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Cannot send emails after iOS 7 update

I just updated my iPad 3rd gen and iPhone 5 to iOS 7. Ever since the update, I can receive emails to all my email accounts on both devices, but I can't send emails from either device. Is anyone else having this problem and/or know of a solution?

iPad (3rd gen) Wi-Fi, iOS 7

Posted on Sep 18, 2013 11:29 PM

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133 replies

Nov 6, 2013 12:22 PM in response to pd7

Dear Apple

You may have 1 million apps but email is almost universally accepted as the most useful one, and thus you should be providing much more guidance around the problem you created with ios7.

I suffer from this issue and by deleting my mail account, restarting the phone works, BUT it is a temporary fix only ie I have to perform this every few days which as u can tell from my tone is extremely frustrating! If any kind users can help that would great, whilst Apple (who are increasingly losing my loyalty) ponder, procrastinate, **** take, prior to properly providing support.

Nov 6, 2013 8:16 PM in response to UNHAPI

Just delete and put the same pasword again fixed it for me.

1 week and counting....

Go to settings > mail > select the account > again account > then delete pasword and put it back in again.

Fixed it for me.


I have Gmail, Icloud, Local account and Exchange account.


All working now...🙂

Nov 7, 2013 12:52 AM in response to pd7

We are having issue on our iphone&ipad and can't fix problem yet.


- Cant't send e-mail bigger than 10-15 kb (also attached mail) and there is no error message, mails are lost after press the send button.


We are having this issue on the 30 device.


We re-installed some devices to test but does not work.

Nov 7, 2013 4:02 AM in response to UNHAPI

We are using these 30 device in our company and all of the devices have same problem. We can receive mail and no problem. When we try to send mail if the mail size is bigger then 10-15 KB mail can't send and don't give any error message.

- We are having this problem since 20 October.


We tried to many things to solve the probelm but can't fix it.

Nov 9, 2013 10:18 AM in response to pd7

It seems that the problem is to do with either gMail Token or port 465 that isn't (always) working...

The way to solve the problem is the following.

1) Deactivate gMail's eMail in "Mail, Contacts, Calendars" ;

2) "Add Account" > "Other" > "Add Mail Account" using the following :

your@gmail.com Email for address and username ;

a) Receiving : Using IMAP the receiving server is "imap.gmail.com" SSL port 993 ;

b) Sending server is "smtp.gmail.com" SSL port 587 ;

Of course make sure that IMAP is enabled (from gMail webpage under top right gear "Settings" then "Forwarding and POP/IMAP". If you use 2 step verification be sure to generate a specific password for that device.


PS : you could setup the account using "Exchange" and "m.google.com" for server but this is very unofficial.


The real problem from Apple is that they lock changes to the "sending" server if configure using the "userfriendly" "Google" choice under "Add Account". I believe to avoid further problems they should allow user to change the default settings and for friendlyness add a "Reset to defaults" button while manually editing the Google account... This would always enable user to use their Internet provider or company specific mail server instead of Google as the Mail app isn't switching from the primary to any "other SMTP servers"...

Cannot send emails after iOS 7 update

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