Can't get Godaddy outgoing server to work in Mail - OK in Outlook

It's your choice, I don't like sending email in the clear. YMMV

Not sure if this is specific to your ?... but after 6 days of INCOMING Mail attempts & FAILS from Godaddy to Apple Mail & eventually to my Android phone, having a lengthy 3 hour Apple techy trying to help me & 2 Godaddy techys trying to help.. DELETING..RESETTING. everything in Apple & Godaddy Mail ohhh about 1000 x's each.. {or so it felt like it}.. It was only "common sense" that the issue was w/ Godaddy.. although I am NOT a fan of Mavericks {10.9.3} & I tried blaming it all on Apple, indeed it was a simple {free} upgrade in my Godaddy email presentation/ setup, which I was ignoring since I really use Apple/ Android for my mail.. Go into your Godaddy WebMail & hit UPDATED View on the upper right corner next to FEEDBACK & under your login email address.. Really hope this helps.. My Mac & phone are working great now.

Yep, they provide SSL at a significant extra cost which I didn't take up when I moved to them a few days ago.

Grabs below from other Mac.

I would change providers. Most don't charge extra for SSL. GoDaddy is also not know for great tech support either.

For $4/month you could get a secure Microsoft Exchange account. They have a setup for GoDaddy users that make the change over very easy.

SkypiecesMay 11, 2014 6:40 PM Re: Can't get Godaddy outgoing server to work in Mail - OK in Outlook
Re: Can't get Godaddy outgoing server to work in Mail - OK in Outlookin response to igmackenzie

After 3 hours of getting jerked around by GoDaddy, I noticed that the password criteria for the incoming and outgoing servers were different. For example, one asks for 5-25 characters, the other 8-14. One requires a special charcter, the other does not. My incoming worked, outgoing would not, no matter what ports I tried.

My solution that worked was to pick a password that met both sets of criteria:

Go to GoDaddy (specifically GoDaddy, not from SecureServer interface) and change your email password to something 8-14 characters, containing a number, a capital letter, and a special character.

Everything else I did as normal (port and ssl-wise.)

This also fixed being able to get in via mobile devices.

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This is the solution that worked for me thanks very much, not very impressed with GoDaddy email but in the end changing the password was a simple fix... amazing they don't provide IMAP in this day and age or secure login...

Finally I found someone with my exact same problem! Works on iPhone, iMac, and Web, but not on my MBP and it's a brand new machine.

Okay everyone, after an exhaustive work through this is what did it for me.

If you can receive emails, but not send emails using your GoDaddy email via GoDaddy outgoing mail server you need to:

Login to your GoDaddy account and turn your SMTP relays per day to zero, then save your new settings. Log out. Then, Log back in to your GoDaddy account, and then switch your SMTP relays back to 250 per day (or whatever amount you have), then save your new settings.

This is all assuming that your passwords match everywhere. This being, your password at GoDaddy in your email account settings, and the passwords you type into the Apple Mail preferences...

Use GoDaddy port assignments for SSL to connect, override default ports if necessary. Then click on more options and select Use Incoming Server Info from drop down box.

Below is a fix (at least for me) for sending email on my GoDaddy account:

With over 48,000 views to this page, obviously soooooo many people are having a problem with GoDaddy's outgoing server. And trust me, it's GoDaddy not Apple that is the problem. The GoDaddy outgoing server makes your "sent mail" work. If you're having "sent email problems" it's because the Godaddy outgoing server isn't linking up with your email in the Mail program.

I finally had a GoDaddy help person admit to me that they have been having outgoing server problems for years, especially with their "POP" email accounts. POP is the oldest of the 3 ways to send mail (POP, IMAP, and Exchange). The rep told me that they (GoDaddy) will probably end offering POP accounts next year because it's such an "outdated" method of sending email. He suggested that I switch to an "Exchange" way of sending email (at an additional cost), which is the newest and most reliable. That was after he couldn't come up with any way of fixing my POP email. I told him no way, that I would play around until I fixed it myself.

And I finally did... after trying everything, and I mean everything (I'm a web designer). This is how I finally found a way for my POP email account to work and send email:

1 - Sign in to your GoDaddy account

2 - In the "Email" section, click the green rectangle "Launch" button

3 - A new page will open showing your email(s)

4 - The email line will have 6 columns: Email Address, Attributes, Alerts, Plan Name, Usage, Relays

5 - Look at the last column titled "Relays" and see if it has anything it in;

in most cases it should say "0/250" but it also may have nothing in it

6 - Relays are the number of emails you are allowed to send out each day on that particular email account

7 - Regardless if you have "0/250" or nothing in the "Relay" column,

click on the name of the email, in the "Email Address" column, and a new window will open titled "Edit Account"

10 - Go down near the bottom, to the "SMTP relays per day" line

11 - Even if it shows 250, it still may not be showing up in the 6 column line, in the "Relay" column

12 - So... instead of the 250 number, use the disclosure triangle and choose 0, and then hit the black "Save" button

13 - Then go back again, and do the same thing, but this time choose 250, and hit "Save"

14 - Then see if the 0/250 shows up in the 6 column line, in the "Relay" column

15 - You may have to do this several times, but keep trying, until the "0/250" finally does show up in the "Relay" column

16 - When it does, open your Apple Mail program, and try to send yourself an email

Hopefully, your mail will now work. It did for me when I did all this. Good luck!

Below is a fix (at least for me) for sending email on my GoDaddy account:

With over 48,000 views to this page, obviously soooooo many people are having a problem with GoDaddy's outgoing server. And trust me, it's GoDaddy not Apple that is the problem. The GoDaddy outgoing server makes your "sent mail" work. If you're having "sent email problems" it's because the Godaddy outgoing server isn't linking up with your email in the Mail program.

I finally had a GoDaddy help person admit to me that they have been having outgoing server problems for years, especially with their "POP" email accounts. POP is oldest of the 3 ways to send mail (POP, IMAP, and Exchange). The rep told me that they (GoDaddy) will probably end offering POP accounts next year because it's such an "outdated" method of sending email. He suggested that I switch to an "Exchange" way of sending email (at an additional cost), which is the newest and most reliable. That was after he couldn't come up with any way of fixing my POP email. I told him no way, that I would play around until I fixed it myself.

And I finally did... after trying everything, and I mean everything (I'm a web designer). This is how I finally found a way for my POP email account to work and send email:

1 - Sign in to your GoDaddy account

2 - In the "Email" section, click the green rectangle "Launch" button

3 - A new page will open showing your email(s)

4 - The email line will have 6 columns: Email Address, Attributes, Alerts, Plan Name, Usage, Relays

5 - Look at the last column titled "Relays" and see if it has anything it in; in most cases it should say "0/250" but it also may have nothing in it

6 - Relays are the number of emails you are allowed to send out each day on that particular email account

7 - Regardless if you have "0/250" or nothing in the "Relay" column,

click on the name of the email, in the "Email Address" column, and a new window will open titled "Edit Account"

8 - Go down near the bottom, to the "SMTP relays per day" line

9 - Even if it shows 250, it still may not be showing up in the 6 column line, in the "Relay" column

10 - So... instead of the 250 number, using the triangle and choose 0, and then hit the black "Save" button

11 - Then see if the 0/250 shows up in the 6 column line, in the "Relay" column

12 - You may have to do this a few times, but keep trying, until the "0/250" finally does show up in the "Relay" column

13 - When it does, open your Apple Mail program, and try to send yourself an email

Hopefully, your mail will now work. It did for me when I did all this. Good luck!

Not sure how many people here are on POP. I believe most of the issues here and in other threads are with IMAP accounts. I know that any Godaddy accounts I have had random nonsense outages with have all been IMAP.

Thank you, Don King/Design+Codec!

I use POP still. I am old school with email. I like storing it on my computer, not in some cloud.

I have noticed constant and never-ending issues with Go Daddy since it started pushing its sole Microsoft Exchange email product.

It is as if they are souring the milk, so that we will all move to the new service.

My other issue is the amount of blacklisting that takes place against Go Daddy's servers. It is becoming a joke!

Thanks again for the great tips!

Hey LukeD,

Created this account just to thank you. Sweet solution. Problem solved. Happy Thanksgiving!

If anyone is still having issues, I found a different fix that worked for me. As a business owner it was detrimental for me to lose full access to my email.

I started having issues with outgoing emails in Apple Mail from my IMAP GoDaddy account after I reset my password. My iDevices and other computer worked fine except for my iMac, which is the newest of all my machines. Regardless, I tried every single solution presented in this thread and after talking on the phone with GoDaddy still couldn't get it to work.

Since the account worked fine on other devices I knew it most likely had something to do with my iMac keeping the old password stored or cached away somewhere I just couldn't figure out where, until I finally found it!

~Library/Caches/com.apple.mail

In order to get to the correct Library folder: hold down the alt/opt key and select the GO menu at the top of the status bar from the Finder app. A list of different locations will appear including the Library folder (it will be the only one without a shortcut next to it).

STEPS:

• Delete the GoDaddy account from Internet Accounts (make sure to select Remove All)
• Locate the Cached folder, after you find the com.apple.mail folder, delete everything inside the cache (all folders and files)
• Restart your machine
• Re-add your email account from within Apple Mail: Mail - Accounts... - Add Other Account
• Fill out your account info fully, I was successful at using port 465 with SSL

When I re-added my account to Apple Mail I was getting an error message stating that my password was incorrect, I right-clicked (ctrl+click) on the account name on the sidebar within the Apple Mail application* and noticed my email address was incomplete in the settings under USERNAME for some reason. After filling it out, my email was fully functional with the ability to send and receive messages from within Apple Mail. I was frustrated over several days trying to workaround it but was losing time having to send emails from other devices or having to login from a web browser. I hope this helps someone.

*if your sidebar isn't showing click the Mailboxes tab on the top left corner of the app, under the Get New Mail and Compose New Message icons

If you still have issues with outgoing mail click on the EDIT SMTP Settings button (it shows up next to the error message when trying to send a message) and make sure that under the ADVANCED tab, Authentication is set to PASSWORD and completely fill out the username and password for your IMAP email account. I left the Allow insecure authentication option OFF and also left the TLS Certificate under the Account Info tab (next to the advanced tab) set to NONE.

These types of resets have worked for me (my clients) in the past but I must stress that I have found, many times, the 'perfect' GoDaddy email setup suddenly stops working. A reboot, waiting 10 minutes or 30, doing nothing, and it works again.

All of this points to really shoddy implementation on GoDaddy's part, older, less stable servers for smaller clients, etc.

A few posts up, I gave my 13 step fix for my POP account. Here I just wanted to add an observation on a comment made by satishfromfl:

"All of this points to really shoddy implementation on GoDaddy's part, older, less stable servers for smaller clients, etc."

Before I ended up fixing my outgoing POP server problem myself, I spoke to a GoDaddy help person for a very long time. I mentioned some of that conversation in my 13 step "fix" post above. But here's something I didn't mention about that conversation and it relates to satishfromfl's post.

The GoDaddy help person was very open and candid about the whole GoDaddy outgoing server problem. Extremely so. And he said it applied to both POP or IMAP. He said that he's worked for GoDaddy for a very long time, and his feeling was that once GoDaddy initially set up everything the first time, they never went back in and bothered to revise/upgrade anything as far as the outgoing servers were concerned. In other words, and this comes from this extremely candid GoDaddy help guy, GoDaddy's customers are dealing with 20 year old plus setups that have never really been adjusted since they were first implemented all those years ago!!!

Now whether this is true or not, and whether this GoDaddy guy really knew what he was talking about (he sure seemed to!), I'm not sure. But from all the data, from all the complaints, and from all the different fixes people are working out... well, it sure does seem to me that maybe he was right: GoDaddy just set things up the first time and never really went back in later to look at anything again!!!

P.S.

Which brings me to this afterthought: why the heck are we all still using GoDaddy?!? It's something I've been asking myself for a while now. Change is always hard, and it's the reason most people avoid it. But maybe it's time for me to bite the bullet and make that change...