I JUST, 9 July 13, bought Logic Pro... Any change Apple will allow for some type of upgrade to Pro X, since we had NO Fore Knowledge of its release...

They've not done it before and probably won't now. This was discussed extensively on the MacBreak Weekly podcast. It was pointed out that Logic Pro used to be $500. Now it is $200.

Call or email the App Store - if you ask for a refund of Logic 9 then they should do that. You can then go ahead and download Logic X for the same price. It has worked for a number of people on the forum. Good luck.

I bought Logic Pro 9 a few days ago and they just sent me a response with a big NO! Twice! so far!

see this threads:

https://discussions.apple.com/thread/5174738

https://discussions.apple.com/thread/5173138

https://discussions.apple.com/thread/5173307?answerId=22490862022#22490862022

https://discussions.apple.com/thread/5173139?answerId=22500131022#22500131022

https://discussions.apple.com/thread/5174174?answerId=22494804022#22494804022

This is no way to treat your customers.

The same NO for me! I've bought Logic Pro 9 on July 4th and they've told me the same "all purchases are final stuff"!

I'm a bit confused taht some people got a refund (I've told the support about that!!!!!) and some others got that big No?!

I'm really mad about this, really really mad!

From what I understand, (this from the developer's grapevine) Apple wasn't prepared for all the people demanding upgrades and a few people were lucky enough to have a recent Logic 9 purchase refunded so in essence Logic-x was free. A communiqué from the Apple main office at Apple nixed ALL refunds, you have to purchase Logic 10 at the App store price.

The problem with this exchange is it left users with a working version of both 9 and 10 while only paying for one, this goes against the EULA so Apple put a stop to it.

However.. If you're using email to discuss a refund...stop! I would call them directly.

Don't yell at me, I'm just passing info along and won't be upgrading anytime soon, if at all.

Yeah, but there is no telefon support in germany, I've called the main hotline, and they've told my to write an e-mail cause the software support is to poor to have a phone or something ... bla bla bla, it's really not fair that there are a few refunds for Logic Pro 9.

This is the first time in 6 years using Mac OS that I want something from Apple and they let me down, in my opinion they have to refund everybody who bought Logic Pro 9 with in the last 3 weeks! BTW: before I've bought Logic Pro I googled for Logic Pro X and there was nothing about it!!!

AND: A few years back I've bought Pro Tools 7 with MBox 2 and a month later they released Pro Tools 8 and I've got a copy of it, cause they made for everyone the opinoin who bought while the last 3 month before releaseing Pro Tools 8, and it wasn't an Update, it was a whole standalone DAW! So what about that EULA stuff??

So, aaaahhhhmmmm that's funny. I've got a mail from the us support and know what, I will get a refund!!

technicolor wrote:

This is the first time in 6 years using Mac OS that I want something from Apple and they let me down, in my opinion they have to refund everybody who bought Logic Pro 9 with in the last 3 weeks! BTW: before I've bought Logic Pro I googled for Logic Pro X and there was nothing about it!!!

I couldn't agree more, and I'm in the exact same boat. Purchased on July 2nd - after convincing myself that "surely I can get a upgrade if it comes out in the next month or so". Not the case. First was told by customer service that it should be no problem, then was told "no refund/upgrade" through e-mail and telephone support. I think this biased treatment toward some users is really disgraceful.

I'm hoping they're just going through the motions with this and that I'll be refunded soon, as it stands I'm extremely disappointed and have my doubts about using the app store in the future.

@technicolor:

I am also from Germany. I have bought Logic 9 two weeks ago. The German Apple Support (via email) gefused the option of giving me a refund.
What did you do the get a positive response in the end?

@Balu_19:

When I first wrote the german support, there was no response within the 24 hours, so I decided to try to reach out the the us support.

go to http://www.apple.com/support/itunes/contact/ chose "contact itunes support" on the next tap "purchases, billing, redeption" and "the topic is not listed", write down the issue, something like "just bought Logic Pro 9 now X is out", click enter and on the next page tell them in detail about the problem, when I've bought it and that you know that there are other people that with a refund!

@technicolor: Thanks man! I will try to get a refund that way.

I tried with apple support many times and they said it was not possible. This is what they said:

"Third party discussions and rumor websites have no validity with Apple's actual policy and terms of service. It's important that you understand that the truth is that the Mac App store does not have price protection or upgrade protection. This has been confirmed with Apple that these items are "not" eligible for a refund under current terms of sale."

Which basically translates to: no one got a refund and its all rumors.

Has anybody outside the US actually got a refund? More specifically has anyone in the UK got a refund?

Put me on the list for NO REFUND POSSIBLE. I bought LP9 on 6/29. I emailed/called numerous times.

I couldn't get anywhere when calling - they just told me I had to email Express Lane. No luck there as I kept reaching the same rep named Ramil. He gave me the typical canned answers. He even said he asked a senior advisor and no dice.

After stating he spoke to a senior advisor, he did say something interesting:

"I've been advised that all purchases in iTunes are a final sale and although it is occasionally possible to make an exception to this policy, the amount of time that has passed since these purchases was made prohibits us from refunding them. As a result, arranging a refund is something that we will not be able to facilitate for you."

I did not ask for more info here as I really don't want to deal with it any longer. I've emailed, called, and submitted feedback. Maybe Apple will listen and in time offer us the refund/discounted upgrade that those of us who purchased LP9 less than 30 days prior to LPX's release fully deserve.

I do know, however, that this is the kind of thing that makes you second guess your buying options.

I think they're going to HAVE to do the refunds at some point. Otherwise they're breaking the law?