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Contacts disappeared after iOS 7 update

After I updated my iPhone 4S to iOS 7, my contacts have been disappearing and then after about 10 minutes they will reappear. this has happened multiple times. has this happened to anyone else and how do I fix it?

iPhone 4S, iOS 6.1.3

Posted on Sep 19, 2013 8:26 PM

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Posted on Sep 19, 2013 10:33 PM

I just had this happen to me too! So scary, but I found the fix on a forum.


Just go into Settings > Mail, Contacts, Calendars > iCloud account and make sure the button for contacts is green!


Apparently this is happening to quite a few people and multiple times. So just keep checking the settings if it happens again. I guess for some reason iCloud keeps unsyncing the contacts :/


Hope this helps!

97 replies

Oct 25, 2013 10:53 AM in response to aquarius1111

i found mine after updating to ios7, my contacts just disappear, happen to me twice, then when i restore my backup from the computer, it always says"it cannot restore because a session cannot be started with the iphone" why is this problem not fixed, im having a hard time restoring all my contacts, i dont have the time to struggle every week for my lost contacts

Oct 26, 2013 2:03 PM in response to aquarius1111

Contact list gone and then returns after I phone a friend ? Why - I own a iphone as I hate thinks that dont work this is dissapointing stuff from Apple.


I've enjoyed using my 4s iphone mostly, up until last week, when like you all I uploaded the Lovely IOS7 .3 now, then it started last Sat, went to call a friend and NO contacts list in my phone, so being of sound mind did not panic, half knowning that its backed up on icloud, I looked about the software system as you do looking for a answer ?

but no setting to adjusts so rebooted and waited.


After rebooting NO contacts list, not so good now, as I'm wasting time in trying to contact my friend and thinking to myself, (just as well this is not a emergency).


I booted up my Laptop as I had a letter on there with his phone number on the header, no back up on my machine with phone.

I called my friends number on the phone key pad, once the call had finished, I went to enter his number into my contacts list and blow me down the list appeared again ?


This has happened twice since I upload the 7 and update 7.3 update.


I have no answer to how to fix this issue and would hope that Apple inc will soon advice us of what the problem could be ? and hopefully fix this bug, for the mean time I'm following what advice is being given out here.


Thankyou all who have posted your surgestions I feel closer to solving this now.

P.S going off the idea of buying 5s slightly now, where's the LOVE ? Where's the SURPORT on this please ?

Oct 27, 2013 7:49 AM in response to Waynestar

RE: iphone 4s...this morning all my contacts and favorites photos, etc were missing...thanks to this forum,

one user advised shutting off iphone and turning on...this solved my problem and all info

was restored...try this first before adjusting settings..it is much easier !

In addition...when the update to ios7 appeared, I looked at its contents and made the decision to NOT upgrade.

GOOD LUCK !

Oct 28, 2013 5:25 PM in response to Waynestar

I am having a similar problem. Shortly after the iOS 7 update my contacts disappeared. After sever trouble shooting efforts (logging on to icloud, deleting my mail and reinstalling it, closing contacts on iCloud and re enabling, turning off and on the phone) my contacts miraculously came back. I have no idea which effort restored my contacts. Tonight I received a call from "home" which popped up on the screen, while I missed the call because I was in the store, when I picked up the phone to call back, I watched the names turn into numbers and when I checked my contacts all of the sudden they were gone.


Now when I tried to delete and reactivate icloud my account couldn't be recognized. After about an hour of attempting to log in i finally got in. I've since turned off contacts, and turned them back on with no luck. I'm not sure what the **** happened. but its extremely frustrating as I can log into iCloud on my computer and SEE the **** contacts there!

Nov 7, 2013 5:06 PM in response to aquarius1111

Hey I literally just fixed this problem. Out of nowhere they deleted. Some saved. Idk if anybody knows or has the different options/types of contacts, for example Facebook contacts, gmail, iCloud etc. Those options weren't showing up when I opened the contacts ap.


Anyways the solution that worked for me was going to Mail, Contacts, Calendar settings. Then selected iCloud. From there you turn on and off the contacts app. It'll ask you (when you turn It off) if you wana delete the contacts from your phone you obviously wana say no keep contacts. And for some reason my contacts came back! I haven't tried turning it back on but I got my contacts back! Yay!

Contacts disappeared after iOS 7 update

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