Popup of Skype does not stop popping up!

Check for malware ...

Download and run the AdMedic adware / malware removal tool here > AdwareMedic

Easy and only takes a minute or two.

If you would rather not download the utility, you can remove the malware manually.

Instructions here > Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

Helpful Links Regarding Malware Problems

If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.

Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

Fix Some Browser Pop-ups That Take Over Safari.

Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

Quit Safari

Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

Relaunch Safari

If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

Quit Skype, if it's running. Does the page stop opening?

I am having the same issue!

I have never used skype before nor do i think I have it installed on my computer.

Ive never even been on the skype web page. It just keeps popping up every 10 seconds or so,

Please help

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

1 Start time: 10:45:02 06/30/15

2

3 Revision: 1325

4

5 Model Identifier: MacBookAir6,1

6 Memory: 4 GB

7 System Version: OS X 10.9.5 (13F1077)

8 Kernel Version: Darwin 13.4.0

9 Time since boot: 14 minutes

10

11 Font issues: 21

12

13 DNS: 130.113.128.1

14

15 TCP/IP

16

17 Subnet mask: 255.255.252.0

18

19 System caches/logs

20

21 2.2 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

22

23 Diagnostic reports

24

25 2015-06-07 Kernel panic

26 2015-06-17 Kernel panic

27

28 Kernel log

29

30 Jun 30 07:18:13 SIOCPROTODETACH_IN6: utun0 error=6

31 Jun 30 07:19:53 firefox (map: 0xffffff8011eda4b0) triggered DYLD shared region unnest for map: 0xffffff8011eda4b0, region 0x7fff91800000->0x7fff91a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

32 Jun 30 08:21:53 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)

33 Jun 30 08:21:53 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0

34 Jun 30 08:21:53 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)

35 Jun 30 08:21:53 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)

36 Jun 30 08:21:53 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)

37 Jun 30 08:22:04 SIOCPROTODETACH_IN6: utun0 error=6

38 Jun 30 08:24:33 firefox (map: 0xffffff8020713000) triggered DYLD shared region unnest for map: 0xffffff8020713000, region 0x7fff87e00000->0x7fff88000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

39 Jun 30 09:20:11 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)

40 Jun 30 09:20:11 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0

41 Jun 30 09:20:11 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)

42 Jun 30 09:20:11 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)

43 Jun 30 09:20:11 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)

44 Jun 30 09:26:16 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)

45 Jun 30 09:26:16 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0

46 Jun 30 09:26:16 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)

47 Jun 30 09:26:16 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)

48 Jun 30 09:26:16 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)

49 Jun 30 10:31:31 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)

50 Jun 30 10:31:31 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0

51 Jun 30 10:31:31 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)

52 Jun 30 10:31:31 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)

53 Jun 30 10:31:31 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)

54 Jun 30 10:45:06 SMC::smcReadKeyAction ERROR MACR kSMCKeyNotReadable(0x85) fKeyHashTable=0x0xffffff807974b000

55

56 System log

57

58 Jun 30 09:26:19 loginwindow: Login Window Started Security Agent

59 Jun 30 09:26:20 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

60 Jun 30 09:26:37 airportd: _doAutoJoin: Already associated to “MacSecure”. Bailing on auto-join.

61 Jun 30 09:26:43 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

62 Jun 30 09:30:28 launchservicesd: Application App:"Safari" asn:0x0-1e01e pid:267 refs=7 @ 0x7f82eb414780 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x29029 pid=300 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

63 Jun 30 09:35:29 launchservicesd: Application App:"Safari" asn:0x0-45045 pid:374 refs=7 @ 0x7f82eb6066e0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x1001 pid=65 "loginwindow"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

64 Jun 30 09:35:29 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

65 Jun 30 09:40:08 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing

66 Jun 30 09:54:04 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing

67 Jun 30 09:54:12 iTunes: ApplePushService: APSConnection being used without a delegate queue

68 Jun 30 09:58:47 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

69 Jun 30 10:31:32 mDNSResponder: mDNSResponder mDNSResponder-522.92.1 (Jul 27 2014 17:31:49) starting OSXVers 13

70 Jun 30 10:31:33 mDNSResponder: D2DInitialize succeeded

71 Jun 30 10:31:33 mDNSResponder: 4: Listening for incoming Unix Domain Socket client requests

72 Jun 30 10:31:33 airportd: airportdProcessDLILEvent: en0 attached (up)

73 Jun 30 10:31:33 loginwindow: Login Window Started Security Agent

74 Jun 30 10:31:34 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

75 Jun 30 10:31:42 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

76 Jun 30 10:31:51 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

77 Jun 30 10:34:11 mDNSResponder: 16: Could not write data to clientPID[229](MailTab Pro for) because of error - aborting connection

78 Jun 30 10:34:11 mDNSResponder: 16: DNSServiceGetAddrInfo v4v6 bn1msgr1011124.gateway.messenger.live.com. PID[229](MailTab Pro for)

79 Jun 30 10:37:08 mDNSResponder: 21: Could not write data to clientPID[229](MailTab Pro for) because of error - aborting connection

80 Jun 30 10:37:08 mDNSResponder: 21: DNSServiceGetAddrInfo v4v6 pipe.prd.skypedata.akadns.net. PID[229](MailTab Pro for)

81 Jun 30 10:38:09 launchservicesd: Application App:"Safari" asn:0x0-1d01d pid:260 refs=7 @ 0x7fc89270b710 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x1001 pid=65 "loginwindow"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

82 Jun 30 10:38:25 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

83

84 launchd log

85

86 Jun 30 09:19:23 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process

87 Jun 30 09:19:23 com.apple.WebKit.Networking.UUID: Exited with code: 1

88 Jun 30 09:19:23 com.apple.iTunesHelper.9888: Exited with code: 1

89 Jun 30 09:24:35 com.apple.WebKit.WebContent.UUID: Exited with code: 1

90 Jun 30 09:26:07 com.apple.WebKit.Networking.UUID: Exited with code: 1

91 Jun 30 09:26:08 com.apple.iTunesHelper.9888: Exited with code: 1

92 Jun 30 09:32:42 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

93 Jun 30 09:32:42 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process

94 Jun 30 09:32:42 com.apple.qtkitserver: Could not terminate job: 3: No such process

95 Jun 30 09:32:42 com.apple.qtkitserver: Could not terminate job: 3: No such process

96 Jun 30 09:32:42 com.apple.WebKit.Networking.UUID: Exited with code: 1

97 Jun 30 09:32:42 com.apple.WebKit.Databases.UUID: Exited with code: 1

98 Jun 30 09:32:57 com.apple.qtkitserver: Could not terminate job: 3: No such process

99 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

100 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

101 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

102 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

103 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

104 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

105 Jun 30 09:38:04 com.apple.WebKit.Networking.UUID: Exited with code: 1

106 Jun 30 09:47:51 com.apple.WebKit.WebContent.UUID: Exited with code: 1

107 Jun 30 10:02:15 com.apple.WebKit.WebContent.UUID: Exited with code: 1

108 Jun 30 10:02:23 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process

109 Jun 30 10:02:23 com.apple.WebKit.Networking.UUID: Exited with code: 1

110 Jun 30 10:02:23 com.apple.iTunesHelper.9888: Exited with code: 1

111

112 Agent services loaded

113

114 com.cisco.anyconnect.gui

115 com.fiplab.MailTabOutlookHelper

116 com.fiplab.MailTabProOutlookHelper

117 com.google.keystone.user.agent

118

119 User login items

120

121 iTunesHelper

122 -/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

123 Android File Transfer Agent

124 -/Users/USER/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

125

126 Restricted files: 45

127

128 Lockfiles: 7

129

130 Contents of /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

131 -mod date: Jan 13 12:14:36 2012

132 -size (B): 635

133 -checksum: 1087717482

134

135 <?xml version="1.0" encoding="UTF-8"?>

136 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

137 <plist version="1.0">

138 <dict>

139 <key>KeepAlive</key>

140 <dict>

141 <key>PathState</key>

142 <dict>

143 <key>/opt/cisco/anyconnect/gui_keepalive</key>

144 <true/>

145 </dict>

146 </dict>

147 <key>Label</key>

148 <string>com.cisco.anyconnect.gui</string>

149 <key>LimitLoadToSessionType</key>

150 <string>Aqua</string>

151 <key>ProgramArguments</key>

152 <array>

153 <string>open</string>

154 <string>--wait-apps</string>

155 <string>/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app</string>

156 </array>

157 </dict>

158 </plist>

159

160 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

161 -mod date: Jun 18 22:53:35 2015

162 -size (B): 802

163 -checksum: 4133387795

164

165 <?xml version="1.0" encoding="UTF-8"?>

166 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

167 <plist version="1.0">

168 <dict>

169 <key>Label</key>

170 <string>com.google.keystone.user.agent</string>

171 <key>LimitLoadToSessionType</key>

172 <string>Aqua</string>

173 <key>ProgramArguments</key>

174 <array>

175 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

176 <string>-runMode</string>

177 <string>ifneeded</string>

178 </array>

179 <key>RunAtLoad</key>

180 <true/>

181 <key>StartInterval</key>

182 <integer>3523</integer>

183 <key>StandardErrorPath</key>

184 <string>/dev/null</string>

185 <key>StandardOutPath</key>

186 <string>/dev/null</string>

187 </dict>

188 </plist>

189

190 Extensions

191

192 /System/Library/Extensions/acsock.kext

193 -com.cisco.kext.acsock

194

195 Applications

196

197 /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

198 -com.cisco.vpn

199 /Applications/Cisco/Uninstall AnyConnect.app

200 -com.cisco.uninstaller

201 /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

202 -com.microsoft.ASApplication

203 /Applications/Microsoft Office 2011/Office/Equation Editor.app

204 -com.microsoft.EquationEditor

205 /Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

206 -com.microsoft.office.setupassistant

207 /Applications/Microsoft Office 2011/Office/Microsoft Query.app

208 -com.microsoft.Query

209 /Library/Printers/hp/Fax/fax.backend

210 -com.hp.fax

211 /Library/Printers/hp/Fax/rastertofax.filter

212 -com.hp.rastertofax

213 /Library/Printers/hp/cups/filters/commandtohp.filter

214 -com.hp.print.cups.filter.commandtohp

215 /Library/Printers/hp/cups/filters/pdftopdf.filter

216 -com.hp.print.cups.filter.pdftopdf

217 /Library/Printers/hp/cups/tools/autosetup.tool

218 -com.hp.print.autosetup

219 /opt/cisco/anyconnect/bin/vpndownloader.app

220 -com.yourcompany.vpndownloader

221

222 PrefPane

223

224 /Library/PreferencePanes/Flash Player.prefPane

225 -com.adobe.flashplayerpreferences

226

227 Bundles

228

229 /Library/Internet Plug-Ins/Flash Player.plugin

230 -com.macromedia.Flash Player.plugin

231 /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

232 -com.microsoft.sharepoint.browserplugin

233

234 Bundles (new)

235

236 /Applications/AdwareMedic.app

237 -com.thesafemac.adwaremedic

238 /Applications/Google Chrome.app

239 -com.google.Chrome

240 /Applications/Utilities/Adobe Flash Player Install Manager.app

241 -com.adobe.flashplayer.installmanager

242 /Library/Internet Plug-Ins/Flash Player.plugin

243 -com.macromedia.Flash Player.plugin

244 /Library/PreferencePanes/Flash Player.prefPane

245 -com.adobe.flashplayerpreferences

246

247 Library paths

248

249 /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

250 /Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

251 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

252 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

253 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

254 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

255 /Users/USER/Library/Application Support/Firefox/Profiles/cvx9ztck.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib

256 /Users/USER/Library/Application Support/Firefox/Profiles/cvx9ztck.default/gmp-gmpopenh264/1.4/libgmpopenh264.dy lib

257 /opt/cisco/anyconnect/bin/plugins/libvpnipsec.dylib

258 /opt/cisco/anyconnect/lib/libac_sock_fltr_api.dylib

259 /opt/cisco/anyconnect/lib/libcrypto.dylib

260 /opt/cisco/anyconnect/lib/libcurl.3.0.0.dylib

261 /opt/cisco/anyconnect/lib/libssl.dylib

262 /opt/cisco/anyconnect/lib/libvpnagentutilities.dylib

263 /opt/cisco/anyconnect/lib/libvpnapi.dylib

264 /opt/cisco/anyconnect/lib/libvpncommon.dylib

265 /opt/cisco/anyconnect/lib/libvpncommoncrypt.dylib

266

267 Installations

268

269 Adobe Flash Player: 2015-06-23, 11:05 PM

270 Adobe Flash Player: 2015-06-02, 9:29 PM

271 Adobe Flash Player: 2015-04-14, 10:18 PM

272 Adobe Flash Player: 2015-03-15, 11:19 PM

273 Office 2011 14.4.8 Update: 2015-02-17, 11:52 PM

274

275 Elapsed time (sec): 210

I hope I did this right.

Please help. Thank you so so so much.

Please let me know if you need anymore info or if I didnt complete the process correctly. I think I followed the steps exactly.

Im not sure how to read the report.

I appreciate any help you can offer.

Please remove "MailTab Pro" and see what happens.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Hello Linc!!

I have uninstalled it!

So far so good! (Fingers crossed).. but it seems like the issue is resolved!!

Does it look like i need to uninstall anything else.

Also, can you recommend any mail app that I can use. Im terrified to install anything else now.

Thanks!!!

Your help has been so valuable and I appreciate it so much.

You already have a mail app: Mail. Just don't modify it with third-party software.

You're the best!!!