Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2017 3:34 AM

This situation is truly unacceptable.

Nobody (!) can change store easily and Apple doesn't seem to understand such an obvious flaw.

Hello Apple, we really have a problem and we are ones who are paying you.

Spotify is not the answer for me, I want to stay with Apple.User uploaded file

182 replies

Oct 25, 2018 4:18 AM in response to ThomTho1979

Hey ! I just had this problem I did it by accident. I searched for a song and it wasn’t available on the au store so it took me to a Japanese store and I accepted not thinking and I had no music left on my acct that I had saved, 4 years worth ! Anyway I searched another song via google, I put for example “mercy by Shaw Mendez AU ITUNES” and it came up, I clicked it and it restored all my music I dont know if it’ll work for everyone else but it did for me thank god !!

Nov 18, 2018 1:41 PM in response to ThomTho1979

3 years this has been going on it seems? Disgusting.. Same problem for me only I rang Apple Support and unlike some people on here was told they couldn't help and couldn't change the subscription to inactive. I had to wait until it was expired. No warning when you take the trial you're fixed to one region.


I assume they do this on purpose - to stop people easily flicking between locations and getting different Apple Music Content right? But to not provide a way of support removing the service so that you're not asking to keep it - YOU WANT IT DELETED so you can use your phone (even though this would be LOSING a service you still have a right to use) they instead render your phone useless until the subscription expires.


Apple.... If people could be bothered to take you to court over this one - I'm telling you you would lose. This is the worst one yet.

Dec 17, 2018 3:33 PM in response to TShourbagy

This solution from TShourbagy worked for me too! Thank you for the advice!


The first few assistants told me nothing could be done, but because of this post I persisted and told them to keep asking. My query went up the chain and eventually was passed to the Engineering Dept. I was told they would get back to me in 24hours with a solution if they had one. About a day later, I had an email from apple saying my problem was solved and I can now change my region. Which was correct, they fixed the problem. It CAN be done.


Thank you TShourbagy.

Jul 2, 2015 10:18 PM in response to ThomTho1979

I have just heard back from support, and here is their reply: "in order to change countries, you will need to allow this subscription to expire. That means you have to wait for 3 months for the expiry of the subscription. I am sorry for any inconvenience that might have caused to you." 😠


This is unlike Apple, Steve Jobs would have never allowed something like this. I have been preaching for Apple most of my life, but this time I am very disappointed.


Me as a customer am forced to wait 3 month for the trial to expire, what does this mean ? I should have been warned before engaging in this trial then, if only I knew I would have never engaged so fast. They should have put a little warning sign: "Trying Apple Music will block you from changing countries for the next 3 months" ...

Jul 3, 2015 7:40 AM in response to Stack22

The support teams answer is actually outrageous. I'm switching app store regions with a purpose: because I'm commuting between two countries on a weekly basis and need different apps from different purposes in different countries. This black pattern created by Apple makes me impossible for instance to update my banking app in Austria or to use a gift card what I just got. It doesn't seems to me justified to wait 3 month in order to update an app or to use a gift card just because I signed up to a free trial of apple music and don't have the possibility to cancel the trial. This is ridiculous and and the worst user experience I ever had in the past two years. Not to mention that kind of a first impression to me about ios, as this happens a week after I switched from Android to ios.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't change Country/Region after cancel Apple Music membership !

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.