apple. They wanted £209 for a replacement. I declined and took it to a local mobile phone shop. They repaired the phone for £25 and showed me what was wrong with it. There is a cable inside the phone which goes faulty. Here is the fix http://www.ifixit.com/Guide/iPhone+5+Audio+Control+and+Power+Button+Cable+Replac ement/10792 for anyone brave enough to try it themselves. Also ifixit shows the cable for $25 but you can get it from dealextreme for $4. I suggest anyone with this problem who Apple have turned their back on to try local repair shops who have experience with this issue. The phone was fixed on the same day because they carried the part in stock.

260 replies

Aug 1, 2013 8:04 PM in response to Romain.A

I purchased my iPhone 5 in January and started having this problem with the power button in April (took 2-4 attempts to turn on/off). The problem got worse the past couple of weeks (5+ attempts required), and now the power button doesn't work at all. I'll be attempting to visit an AS this weekend for possible replacement. FWIW, I recommend trying to get a replacement while you have a chance -- the power button problem can worsen over time.

Dec 11, 2013 8:12 AM in response to Tchao

My power button has been giving me issues too, on a 10 month old phone! I noticed that when I press the power button straight down it does not work 70% of the time. If I press the button on the left side it wakes up and sleeps normally, but not on the right side. This is definitely a hardware issue, AND APPLE SHOULD ADDRESS THIS! I am a loyal apple customer, and have been for years, but if Apple does not address this issue they will be losing me as a customer! I buy Apple products for the quality. This economy is still too bad for me to spend my hard earned cash on a poorly designed and defective product! C'mon Apple!!! GET YOUR ACT TOGETHER!!!

Dec 22, 2013 1:21 AM in response to _SK_

Mine is having the exact same problems since a week. 1 year warranty expired about 2 months ago...

Of course I'm nervous, and disappointed, because my iPhone 4 never had any faults and it's surprising that a more expensive and newer product turns out to be inferior in terms of build quality ("scuffgate", clicking display /both occured for me, but got used to them/, and now this, which in fact is a very SERIOUS problem).


Only the left side of the power button works, but if other people's experiences are right, it will become completely unusable in a few weeks. My friend is having the same problem, his iPhone 5's button broke about 3 weeks ago.


Obviously the phenomenon has nothing to do with iOS 7, it's clearly a hardware related problem. The reason why a lot of people are experiencing this after the iOS 7 upgrade is because it seems that the power button of the iPhone 5 (or the cable underneath) wears out in just about 12-13-14 months. Now I can still use mine if I'm paying attention to only push the left side of the button, but it's surely disappointing considering that I always took good care of my iPhone (never dropped it, etc).

Dec 22, 2013 6:47 AM in response to mrbyu

I too had this problem with my iPhone 5 that couldn't get swapped at Apple store because my 1 year warranty just expired.


Out of All the Apple iPhones that have been released (I have had every one of them), this is the only hardware issue that has affected me.


I am also suprised how many others have this issue.

Back in the "Steve Job Days", if enough people complained and raised their voices on something (eg. antenna issue, and others), Apple would respond and aim for complete customer satisfaction.

Things have definitely changed now....

Jan 10, 2014 12:10 PM in response to Tchao

I just got back from the apple store, following a call to the apple support. Bought two iphone 5's just after they came out. My kid tells me that his phone won't turning off . (Yes, he mentions now that it was buggy earlier but got progressively worse. ) The 1-year warranty has, of course, expired. The store manager pretends that he has never heard about this problem - despite all the buzz on the internet - and tells me it is $269 to repair. (The online support person quoted $199?). He will not budge on it. (A tech overhears and apologizes, saying he has a number of friends with the same problem....) AND, if you pay the $200-270 (add that to the cost of a one-year old $600 phone), you get a phone made from parts salvaged from phones that did not pass QC. And when THAT replacement has exactly the same problem six months later - highly likely - you will need to pony up another $200-270.


p.s. The phone is in pristine condition. It just won't turn off. This makes it completely useless as students MUST turn their phones completely off at school. That a power button on such an expensive piece of equipment gets buggy @ 12 months and stops working completely at 14 months is a manufacturing defect. That Apple is charging (formerly) loyal customers so much to fix what is NOT an uncommon problem, especially when it tends to happen within month sof the warranty expiring, is bad business.

Jan 11, 2014 8:24 PM in response to Tchao

After supporting Apple throughout the years, convincing friends to buy Apple, defending the quality and technology against "Andriod" Supporters, i can now say that i can no longer support this company. I bought the iPhone 5 when it was released only to have power button problems 8 months into my warranty. Not realizing that this was going to be a major problem for people in the near future. I thought it was 1 in a million. Sometime in December i started to get the same problem. Only the left side of my button was working so i decided I'd stick with it and just click on that side. 1st week of January, the entire power button stopped working. I took it into apple only to have them tell me that I would have to pay $269+TAX($304 is what the Apple rep. said) to replace the entire phone. Apple is asking me to give them that amount of money to have my power button issue disappear and possibly reappear again within a few months. Then they'll ask me for more money.


I'm going to wait and see if Apple recalls the iphone 5 (i doubt it) by April, otherwise, bye bye Apple, hello Andriod (S5)

Mar 11, 2014 4:06 AM in response to Tchao

Well, finally, i took my Iphone 5 to a local apple service center in Braga, Portugal, and since the invoice was dated 5 Feb 2013, they sais they need to check the warranty status.

Then, they started saying the phone was sent out originally to the Luxembourg market in Oct 2012, and that this didn't match.

They said that apple might not give me the warranty because of that situation.


I then checked with the guy i bought the iphone from, and he told me that it came from a batch of phones he did buy in Luxembourg to re-sell in his shop. He told me not to worry.


Luckilly, after 5 working days, they called me saying " i don't know how this is, but apple sent a replacement phone for you. Giving the inittial situation, we really were not expecting this..."


Well, went to pick it up yesterday afternoon, and now i have a new (a.k.a. refurbished) Iphone 5.

Thankyou, E.E.C, for the 2 year warranty!!!


But still, 10 pages of post in this thread, and still Apple won't recognize the screwup they made with this small button. Maybe this will be the last iphone i'm gonna own...


Good luck to all of you guys!

Mar 30, 2014 11:40 AM in response to AppleIIe

I've not worn out the lock button on any of the iPod Nanos I've had or on my iPhones. The analogy is valid for any moving part, read the Nano forum and you will see similar number of comments regarding the 6th Generation iPod Nano. I do see people who use the button much more than I do and much harder.


Send in feedback and if you wish call Apple Customer Service (call AppleCare and ask to be transferred) and lodge your complaint directly. Keep asking for a supervisor or manager if you do not think they are listening to you.


Any moving part will wear out at some point which is why I do hope they start getting rid of mechanical buttons.

May 7, 2014 4:42 AM in response to Mark Vonderembse

Just to update folks on the Power Button repair cycle-time experience, our two iPhone 5 devices were taken to an Apple Store on Saturday, April 26th and we got the notice to pick the iPhones up on Monday, May 5th and Tuesday, May 6th respectively. So for these first repair batches it took just under what the Apple Genius Bar representative had stated. We will drive the 45 miles or so on Thursday to actually give back the loaner iPhones and pick our's back up.

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iphone 5 power button NOT Working anymore.

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