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Cannot send emails after iOS 7 update

I just updated my iPad 3rd gen and iPhone 5 to iOS 7. Ever since the update, I can receive emails to all my email accounts on both devices, but I can't send emails from either device. Is anyone else having this problem and/or know of a solution?

iPad (3rd gen) Wi-Fi, iOS 7

Posted on Sep 18, 2013 11:29 PM

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133 replies

Oct 22, 2013 2:26 PM in response to EG1983

FIXED FOR ME ! I had 4 centurylink mail accounts (@q.com) on new 5s (set up by restoring from my 4s which was working fine) and getting the same as everyone. Called Verizon, who called Apple and Centurylink. No help from any of those.

I set up a new account for one of my gmail accounts (never on my iphone before) and it had no problem.


FINALLY (READ TO THE END) after reading all of this thread, on one account, I turned off the SSL and verified the port as suggested earlier. When I did, and clicked done, it told me my password was wrong, so I typed it in, hit done, and it verified and all was good. Mail could be sent out on that account. Same steps and password warning on the next account. So I got curious and went to a third account and only erased the User Name and retyped it in and typed in the password and BINGO, it worked as well. I did not have to touch the SSL setting (which was on). So I got more curious and went back to the first account that I had gotten to work and turned SSL back on, hit done (dont forget that little step at the top of the screen) it verified and all was still working, it didnt matter whether SSL was on or not. So far it appears that you just need to go to settings, mail,contacts,calendars, select your account,Outgoing Mail Server, SMTP, then probably Primary Server, erase and re-enter the User Name and Password. You have to hit done, and while backing out there will be another place to hit Done. Missing both of those "Done's" might have been a stumbling block for some of you earlier. Maybe when the info got picked up during the IOS upgrade or whatever, a binary letter got swapped and still looked the same on screen, but was sending a wrong character to the server. Whether or not that is true, this worked on the rest of my accounts. hope it does on yours!

Oct 26, 2013 9:07 AM in response to pd7

All of a suuden I could not send email out from my Iphone 5S; comcast account. Comcast customer service failed miserably to address the issue , several attempts to change the ports did not work. This is what I did to fix the problem:


1. Change your comcast e-mail password (you have to do this)

2. incoming mail: use port 110 SSL unchecked

3. Outgoing SMTP; use port 587 SSL unchecked


It works, and you don't have to pay comcast $49.95 to get Xfinity support!!

Nov 4, 2013 10:35 AM in response to EG1983

Hi - thanks for tip re turning Primary Server off. I turned it off, activated the second one on the list (even though it was the same server details as the primary), entered my password only and lo and behold, I can now send emails from my iPad again. Just as an observation, my iPad (1 year old last week) upgraded to IOS 7 okay but the recent "bug fix" release 7.3 was what I reckon messed it up.

Cannot send emails after iOS 7 update

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