You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2019 1:54 PM

Hello, I have the solution for this problem. This is the most popular thread on the 1th side on Google so I decided to share it with you.


After you canceled the Apple Music subscription and you'll get the error message "To change stores, you must first cancel your Apple Music membership" you have to do the following steps:


  1. Go to the App Store
  2. Click on the picture frame in the right upper corner
  3. Scroll down to sign out and click it
  4. Close the App Store
  5. Go to Settings -> click on your name on the top -> iTunes & App Store
  6. You will asked if you wanna change the store country after you tipped in your Apple-ID, so click on confirm
  7. done


I hope this help. I very happy because my Apple Music subscription expired in December.

185 replies

Aug 16, 2017 5:43 AM in response to ThomTho1979

Guys, I had the same issue and I went through many treads and forums but never found a solution. What I did was I contacted the offical apple support through the site. It works like this, you provide them with your name apple id and phone number and they'll call you right away. And the CSR will cancel your subscription from their end right away and also guide you step by step on how to change the region thereafter. Cheers.

Sep 3, 2017 7:32 AM in response to Eduardnovoselov

Hi everyone who are facing the same problem as i did before; I actually found a solution to this problem without having to wait 3 months till the trial period ends; I first open App Store and just tap on any app like I'm about to purchase/get it; then the "change store" does appeared and I tap on it; It then directly change store for me based on the country which it available. And yes, i'm able to do any purchase or download music in App Store, iTunes and Apple Music.

Sep 22, 2017 10:27 PM in response to ThomTho1979

Wait for an update from an app that is from your country. As soon as you select update, it will alert you that the update for that app is not available in your current country and will give you an option to “Change Country”. Then you will automatically be switched to your previous country.


Happened to me.


I know this is crazy replying to this question which was posted more than two years ago. But I’m doing this with the hopes that it might help somebody else now.

Sep 27, 2017 11:21 AM in response to sitakuppu

had the same issue here and resolved it in a similar manner. But rather than wait for update, search for your country specific app in safari on your device. usually an online video or radio streaming service. I searched for UK radio. Click on the link to install the app. Now you will be asked to change app stores.

Silly but it worked.

Oct 18, 2017 12:42 PM in response to ThomTho1979

You do not have to make this "unsubscribe" madness. Just open browser in iphone, search in for an some app published only in desired region. Then click "get", propmpt that you want open this in App store app and wuala, popup for region change appears 😉. I unawares change my region from Slovak to U.S. and lot of thinks gone stange on my Iphone.

Nov 20, 2017 7:41 PM in response to ThomTho1979

Okay I have been trying to switch from US store to Canadian for the longest time and

a solution i found that worked for me is that if you have an(other) account that is created in the Canadian store, and you log into that account, you will be able to access the Canadian (or which ever regioni u desire this case) app store, and apple music etc. Since it will switch back itself


But that is, of course, if you have another account that is in the canadian store, if you don't then this wouldnt work.


Surprise apple still haven't fixed this yet

Can't change Country/Region after cancel Apple Music membership !

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.