iCloud for Windows Version 4.0 Photostream broken

Following the installation of iCloud for Windows Version 4.0 my photostream has stopped updating on my PC. All shared photostreams appear to be fine. My photostream is still working on myother apple devices and apple TV. I have turned my photo stream on and off, uninstalled and re-installed deleted all of the files in the C:/Users/Name/AppData/Roamin/Apple Computer/MediaStream and uninstalled and re-installed. All with no improvement.


Is this a bug in version 4.0?

iPhone 5s, Windows 8

Posted on Sep 27, 2014 1:23 PM

Reply
86 replies

Nov 3, 2014 10:12 AM in response to Neuzehie

Sorry to hear.


Did you confirm have pictures when go to icloud.com and click on the beta photo (Insures have pictures to sync)


Did uninstall and reinstall icloud version 4.0.3.56?


Did you install iTunes version 12.0.1.26? (not sure needed but I did this)


I installed windows version of safari but it still worked after an uninstall but maybe that uninstall left something critical behind???


after I delete the pictures in the my photo stream and restart icloud (it should be off when do delete) files start downloading and stay in sync no issue.


Good luck

Nov 3, 2014 10:22 AM in response to astone422

Yes. I have over 2700 photos dating back to 2007 and all are sucessfully syncing across all my devices (apple). My one and only PC refuses to sync since installing 4.0.3.56 and I can down rev to 3.1 and syncing works perfectly when I do so. As soon as I uninstall 3.1.x and install the version 4 tool, it all comes to a stop. Except I should point out that the iCloud Drive folder works! Just nothing on the photo side...

Nov 3, 2014 3:10 PM in response to scuba-fan

Getting similar issues and not happy!

  • iPhone 4S with 8.1 installed. iCloud Photo Library turned on, Upload to Photo Stream on & iCloud Photo Sharing on.
  • iPad 4 with 8.1 installed. Same settings as above.
  • Windows 7 Pro laptop with iTunes 12, latest iCloud installed


Photos are showing fine across phone and pad, no issues there thankfully but can't get anything uploading to my laptop anymore.

It worked perfectly fine until around about upgrading to 8.1 on the phone and pad. Now iCloud app on the laptop is going crazy, photos is selected sometimes, not selected other times and grayed out sometimes also. Uninstalled and re-installed to see if that helps but it hasn't. I can open iCloud, close it and it won't open again, restart required to re-open.

Got photo stream photos in C:\Users\My Name\Pictures\iCloud Photos\My Photo Stream but nothing new from either phone or pad in a few days and only sporadic photos updated in the last few weeks, no sense to it. Got the iCloud Photos system folder icon in My Computer also, when I go in now it says 'iCloud Photos is not enable', earlier it did have 5 recent photos in it from my phone.


Any ideas at all?


Close to dumping iCloud photos all together and returning to Dropbox, a very frustrated apple consumer!

Nov 3, 2014 3:35 PM in response to astone422

First of all, thx for helping finding solutions...we're not getting them from the officials...

Yes, I confirm having pictures visible when visiting icloud.com

I did uninstall and reinstall icloud...multiple times allready, together with clearing the photostream.

I have latest iTunes version and browsers.

The issue of syncing remains. As stated in previous posts (iCloud for Windows Version 4.0 Photostream broken) the issue I have is mostly uploading images.


Downgrading is something I can always try...but that is something I refuse doing...it ain't a "solution". Keeping up with latest versions is the way to go... . If they release a tool for Windows, I expect it to at least work with the latest version.

Nov 3, 2014 5:26 PM in response to Neuzehie

Yes do not downgrade anything. My only use case is having pictures taken on my phone automatically download to my laptop with my fixes. I also can not upload but not sure that is even supported. When I go to the apple site, Icloud drive you can upload and download but for icloud Photo Sharing the Apple site at iCloud for Windows says:


"iCloud Photo Sharing lets you share photos and videos with just the people you choose, and invite friends to add their own photos, videos and comments. My Photo Stream automatically downloads the most recent photos from your iPhone, iPad or iPod Touch to your PC." It says nothing about auto upload from PC. I use this for backup purposes.


If setup was done correctly, when you start Icloud with my corrections, it should start with just the photo box checked. If all are checked then something was not done correctly and you have to fix it by signing out of icloud for windows, delete pictures in My Photo Steam, and then restart Icloud. After that never signout of Icloud again.

Nov 4, 2014 7:59 AM in response to Ramaseez

I, too, haven't been able to get iCloud photos working with Windows 7. Most of the time I get the "iCloud photos not enabled" when viewing the iCloud photos folder. After trying various "fixes," sometimes nothing happens, sometimes the My Photo Stream and Activity folders display but are empty and never populate. Twice, all my folders an photos actually appeared, only to disappear when I checked later in the day, the "iCloud photos not enabled" message appearing once again. I wonder if it has anything to do with firewalls, etc. The machine I am having problems with is my work computer, which is behind a firewall with all sorts of security. My home PC with Windows 7 syncs just fine, as do all my Apple devices.

Nov 4, 2014 8:18 AM in response to michaelfromelmhurst

Not a firewall issue. I haven't had time to call Apple yet. Frankly, that is the only way we're going to get an answer here since they don't monitor these boards at all. The issue is really just a client version they've pushed to us (beta software) as typical with most Apple software product... They've always had beautiful hardware and crap software. Nothing has changed. They'll get it fixed eventually, but I'm so close to going back a version because I already know it works. I'm having a hard time locating the older 3.1.x icloud control panel though. I can't find the download anymore!

Nov 8, 2014 6:09 PM in response to Ramaseez

None of the methods works for me... I even formatted my entire hard drive and reinstalled my Windows 7... It worked the night when I installed the iCloud and iTunes and synchronized about 80 photos. But the next day, it stopped working... What's even odd is every time I log-out and log-in (or uninstall and reinstall) from the iCloud control panel, it will randomly synchronize ONLY 5 photos! Not 4, not 6, but EXACTLY 5 photos!!! It does that every single time. So frustrated...


BTW, iCloud 3 never worked for me... I was using iCloud 2.x for a long time with no problem until the version 4 came out.


FRUSTRATION is the only word I can think of right now...

Nov 11, 2014 10:45 AM in response to Ramaseez

On my Windows 7 64, I've had this issue since upgrading to iCloud 4. Sometimes I would open iCloud Photos on my Windows laptop and it would indicate not signed in.


After reading this blog, I tried all of the suggestions. I clicked the Add Photo link in the empty photos folder, and I could see that all of my old Photo Stream photos, sitting in the folder. I actually had two folders and I looked in both and saw all of my old synced photos. I didn't add any of them.


So I had an idea based on a few of the posts - I tried it and I just got iCloud 4 to work. Here's what I did...pretty simple - don't know why I didn't try this sooner.


- signed out of and uninstalled iCloud

- moved the user/My Pictures/iCloud Photos folder to my desktop

- moved the user/My Pictures/Photo Stream folder to my desktop

- there were two folders, as you can see above - not sure if it was because of the uninstall (there was a message that the photos were saved somewhere, and I just clicked OK knowing that they were on the laptop).

- reinstalled a fresh copy of iCloud 4

- rebooted

IMMEDIATELY after reinstalling iCloud 4 once I moved the folders, it began updating with the current photos from my iPad/iPhone.

Hope this works for you!

Dec 2, 2014 10:24 AM in response to rpbrannan

This has been an incredibly time consuming and frustrating process! I have tried all of the steps/suggestions/recommendations/etc... listed in this thread and other similar threads all to no avail. I finally took the leap and downgraded to iCloud 3.1 and bingo. That worked. Lame that downgrading was the only thing that worked for my PC since this works as it should on all my other devices (including a MacBook pro).

Dec 2, 2014 11:04 AM in response to Cholda3

I have been on the phone with tech support which pushed me up to a supervisor and I am now communicating indirectly with the engineering department. So far what has worked (problem not fixed) was create a new Apple ID and take new photos and the "Photo Stream" folder started to populate. A second course of action was to create a new user on the computer, install the iCloud plugin and that also partially worked. I am still waiting on further guidance and will pass on what I can.

Dec 9, 2014 2:05 AM in response to Ramaseez

Getting the same error message too on my Win7 64 bit machine.


I was so excited to see an iCloud 4.0 panel released, because my Photo Stream is one of those that hasn't worked properly since iCloud 3.0 was released. Downloaded the new panel and when tried to click the photo stream box - error message.


Deleted and tried reinstalling - same error message.


Boo.

Dec 10, 2014 6:10 AM in response to Ramaseez

Anyone tried the 4.0.2 version that was just released a few days ago? (build # 4.0.6.28). Wondering if they finally fixed it so it actually works. I had successfully used 4.0 for a short time then it stopped and never could get it to work again for the photostreams main folder. The shared streams worked fine. Had to go back to 3.1 which seems to work fine across the board. Anyway just wondering if the latest version 4 now works for anyone.

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iCloud for Windows Version 4.0 Photostream broken

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