iphone 5 power button NOT Working anymore.

They were not a so called "Apple authorized" service, but that doesn't mean anything... Anybody can fix your product, it's not like Apple has the right to tell you which service is allowed to repair your phone, especially when you're out warranty. They were professionals and they solved my problem in no time. Look for services in Dubai that are specialized to repair Apple devices. There must be such options.

I have the same issue after warrantee . I purchased my phone from Singapore and unfortunately I lost original bill. I contacted apple service centre in India but they refused to repair it , and told me to give it in Singapore store. Power button failure is common problem occurs in thousands of phones. So Apple company has to replace this button free of cost without asking any bill and take the phone in any country for repair it.

Likening a power button on a cell phone device to brakes on a car is an illogical analogy. One would have to assume I am either pressing the button incorrectly (impossible) or pressing it too often. The latter perhaps could be the case; however, I doubt it considering many others on this thread have complained about a similar issue. Unless we all are trying to turn our screens on too much, then this is not a usage or user error. This is a defective part. Much like in cars, to piggyback off your analogy, even though a recall is issued for a part, it doesn't mean 100% of the cars on the recall have the faulty part. Just means there were batches of the model that came out with the faulty part. Like the iphone 5.

This is clearly a faulty button issue. I used my phone mostly for ph calls and not that often. May be on an average 5 or less calls per day. The power button went bad gradually. The worst part is when Apple tells you this is something not common and we have to pay $269 plus tax for this. I know the warranty is for 1 year but you don't buy things for one year specially a $649 plus phone. This iPhone 5 power button gonna cost Apple, I am sure about this. You can make 1 person fool, 2 persons fool, 5 persons fool, not everbody and forever.

Hello Apple,

I have the same issue and my iPhone is eligible for the program, but I am in UAE (United Arab Emirates), how to get it?

The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced.

regards

I was planning on fixing my iphone 5 Audio Control and Power Button flex cable myself, and bought one from iFixit.

Since i no longer need it, it's up for sale on ebay (search for it) for those do-it-yourselfers out there...

I took in my wife's iPhone 5, which had the wake button problem, to get it replaced. The Genius neglected to tell me that the loaner phones only come with 16GB, so when I got it home to restore from my iTunes backup, iTunes refused since my wife's phone has 32GB. So I drove the 15 miles back to the Apple Store and complained. They said they don't have 32GB loaners, and suggested I don't restore from iTunes but instead selectively load Contacts etc. This of course won't work due to the resulting data inconsistencies once I restore my full backup to my fixed phone when it comes back from the factory because the changes in the interim won't be reflected on the full backup waiting patiently on my iMac. The only solution (which I came up with; they were stumped) appears to be to buy a new iPhone 5S for $750 and use it until my fixed phone returns, then return the purchased phone for a refund. Ugh.

I brought my phone in today and they had no trouble with giving me a loaner phone. The Apple employee said that I was the 9th one that came into the store today. He also said that he felt badly about how Apple handled this problem, how they had to deny any knowledge of the problem for months before Apple issued the official recall. Problem is that the replacement phone they gave me is a dud. I didn't have any issues with it when I was just surfing the first few hours with the phone. However, I'm home now and trying to load a few key apps I need to for work (I've got a 32GB and loaner is only 16 - not worth hassle of restore), and the replacement phone keeps crashing and rebooting every 5-10 minutes. Great! Really instills a whole lot of confidence in Apple products... The Apple store is about 30 minutes out of the way even when I'm at work, so looks like I might have to try to live with this bum phone for the 6-9 days they said it would take to get my phone back. Ugh!

-Doris

I had this problem happen about 2 months ago and figured I would just replace the cable within the phone myself since I was out of warranty and didn't know about the replacement program because you know of course apple didn't really make this public (why would they?)... Anyways the cable failed after two months (not sure if it was a faulty cable or the phone itself had something to do with it) but I bring it into the apple store for the program and the "genius" tries to make me feel like I owe him something for taking my phone in even after I did the repair myself and is a complete inconvenience to me having to trade in my phone for a week because of a faulty apple problem. I left the store and realized the home button to the loaner didn't work so I go back and get another loaner and this "genius" blames it on bad luck and also states that I am lucky the previous "genius" even took my phone in. When I got home with this loaner I realize the lightening port only works at certain angles and will not sync with my computer... Yes I'm a very lucky one in this case! Needless to say I will be shopping for a different phone company after being with apple for 7 years

No new contract. Just a new phone.

Goog news if you are in US ,this is a WW forum and it is essential to qualify .That service is not available outside NA so depends on where the OPs are

When I took mine in. The girl recreated the issues and just simply replaced my phone with a refurbished one she got from the back...

THANKS Roukas!! Your tip (using the accessiblity feature to power off the phone due to a broken button) just saved me a lot of money since I would have to pay the full price for a new phone.

When you are in Europe, you have TWO years of guarantee !

Wow. You are lucky. Scotland requires a 5 year warranty (adding 4 years to Apple's warranty.)