You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cold restarts after 10.10.3 update.

Cold restarts after 10.10.3 update.


Hi,


Ever since the 10.10.3 update I am experiencing two problems on my mac mini. I am not entirely sure that they are related to the update but since I haven’t changed anything (hardware or software) on my mac, I can only assume that the update probably triggered the issues.


The first problem is that every now and then I get a bunch of pixels flickering on some random position of my screen. Another user reported the exact same error and posted a video here: https://www.facebook.com/georgetasioulis/videos/10203713632115564/ Once I drag a window over these pixels, the problem is gone.


The second and more major problem is that I get random cold restarts. It could be 5 minutes since I booted my mac or even a day after. There is no specific app that I’m running when the mac restarts. In other words I can’t seem to find a pattern on when this happens.


After reading many forum posts I ended up doing a clean installation of Yosemite and started installing everything from scratch. After a while the same thing happened. I noticed that some “power users” can make sense of the kernel panic logs so here is my latest one:


Anonymous UUID: DFD8BE96-203B-C244-A890-73E40E563534


Sat Apr 18 09:26:15 2015


*** Panic Report ***

panic(cpu 2 caller 0xffffff8030417cc2): Kernel trap at 0xffffff803053ea88, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000004b77e1e, CR3: 0x0000000023f5e036, CR4: 0x00000000001626e0

RAX: 0xffffff805c11e020, RBX: 0xffffff804fd3ac00, RCX: 0xff0e1b2aff0e1a2a, RDX: 0xffffff804fd3ac50

RSP: 0xffffff822e4f3d30, RBP: 0xffffff822e4f3dd0, RSI: 0x0000000000000025, RDI: 0xffffff804fd3ac18

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000012

R12: 0xffffff805c11e000, R13: 0x0000000000000000, R14: 0xffffff804fd3ac18, R15: 0xffffff804fd3ac50

RFL: 0x0000000000010282, RIP: 0xffffff803053ea88, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000004b77e1e, Error code: 0x0000000000000000, Fault CPU: 0x2


mp = 0xffffff804fd3ac00, phys = 0x31183c00, prev (0x7: 0x30113000-0x30200000)

vp = 0xffffff804fd3ac00, phys = 0x709000, prev (0: 0xa0000-0xc0000)

0xffffff804fd39000: YwAAAGcAAABtAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LSgoMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbYjEe0+A////AAACAP8PAAAAAAA h/////z8AAAAAhOJQ4IHtUVi9mzYAjtNPAKLTT4D////QoSCysACmMLCE7VHAg+1RUJjTTwgAUAQAAAg AAAQAAAACAAABAAAsFAAAAGF1dG9mcwAAL25ldG1hcCAtaG9zwMwAAOAODu7g7t7uDgUODWWAACAgBLA 5gDsgAAH8/zeAgw8GdAMAAAAA

0xffffff804fd3a000: fwAAAIgAAACTAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoMqK0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLQAKwAgAAAAhExYNqtIqH4qPGr9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAj/fE+A////AAACAP8PAAAAAAAh/////z8AAAAAM3p QwIPtUYDLmjYAmNNPAKzTT2AtpjBQAKYwcNjeT/CAW2Og195PUKLTT4D///9gotNPgP///wAQEAQAEBA AqCFET2RldmYvZGV2AAACAP8PAAAAJGWK/////6AjAAApJAAAAAAAIT8AAAAAc9dP3GSWHQCi00+A/// /4HuvMF6YAQCYl/5VAAAAAkgCpzCQ/6UwgBfdYyAPElwA4BFcMN7eTwDQgAQAAN2AEAAAAAAQAAAAABA AqBR7A/UV4QL1G+ACs/iaAAIAAAERAAAAaGZzAMwAAAwODu7u4O7uDgAAMAABzswA4ODg4Oju4ODuLu7 eBwAAACAACAIBbA44DghQE/8DDiBs2TkBc4AAICAEICibAw44DgjwP4CDYQovAAAA

0xffffff804fd3b000: WQAAAF0AAABjAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHwoHLQAGQAoxAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazBzMggY30+A////AAAAAgABAAAAAEA AAwAAANNuCwAAAAAhAN/eTwEAAABAc9dPQLbTTwAQAAAAAAIA/w8AAAAAACH/////wGyqTwIAAAAAAAA AAOUO7u4DzgMADOwAAIIQAIiO/T+AC/A/gEMJJgCBACAgBAA4

Backtrace (CPU 2), Frame : Return Address

0xffffff820ef35e10 : 0xffffff803032bda1

0xffffff820ef35e90 : 0xffffff8030417cc2

0xffffff820ef36050 : 0xffffff8030434b73

0xffffff820ef36070 : 0xffffff803053ea88

0xffffff822e4f3dd0 : 0xffffff80307552f7

0xffffff822e4f3eb0 : 0xffffff803055879b

0xffffff822e4f3ed0 : 0xffffff8030542e24

0xffffff822e4f3f40 : 0xffffff803054d027

0xffffff822e4f3f50 : 0xffffff803084ba86

0xffffff822e4f3fb0 : 0xffffff8030435376


BSD process name corresponding to current thread: sync


Mac OS version:

14D136


Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000030000000

Kernel text base: 0xffffff8030200000

__HIB text base: 0xffffff8030100000

System model name: Macmini6,2 (Mac-F65AE981FFA204ED)


System uptime in nanoseconds: 648750639627

last loaded kext at 243977764692: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb112b000, size 69632)

loaded kexts:

com.Logitech.Unifying.HID Driver 1.3.1

com.Logitech.Control Center.HID Driver 3.9.1

at.obdev.nke.LittleSnitch 4240

com.apple.filesystems.msdosfs 1.10

com.apple.iokit.IOBluetoothUSBDFU 4.3.4f4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleUSBCDC 4.3.3b1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleHDA 272.18

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMuxControl 3.10.22

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBDisplays 372.1

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOUSBHIDDriverPM 710.4.7

com.apple.driver.AppleUSBAudio 295.23

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0


I would really appreciate if someone could point me to the right direction in order to figure out what to do next. My spec is a mac mini (late 2012) 2.3GHz i7 with 16GB RAM from Crucial and a Corsair SSD Force 3 240GB. It is connected to an Apple Thunderbolt display with only one peripheral: a Logitech Anywhere MX mouse.


One last thing… the above kernel crash log is kinda rare. Most of them have this:


Kernel Extensions in backtrace:

com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000->0xffffff7f82ed3fff

com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000->0xffffff7f82552fff

com.apple.driver.AppleACPIPlatform(3.1)[97299A71-6EDD-3AD9-AE1D-2F7B61E8AA72]@0 xffffff7f8458b000->0xffffff7f845e9fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000


Not sure if this helps but “com.apple.iokit.IOACPIFamily” is mentioned most of the times.

Mac mini, OS X Yosemite (10.10.3), Late 2012, 2.3 GHz i7

Posted on Apr 18, 2015 12:00 AM

Reply
488 replies

Aug 6, 2015 7:05 AM in response to Panagiotis Tsamoudakis

A little update. I filed a bug report at https://bugreport.apple.com/ and was surprised to find that it is treated very carefully by Apple. After sending in a panic report they now ask for a core dump. This implies that I activate a second Mac as a core dump server and have it running while the kernel panic appears. Seems like a job for my old MacBook... I will keep you updated.

Aug 12, 2015 9:22 AM in response to Panagiotis Tsamoudakis

I was getting random spontaneous reboots CONSTANTLY, ever since about 10.10.3 or thereabouts .

Very seldom was there a kernel panic, and like many - couldn't find any obvious log traces (Apple logs are full of various failures, hard to tell if they correlate to crashing or not!)


I did notice the symptom is similar to that cited in some semi-secret Apple video card recalls. Arm-wrestled support into having this done for me, and since the GPU replacement, I have not yet had a single spontaneous reboot. (My iMac was covered in the serial number range of some with known bad GPUS)


The (suspected bad) GPU did not fail the GPU warranty replacement tests, ( Passed MRI, VST, ASD, OS & EFI) actually none of the hardware ever failed an Apple Diagnostic test ( and it was tested multiple times). But they went ahead and changed the GPU anyway, and I haven't had a spontaneous reboot since!


COINCIDENCE???!?!? I dunno! but you might want to look into it. I strongly suspect that they 'tweaked' (probably by accident!!!) some obscure video code in Yosemite that now 'actively disturbs' hitherto latent 'Bad Video Chips'.


--------------------------


Incidentally - spontaneous reboots were not the only problem I was having "ONLY since Yosemite". I was also getting all-too-frequent beach balling, and Finder crashes, leading to totally unresponsive system. And guess what, I still get those issues now. 😟


( Pondering if its worth trying a FOURTH CONSECUTIVE 'WIPE THE DRIVE AND CLEAN INSTALL THE CURSED YOSEMITE"...) 😟

Aug 13, 2015 11:26 PM in response to rotechflightsafety

rotechflightsafety wrote:


Hey Moderators... top link of this thread "Branched to a new discussion" ( https://discussions.apple.com/thread/7134303 ) is DEAD...

That's because it isn't meant for you. I'm not sure what it is. It may just be a artifact of the Jive forums that is not used by ASC. Apple doesn't write the hosting software. It is created for Apple by the folks who make Jive forum software.


The the moderators may have a better answer, but I haven't ever seen them respond directly.

Aug 14, 2015 2:39 AM in response to MrCamaleo

10.10.4 crashed my MBA every couple of days so bad, I had to do a safe start to get it working again. Got the flickering of coloured pixel strings as well. Didn't even try the new beta.


I have the opportunity to test a new MBA 2015 right now. It is on 10.10.5 and only a few days old. Guess what? I use the same hardware setup and the new MBA boots to the right display after initial setup.

No crashes so far. No flickering. No hangs.


Due to the fact that a lot of users with the HD4000 are observing similar issues I'd like to think it has something to do with the drivers or a bad chip. Or maybe even both. Additionally my MBA 2012 had a couple of other problems. Yosemite finally killed it.

Aug 14, 2015 11:29 AM in response to SnakeMac

I have an appointment at the genius bar this afternoon. Now I'm not sure this is worth doing.


I have all the above described symptoms, a late 2012 Mini with 16 GB RAM. Flickering and almost daily random kernel panics. Just updated to 10.10.5, and I suspect it made the problem worse. Had three crashes just this morning. Just like the BAD OLD DAYS of OS9.


At my wits end.

Aug 14, 2015 1:05 PM in response to roadsider

roadsider wrote:


I have an appointment at the genius bar this afternoon. Now I'm not sure this is worth doing.


I have all the above described symptoms, a late 2012 Mini with 16 GB RAM. Flickering and almost daily random kernel panics. Just updated to 10.10.5, and I suspect it made the problem worse. Had three crashes just this morning. Just like the BAD OLD DAYS of OS9.


At my wits end.

Let us know if there are any updates after the appointment at the genius bar...!

Aug 15, 2015 1:12 AM in response to alfa78

My Late 2012 Mac Mini is also having increasingly frequent kernel panics, with report call stacks relating to the graphics card. This hasn't happened (until the recent past) since I bought the machine.


What's the best way of bringing this to the attention of Apple? I am a paid-up apple developer, so I could file a bug report, but I've never done that for Apple so I'm not sure if I'd be raising it the correct way.

Aug 16, 2015 10:38 AM in response to Panagiotis Tsamoudakis

Hello, everyone

I had 10.10.2 working perfectly 1 month ago. Then I installed a SSD in the place of my superdrive and the blinking bar+greyscreen started to happen. At first I though it was a bad installation of SSD or something, but with this thread I just found out its because of 10.10.4! Because when i formatted my Mac, i installed the latest version of Yosemite.

My Mac: Macbook 13" Mid 2012, Intel HD4000

My symptoms:

- Everyday -> blinking random small bars (they disappear but changing desktop or something)

- Once a week -> random screen freeze with gliches (the screen is not completed freeze, it jumps in a infinite loop)

- Once a week -> random grey screen

- Once in 2 weeks -> random cold restart

Every time this happens, I send the report to Apple. I didn't knew about this Mac problems, I hope they fix it, its a shame! It's only on Mid 2012 models so for I've seen.

Aug 18, 2015 2:44 PM in response to Panagiotis Tsamoudakis

Update - been 2 weeks since the GPU replacement ( as you may recall, my mid-2011 iMac passed ALL the hardware tests, but as it was in the suspect serial number range, they went ahead and replaced it s video card under the iMac video card warranty recall program anyway) - and NOT A SINGLE SPONTANEOUS REBOOT, NOR "KILLEr bEACHBALL withScreen pixellation ARTifacts" SINCE.


And I can confirm that the machine was rock-solid under Mavericks ( and before!) so it must have been some tiny change in 10.10.3&10.10.4 that "snarked out" my decrepit bad video card. Maybe in 10.10.3 they changed some driver code to use a different ( bad, but previously un-used) register???


Who knows? All I know is that changing out the card made that "several times daily spontaneous rebooting" problem go away.


I did still have frequent random killer beachball (without pixellation) issues after the GPU card replacement - but that has apparently been miraculously solved by COMPLETELY DISABLING ALL iCloud Services. It's been a week since I have disabled all iCloud services, and not a single beachball has reared its ugly head since :-)


At this point I am completely reluctant to EVER do another OS X update. TWO MONTHS, this workstation has been disabled. FIVE TIMES it got wiped clean and OS X re-installed. THREE(Two Hours by Highway) trips to the Apple Store.


On the bright side, thanks to my hunch "maybe its a bad video card" ( THANKS ENTIRELY TO READING THIS THREAD!) and also thanks to my hunch about disabling iCloud - at least it's not a five-thousand dollar paperweight any more ( for the time being...)

Cold restarts after 10.10.3 update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.