Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2017 3:34 AM

This situation is truly unacceptable.

Nobody (!) can change store easily and Apple doesn't seem to understand such an obvious flaw.

Hello Apple, we really have a problem and we are ones who are paying you.

Spotify is not the answer for me, I want to stay with Apple.User uploaded file

182 replies

Apr 4, 2017 5:28 PM in response to ThomTho1979

If the Apple Music is on Trial on the iPhone, the only option from customer side is to turn off the auto renewal. In order to change the Country/Region in the App Store the Apple Music must be canceled. So, basically to cancel the Apple Music Trial, we have to contact Apple Support and ask them to cancel it from their end. Remember, if the trial is canceled once, there is no way to get the trial subscription again in the future.


So, if switching the store is kinda mandatory for you, you have to contact Apple Support to cancel the subscription from their end and they'll do it right away.

May 19, 2017 1:49 AM in response to ThomTho1979

Hi, I do not often reply, but I came across the exact same issue, but did not want to cancel my apple music, so i have a work around, but i understand this won't be the case for everyone.


I am in the UK, I was asked by the applestore to change to the US store, which I did, and then I was stuck on trying to change it back to the UK. Here is how I achieved changing it back without cancelling apple music. I had app updates that I had not done for awhile, (as I have not got auto updates turned on) they were a few banking apps and UK'ish apps. When my appstore was set to USA, I clicked on my UK banking application to update, it prompted me to change to the UK appstore, I clicked OK and then it changed my appstore back to UK. It did not then auto update my banking app, it is still waiting for me to click update.


Yes this is a huge pain to say to everyone, hey leave some applications in your "updates" section, so you can change appstores, but I am unsure of any other way.


Hope this helps somebody who was as frustrated as me.


RIP Steve Jobs - He wouldn't of let this happen!

Sep 3, 2017 7:32 AM in response to Eduardnovoselov

Hi everyone who are facing the same problem as i did before; I actually found a solution to this problem without having to wait 3 months till the trial period ends; I first open App Store and just tap on any app like I'm about to purchase/get it; then the "change store" does appeared and I tap on it; It then directly change store for me based on the country which it available. And yes, i'm able to do any purchase or download music in App Store, iTunes and Apple Music.

Jun 21, 2017 4:46 AM in response to ThomTho1979

May be a bit late but I just had this problem a while ago and I discovered that if you look for an app for a certain country (google for one or check your purchased), the App Store prompts if you want to change your App Store to that specific country.


No passwords needed or no need to wait for Apple Music to expire. But the app has to be available in that specific country only--since if it's international you'll still be stuck in the same App Store.

Oct 25, 2018 4:18 AM in response to ThomTho1979

Hey ! I just had this problem I did it by accident. I searched for a song and it wasn’t available on the au store so it took me to a Japanese store and I accepted not thinking and I had no music left on my acct that I had saved, 4 years worth ! Anyway I searched another song via google, I put for example “mercy by Shaw Mendez AU ITUNES” and it came up, I clicked it and it restored all my music I dont know if it’ll work for everyone else but it did for me thank god !!

Nov 18, 2018 1:41 PM in response to ThomTho1979

3 years this has been going on it seems? Disgusting.. Same problem for me only I rang Apple Support and unlike some people on here was told they couldn't help and couldn't change the subscription to inactive. I had to wait until it was expired. No warning when you take the trial you're fixed to one region.


I assume they do this on purpose - to stop people easily flicking between locations and getting different Apple Music Content right? But to not provide a way of support removing the service so that you're not asking to keep it - YOU WANT IT DELETED so you can use your phone (even though this would be LOSING a service you still have a right to use) they instead render your phone useless until the subscription expires.


Apple.... If people could be bothered to take you to court over this one - I'm telling you you would lose. This is the worst one yet.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't change Country/Region after cancel Apple Music membership !

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.