Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2017 3:34 AM

This situation is truly unacceptable.

Nobody (!) can change store easily and Apple doesn't seem to understand such an obvious flaw.

Hello Apple, we really have a problem and we are ones who are paying you.

Spotify is not the answer for me, I want to stay with Apple.User uploaded file

182 replies

Jan 19, 2016 3:17 AM in response to ThomTho1979

I was able to resolve this issue through a chat with Apple Support. Here is the transcript:


  • Ich: I just moved to Switzerland and I need to download local apps. I searched for the apps and learned that I need to change countries in order to download. Then I go to change countries and I learn that I need to cancel my Apple Music membership in order to do this. The problem is that there is no way to do that.
  • Josefine: I understand that you would like to change your iTunes Store Country, but you would first need to cancel Apple Music, do I see this correctly?
  • Ich: Yes, that's correct. I'm currently in the middle of the Apple Music 3-month trial. I cancelled the "auto-renew" feature, but cannot cancel Apple Music outright
  • Josefine: I can imagine, that it is important for you to change your country as soon as possible and I will do my best to help you.
  • Josefine: I will have a look into your account. This might takes 2-3 minutes and then I will be right back.
  • Josefine: I checked the possibilities and was able to cancel the membership for you, so you can now change your country, after you signed out and back in with your account.

Jul 5, 2015 2:35 AM in response to Stack22

I think the country your ID is from also affects the songs or search results Apple Music sends you.

I have an AU ID and cant get any of my favourite Thai songs on Apple Music, however these same songs are available from iTunes.

I dont have any problem with getting Thai songs or playlists from Spotify so maybe there is some sort of filtering done for different countries.

Jul 5, 2015 5:36 AM in response to ThomTho1979

same here.

I'm from Belarus and can not use Apple Store (and iTunes) on russian language (my language). And i use Russian Apple Store. But i dont check my credit card (belarussian bank) on russian apple store.

Check credit card on belarussian Apple Store (Apple Music) and... Have an english interface and recommendation 😟 Its very bad. Its misstake - i can not change my region for 3 month 😟

Jul 5, 2015 10:19 AM in response to ThomTho1979

Hello all

see below for reply from Apple iTunes support - it has to the most ridiculous response and solution ever...like as if I asked for free song credits...


Hi, again.


As I have just received a confirmation for this, you are unable cancel your subscription to “Apple Music” as we need to wait for the subscription to finish first.


Our only option for now is to wait for 90 days, then you will be able to change the country of your iTunes Store to USA.


I do understand that this is not your fault and, as such, should not have to be the one inconvenienced. Please know that my genuine intention is to provide the best assistance that a valued customer like you truly deserves.


I would like to make up for any difficulty this has caused you. While this is something that I cannot remedy from my end, I have issued 2 song credits to your iTunes Store account.

Jul 5, 2015 12:03 PM in response to firaskurdi

Honestly guys, yes Apple made a mistake, there is nothing to be done but wait and still enjoy all the world's music thanks to Apple Music... What you can do for now is write a feedback to Apple, so they correct this mistake or never do it again.. They do listen. Find the link above that I shared many times. That's a good lesson of patience.. Also don't forget how copyright laws and artists compensations makes everything so hard for Apple... it's already a miracle what they have been able to pull of here... Unlike Spotify, you can add this music to your itunes library and listen offline, sync to ipod, iphone etc... You really have the whole world of music at your disposal.. so enjoy it, time passes fast, and don't forget to tell Apple that you are unhappy with their policy of blocking country change..

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Can't change Country/Region after cancel Apple Music membership !

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