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iphone 5 power button NOT Working anymore.

The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile

iPhone 5, iOS 6.1.4

Posted on Jun 24, 2013 11:03 PM

Reply
260 replies

Feb 7, 2014 9:56 AM in response to Tchao

Fortunately, I was still within my first year of warranty of the phone and the Apple Store replaced it without any issues. Since I have Apple Care, should this happen again, they will replace it again free of charge. The odds of a new 5 over a refurbished 5 are high since they discontinued sales of the 5 and sent all the phones back to Apple for placement in their service inventory. My 5 had to be updated to iOS 7 prior to restoring from iCloud. This is great for those of us that have the warranty. MY RECOMMENDATION TO YOU---if you phone is starting to have issues and you are within the first year of purchase (or second year with Apple Care) do not hesitate to turn it in.

Feb 7, 2014 11:43 AM in response to Deepspringer

My suggested workaround solution is best for those who, like me, got the power button problem AFTER their 1-year warranty period expired, and before becoming eligible with their carrier (in my case AT&T) for a special upgrade deal - usually 2 years after getting the iPhone.


If you are within 1 year of original purchase, and so are still within warranty, then yes, you may want to trade in your faulty unit for a free replacement. That is, if you are confident that the replacement won't present you with other even more annoying problems - like being forced to use IOS 7 instead of 6. According to posts here, IOS 7 is plagued with much faster battery drain than IOS 6, and offers no significant compensating advantages. I've stayed with IOS 6.4 and still get 2-3 days of battery usage per charge with moderate use. So I wouldn't want to be forced to update to IOS 7 as a result of trading my iPhone 5 in for a replacement.


So in my case, I prefer to stick with the workaround posted earlier until I'm eligible for a special upgrade deal from AT&T in October. By then, hopefully the battery drain problems of IOS 7 will be fixed.


By the way, I generally carry my lightning power cord with im in my laptop computer case, so it's usually always with me. So, I don't have any problem when I need to power up my iPhone away from home or office.

Feb 12, 2014 8:23 AM in response to Deepspringer

Deepspringer, thank you so much for the idea about using Assistive Touch ( a couple of posts up).


My power button on my 16-month-old iPhone 5 is flaky. Sometimes it works; sometimes it doesn't. I don't want to replace the phone with one of unknown background or at additional cost. While taking pictures in cold weather, I want to conserve batter power and turn off the screen. Lately I've just been shoving it in my pocket while on rather than fussing with it.


Taking screenshots has been particularly tedious with a power button that doesn't work.


Your Assistive Touch approach works beautifully. And I can take screenshots easily.


The snowball icon is fairly unobtrusive. Cool.


Thank you.

Feb 19, 2014 5:47 PM in response to Tchao

For those who are out of warrenty, this issue can be resolved by replacing the "iPhone 5 Audio Control and Power Button Cable".


You can buy the cable and find the instruction to replace on the web.


However, it's fair complicated as there are many different size screws. I suggest finding some shop that will replace it for you.


Trust me, it's worth finding someone who knows what they are doing to do it for you. I broke my screen cable and ended up needing to replace my LCD screen.

Feb 23, 2014 7:55 PM in response to Tchao

I have the power button problem as well and my warranty expired in October of 2013. However, I purchased the iPhone 5 using my American Express Card which extends the original warranty by one year. I have filed a claim with AMEX and am waiting for the green light to get the phone repaired. They should cover the expense up to the purchase price of the phone. I recommend that everyone check to see if their credit card offers this same benefit since it could be best way to fix the problem at no expense.

Feb 26, 2014 10:01 AM in response to Tchao

My iPhone is only 14 monts old (2 monts after warranty) and Power Button works only on left side (yet) - I'm afraid it stops working completely: (The problem started about a week ago: (

It makes me upset. It's an expensive phone but very poor quality.

I think it is a hardware problem - no software I still use IOS 6 and I have this problem too, and people with IOS 7 have the same problem.

I live in Dubai, the phone was purchased on-line directly from apple.com / ae

Does anybody have experience - if repair - replacement flex cable really help?

Feb 26, 2014 10:55 AM in response to Lenka Randa

They were not a so called "Apple authorized" service, but that doesn't mean anything... Anybody can fix your product, it's not like Apple has the right to tell you which service is allowed to repair your phone, especially when you're out warranty. They were professionals and they solved my problem in no time. Look for services in Dubai that are specialized to repair Apple devices. There must be such options.

Feb 28, 2014 7:17 AM in response to Lenka Randa

Changing the audio power button cable fixes the issue for me. I have the same power button issue. At first, the right side of the button doesn't work. Eventually the left side will become less and less sensitive.


I would advise search online and find someone (in dubai) who will fix iPhone for you. Base on what I know, there isn't an Apple authorized service provider that will also serve out of warrenty product. (thought I can be wrong)


However, I believe it's better to find a shop that will change the cable for you than changing it yourself. I changed the cable myself; in the process I torned the connectors for the lcd and the front camera. I fixed the power button issue, but with a cost.


It saddens me greatly that the power button failed 2 months after the warrenty, mine was 5 days after the warrenty expired. This is the first time that happened to me as I owned the 1st gen and the 3GS iPhone.

Feb 28, 2014 8:17 AM in response to T.Philip

You're right in Dubai is not an authorized Apple service (after warranty) 😟

I found there a 2 Service (repair apple) - but I'm worried how to repair, etc. ... I'm not very happy opening the iPhone - I'm afraid of other problems ... I guess I'll wait until power button stops working altogether (then there is no other option than repair ...

but I quality of the iPhone 5 really disappointed .... problemf with the power button have many people as I read here - it's very sad that it does not solve the APPLE .... probably my last iPhone...because quality is poor in last times.

Feb 28, 2014 9:46 AM in response to Tchao

I am using iphone for past 5 years (3gs & 5)....I have problems with power button in iphone5...it works with a single press sometimes and does not work even after multiple times..... Customer care (India) does not support to rectify / replace the device but try to avoid with some reasons...i am trying to continue using it with the assistance of asistive touch.... unhappy with the product....need to think for an alternative......

iphone 5 power button NOT Working anymore.

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