1 Start time: 10:45:02 06/30/15
2
3 Revision: 1325
4
5 Model Identifier: MacBookAir6,1
6 Memory: 4 GB
7 System Version: OS X 10.9.5 (13F1077)
8 Kernel Version: Darwin 13.4.0
9 Time since boot: 14 minutes
10
11 Font issues: 21
12
13 DNS: 130.113.128.1
14
15 TCP/IP
16
17 Subnet mask: 255.255.252.0
18
19 System caches/logs
20
21 2.2 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data
22
23 Diagnostic reports
24
25 2015-06-07 Kernel panic
26 2015-06-17 Kernel panic
27
28 Kernel log
29
30 Jun 30 07:18:13 SIOCPROTODETACH_IN6: utun0 error=6
31 Jun 30 07:19:53 firefox (map: 0xffffff8011eda4b0) triggered DYLD shared region unnest for map: 0xffffff8011eda4b0, region 0x7fff91800000->0x7fff91a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
32 Jun 30 08:21:53 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
33 Jun 30 08:21:53 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0
34 Jun 30 08:21:53 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
35 Jun 30 08:21:53 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
36 Jun 30 08:21:53 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
37 Jun 30 08:22:04 SIOCPROTODETACH_IN6: utun0 error=6
38 Jun 30 08:24:33 firefox (map: 0xffffff8020713000) triggered DYLD shared region unnest for map: 0xffffff8020713000, region 0x7fff87e00000->0x7fff88000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
39 Jun 30 09:20:11 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
40 Jun 30 09:20:11 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0
41 Jun 30 09:20:11 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
42 Jun 30 09:20:11 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
43 Jun 30 09:20:11 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
44 Jun 30 09:26:16 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
45 Jun 30 09:26:16 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0
46 Jun 30 09:26:16 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
47 Jun 30 09:26:16 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
48 Jun 30 09:26:16 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
49 Jun 30 10:31:31 SMC::smcReadKeyAction ERROR: smcReadData8 failed for key LsNM (kSMCKeyNotFound)
50 Jun 30 10:31:31 SMC::smcReadKeyAction ERROR LsNM kSMCKeyNotFound(0x84) fKeyHashTable=0x0
51 Jun 30 10:31:31 SMC::smcGetLightshowVers ERROR: smcReadKey LsNM failed (kSMCKeyNotFound)
52 Jun 30 10:31:31 SMC::smcPublishLightshowVersion ERROR: smcGetLightshowVers failed (kSMCKeyNotFound)
53 Jun 30 10:31:31 SMC::smcInitHelper ERROR: smcPublishLightshowVersion failed (kSMCKeyNotFound)
54 Jun 30 10:45:06 SMC::smcReadKeyAction ERROR MACR kSMCKeyNotReadable(0x85) fKeyHashTable=0x0xffffff807974b000
55
56 System log
57
58 Jun 30 09:26:19 loginwindow: Login Window Started Security Agent
59 Jun 30 09:26:20 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
60 Jun 30 09:26:37 airportd: _doAutoJoin: Already associated to “MacSecure”. Bailing on auto-join.
61 Jun 30 09:26:43 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
62 Jun 30 09:30:28 launchservicesd: Application App:"Safari" asn:0x0-1e01e pid:267 refs=7 @ 0x7f82eb414780 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x29029 pid=300 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
63 Jun 30 09:35:29 launchservicesd: Application App:"Safari" asn:0x0-45045 pid:374 refs=7 @ 0x7f82eb6066e0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x1001 pid=65 "loginwindow"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
64 Jun 30 09:35:29 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.
65 Jun 30 09:40:08 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing
66 Jun 30 09:54:04 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing
67 Jun 30 09:54:12 iTunes: ApplePushService: APSConnection being used without a delegate queue
68 Jun 30 09:58:47 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.
69 Jun 30 10:31:32 mDNSResponder: mDNSResponder mDNSResponder-522.92.1 (Jul 27 2014 17:31:49) starting OSXVers 13
70 Jun 30 10:31:33 mDNSResponder: D2DInitialize succeeded
71 Jun 30 10:31:33 mDNSResponder: 4: Listening for incoming Unix Domain Socket client requests
72 Jun 30 10:31:33 airportd: airportdProcessDLILEvent: en0 attached (up)
73 Jun 30 10:31:33 loginwindow: Login Window Started Security Agent
74 Jun 30 10:31:34 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
75 Jun 30 10:31:42 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'
76 Jun 30 10:31:51 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
77 Jun 30 10:34:11 mDNSResponder: 16: Could not write data to clientPID[229](MailTab Pro for) because of error - aborting connection
78 Jun 30 10:34:11 mDNSResponder: 16: DNSServiceGetAddrInfo v4v6 bn1msgr1011124.gateway.messenger.live.com. PID[229](MailTab Pro for)
79 Jun 30 10:37:08 mDNSResponder: 21: Could not write data to clientPID[229](MailTab Pro for) because of error - aborting connection
80 Jun 30 10:37:08 mDNSResponder: 21: DNSServiceGetAddrInfo v4v6 pipe.prd.skypedata.akadns.net. PID[229](MailTab Pro for)
81 Jun 30 10:38:09 launchservicesd: Application App:"Safari" asn:0x0-1d01d pid:260 refs=7 @ 0x7fc89270b710 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x1001 pid=65 "loginwindow"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
82 Jun 30 10:38:25 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.
83
84 launchd log
85
86 Jun 30 09:19:23 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process
87 Jun 30 09:19:23 com.apple.WebKit.Networking.UUID: Exited with code: 1
88 Jun 30 09:19:23 com.apple.iTunesHelper.9888: Exited with code: 1
89 Jun 30 09:24:35 com.apple.WebKit.WebContent.UUID: Exited with code: 1
90 Jun 30 09:26:07 com.apple.WebKit.Networking.UUID: Exited with code: 1
91 Jun 30 09:26:08 com.apple.iTunesHelper.9888: Exited with code: 1
92 Jun 30 09:32:42 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
93 Jun 30 09:32:42 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process
94 Jun 30 09:32:42 com.apple.qtkitserver: Could not terminate job: 3: No such process
95 Jun 30 09:32:42 com.apple.qtkitserver: Could not terminate job: 3: No such process
96 Jun 30 09:32:42 com.apple.WebKit.Networking.UUID: Exited with code: 1
97 Jun 30 09:32:42 com.apple.WebKit.Databases.UUID: Exited with code: 1
98 Jun 30 09:32:57 com.apple.qtkitserver: Could not terminate job: 3: No such process
99 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
100 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
101 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
102 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
103 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
104 Jun 30 09:38:04 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process
105 Jun 30 09:38:04 com.apple.WebKit.Networking.UUID: Exited with code: 1
106 Jun 30 09:47:51 com.apple.WebKit.WebContent.UUID: Exited with code: 1
107 Jun 30 10:02:15 com.apple.WebKit.WebContent.UUID: Exited with code: 1
108 Jun 30 10:02:23 com.apple.WebKit.Networking.UUID: Could not terminate job: 3: No such process
109 Jun 30 10:02:23 com.apple.WebKit.Networking.UUID: Exited with code: 1
110 Jun 30 10:02:23 com.apple.iTunesHelper.9888: Exited with code: 1
111
112 Agent services loaded
113
114 com.cisco.anyconnect.gui
115 com.fiplab.MailTabOutlookHelper
116 com.fiplab.MailTabProOutlookHelper
117 com.google.keystone.user.agent
118
119 User login items
120
121 iTunesHelper
122 -/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
123 Android File Transfer Agent
124 -/Users/USER/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app
125
126 Restricted files: 45
127
128 Lockfiles: 7
129
130 Contents of /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
131 -mod date: Jan 13 12:14:36 2012
132 -size (B): 635
133 -checksum: 1087717482
134
135 <?xml version="1.0" encoding="UTF-8"?>
136 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
137 <plist version="1.0">
138 <dict>
139 <key>KeepAlive</key>
140 <dict>
141 <key>PathState</key>
142 <dict>
143 <key>/opt/cisco/anyconnect/gui_keepalive</key>
144 <true/>
145 </dict>
146 </dict>
147 <key>Label</key>
148 <string>com.cisco.anyconnect.gui</string>
149 <key>LimitLoadToSessionType</key>
150 <string>Aqua</string>
151 <key>ProgramArguments</key>
152 <array>
153 <string>open</string>
154 <string>--wait-apps</string>
155 <string>/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app</string>
156 </array>
157 </dict>
158 </plist>
159
160 Contents of Library/LaunchAgents/com.google.keystone.agent.plist
161 -mod date: Jun 18 22:53:35 2015
162 -size (B): 802
163 -checksum: 4133387795
164
165 <?xml version="1.0" encoding="UTF-8"?>
166 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
167 <plist version="1.0">
168 <dict>
169 <key>Label</key>
170 <string>com.google.keystone.user.agent</string>
171 <key>LimitLoadToSessionType</key>
172 <string>Aqua</string>
173 <key>ProgramArguments</key>
174 <array>
175 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
176 <string>-runMode</string>
177 <string>ifneeded</string>
178 </array>
179 <key>RunAtLoad</key>
180 <true/>
181 <key>StartInterval</key>
182 <integer>3523</integer>
183 <key>StandardErrorPath</key>
184 <string>/dev/null</string>
185 <key>StandardOutPath</key>
186 <string>/dev/null</string>
187 </dict>
188 </plist>
189
190 Extensions
191
192 /System/Library/Extensions/acsock.kext
193 -com.cisco.kext.acsock
194
195 Applications
196
197 /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
198 -com.cisco.vpn
199 /Applications/Cisco/Uninstall AnyConnect.app
200 -com.cisco.uninstaller
201 /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
202 -com.microsoft.ASApplication
203 /Applications/Microsoft Office 2011/Office/Equation Editor.app
204 -com.microsoft.EquationEditor
205 /Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
206 -com.microsoft.office.setupassistant
207 /Applications/Microsoft Office 2011/Office/Microsoft Query.app
208 -com.microsoft.Query
209 /Library/Printers/hp/Fax/fax.backend
210 -com.hp.fax
211 /Library/Printers/hp/Fax/rastertofax.filter
212 -com.hp.rastertofax
213 /Library/Printers/hp/cups/filters/commandtohp.filter
214 -com.hp.print.cups.filter.commandtohp
215 /Library/Printers/hp/cups/filters/pdftopdf.filter
216 -com.hp.print.cups.filter.pdftopdf
217 /Library/Printers/hp/cups/tools/autosetup.tool
218 -com.hp.print.autosetup
219 /opt/cisco/anyconnect/bin/vpndownloader.app
220 -com.yourcompany.vpndownloader
221
222 PrefPane
223
224 /Library/PreferencePanes/Flash Player.prefPane
225 -com.adobe.flashplayerpreferences
226
227 Bundles
228
229 /Library/Internet Plug-Ins/Flash Player.plugin
230 -com.macromedia.Flash Player.plugin
231 /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
232 -com.microsoft.sharepoint.browserplugin
233
234 Bundles (new)
235
236 /Applications/AdwareMedic.app
237 -com.thesafemac.adwaremedic
238 /Applications/Google Chrome.app
239 -com.google.Chrome
240 /Applications/Utilities/Adobe Flash Player Install Manager.app
241 -com.adobe.flashplayer.installmanager
242 /Library/Internet Plug-Ins/Flash Player.plugin
243 -com.macromedia.Flash Player.plugin
244 /Library/PreferencePanes/Flash Player.prefPane
245 -com.adobe.flashplayerpreferences
246
247 Library paths
248
249 /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
250 /Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
251 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
252 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
253 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
254 /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
255 /Users/USER/Library/Application Support/Firefox/Profiles/cvx9ztck.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib
256 /Users/USER/Library/Application Support/Firefox/Profiles/cvx9ztck.default/gmp-gmpopenh264/1.4/libgmpopenh264.dy lib
257 /opt/cisco/anyconnect/bin/plugins/libvpnipsec.dylib
258 /opt/cisco/anyconnect/lib/libac_sock_fltr_api.dylib
259 /opt/cisco/anyconnect/lib/libcrypto.dylib
260 /opt/cisco/anyconnect/lib/libcurl.3.0.0.dylib
261 /opt/cisco/anyconnect/lib/libssl.dylib
262 /opt/cisco/anyconnect/lib/libvpnagentutilities.dylib
263 /opt/cisco/anyconnect/lib/libvpnapi.dylib
264 /opt/cisco/anyconnect/lib/libvpncommon.dylib
265 /opt/cisco/anyconnect/lib/libvpncommoncrypt.dylib
266
267 Installations
268
269 Adobe Flash Player: 2015-06-23, 11:05 PM
270 Adobe Flash Player: 2015-06-02, 9:29 PM
271 Adobe Flash Player: 2015-04-14, 10:18 PM
272 Adobe Flash Player: 2015-03-15, 11:19 PM
273 Office 2011 14.4.8 Update: 2015-02-17, 11:52 PM
274
275 Elapsed time (sec): 210
I hope I did this right.
Please help. Thank you so so so much.