macbook pro slow and slugish

Question

Level 1

4 points

macbook pro slow and slugish

my computer takes a long while to startup, and even after waking up from sleep takes a while to 'get going'. I do development work so I've installed a lot of software. I'm thinking of just re-installing OS X onto an SSD I just bought. and moving everything over from scratch, but its so much work.

any help would be greatly appreciated!

Problem description:

computer is sluggish

EtreCheck version: 2.2 (132)

Report generated 7/4/15, 11:13 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (17-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 294 - SN = C011353047ZDGKMAE

Video Information: ℹ️

Intel HD Graphics 3000

AMD Radeon HD 6770M - VRAM: 1024 MB

Color LCD 1600 x 1000

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 26 days 3:34:19

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 648.00 GB (37.89 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP? (disk0s4) /Volumes/BOOTCAMP : 101.30 GB (15.93 GB free)

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 32

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (4.3.8) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.8) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.8) [Click for support]

[loaded] org.virtualbox.kext.VBoxUSB (4.3.8) [Click for support]

/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.01 - SDK 10.8) [Click for support]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8) [Click for support]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.01 - SDK 10.8) [Click for support]

/Library/StartupItems/ArcanaStartupSound/Resources

[not loaded] arcana.PRAM (6.1) [Click for support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.37) [Click for support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.37) [Click for support]

[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) [Click for support]

[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) [Click for support]

[not loaded] com.driver.JRDUSBModemData32 (1.0.0) [Click for support]

[not loaded] com.driver.JRDUSBModemData64 (4.0.7) [Click for support]

/Users/[redacted]/Library/Application Support/Sparkle/Transmit/Transmit 4.1.6 Update 1/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (3.0.0 - SDK 10.5) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Startup Items: ℹ️

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

MAMP: Path: /Library/StartupItems/MAMP

Startup items are obsolete in OS X Yosemite

Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.printuitool.agent.plist

[killed] com.apple.rcd.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[loaded] com.paragon.NTFS.trial.plist [Click for support]

[failed] com.paragon.NTFS.upd.plist [Click for support]

6 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.ctkd.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-monthly.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.wdhelper.plist

7 processes killed due to memory pressure

Launch Agents: ℹ️

[running] com.bjango.istatmenusagent.plist [Click for support]

[running] com.bjango.istatmenusnotifications.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.orbicule.uclocator.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️

[running] cn.com.zte.PPPMonitor.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.barebones.bbedit.plist [Click for support]

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[loaded] com.ea.origin.ESHelper.plist [Click for support]

[running] com.edb.launchd.postgresql-9.3.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.orbicule.uc.plist [Click for support]

[running] com.orbicule.uclocator.plist [Click for support]

[loaded] com.screenhero.SHAccessibilityHelper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

[not loaded] org.virtualbox.startup.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

[running] com.oculusvr.ovrserver.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

[running] homebrew.mxcl.beanstalk.plist [Click for support]

[running] homebrew.mxcl.blackfire-agent.plist [Click for support]

[running] homebrew.mxcl.elasticsearch.plist [Click for support]

[failed] homebrew.mxcl.selenium-server-standalone.plist [Click for support]

[running] io.redis.redis-server.plist [Click for support]

[running] me.mailcatcher.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]

User Login Items: ℹ️

Flux Application (/Applications/Flux.app)

Spark Daemon UNKNOWN (missing value)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

RescueTime Application Hidden (/Applications/RescueTime.app)

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.14 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

AdobePDFViewer: Version: 10.1.14 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

NPMySpeedPlugin: Version: 1.3 - SDK 10.5 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 40 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Safari Extensions: ℹ️

Open in Internet Explorer

Coda Notes

Audio Plug-ins: ℹ️

EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]

CallRecorder: Version: v2.5.16 - SDK 10.8 [Click for support]

3rd Party Preference Panes: ℹ️

ClipList [Click for support]

Flash Player [Click for support]

Java [Click for support]

MacFUSE [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

ArcanaStartupSound [Click for support]

Web Sharing [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 648.00 GB Disk used: 610.11 GB

Destinations:

WD 500GB [Local]

Total size: 499.76 GB

Total number of backups: 6

Oldest backup: 2014-03-29 20:31:23 +0000

Last backup: 2015-06-10 23:16:35 +0000

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 610.11 GB X 3)

750GB Backup 2 [Local]

Total size: 351.57 GB

Total number of backups: 1

Oldest backup: 2015-02-26 14:43:30 +0000

Last backup: 2015-02-26 14:43:30 +0000

Size of backup disk: Too small

Backup size 351.57 GB < (Disk used 610.11 GB X 3)

Top Processes by CPU: ℹ️

14% WindowServer

2% Google Chrome Helper(19)

1% fontd

0% taskgated

0% SystemUIServer

Top Processes by Memory: ℹ️

2.10 GB Google Chrome Helper(19)

1.49 GB kernel_task

688 MB phpstorm

524 MB com.apple.WebKit.WebContent(15)

475 MB softwareupdated

Virtual Memory Information: ℹ️

1015 MB Free RAM

15.00 GB Used RAM

390 MB Swap Used

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jul 4, 2015 11:21 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Jul 4, 2015 2:51 PM in response to Deryk Wenaus

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

Deryk Wenaus Author

Level 1

4 points

Jul 4, 2015 5:38 PM in response to Linc Davis

Thanks, but it's rarely a beach ball issue. it's more a general slowness that has been building up over the years. If I get a beachball or specific slowness I'll do as instructed.

Reply

Answer 3

Deryk Wenaus Author

Level 1

4 points

Jul 4, 2015 7:40 PM in response to Linc Davis

here is the log from one minute when it was quite sluggish

2015-07-04 7:29:03.853 PM com.apple.xpc.launchd[1]: (homebrew.mxcl.blackfire-agent[970]) Service exited with abnormal code: 74

2015-07-04 7:29:07.434 PM com.apple.xpc.launchd[1]: (org.postfix.master[976]) Service exited with abnormal code: 1

2015-07-04 7:29:07.434 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

2015-07-04 7:29:15.536 PM Spotlight[625]: Couldn't contact spell checker for Multilingual

2015-07-04 7:29:18.478 PM com.apple.xpc.launchd[1]: (org.postfix.master[985]) Service exited with abnormal code: 1

2015-07-04 7:29:18.478 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 2 seconds. Pushing respawn out by 8 seconds.

2015-07-04 7:29:19.567 PM com.apple.xpc.launchd[1]: (homebrew.mxcl.blackfire-agent[975]) Service exited with abnormal code: 74

2015-07-04 7:29:28.772 PM com.apple.xpc.launchd[1]: (org.postfix.master[992]) Service exited with abnormal code: 1

2015-07-04 7:29:28.772 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 2 seconds. Pushing respawn out by 8 seconds.

2015-07-04 7:29:32.437 PM Console[990]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

2015-07-04 7:29:35.225 PM com.apple.xpc.launchd[1]: (homebrew.mxcl.blackfire-agent[986]) Service exited with abnormal code: 74

2015-07-04 7:29:35.976 PM WindowServer[239]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

2015-07-04 7:29:37.715 PM WindowServer[239]: common_reenable_update: UI updates were finally reenabled by application "Console" after 2.74 seconds (server forcibly re-enabled them after 1.00 seconds)

2015-07-04 7:29:38.009 PM com.apple.xpc.launchd[1]: (org.postfix.master[997]) Service exited with abnormal code: 1

2015-07-04 7:29:38.009 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

2015-07-04 7:29:38.145 PM com.apple.geod[605]: 2015-07-04 19:29:38.145, 605, 79d43ec0, [ResourceManifest]: Error loading resource manifest: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fba79e49420 {NSUnderlyingError=0x7fba79e49020 "The request timed out.", NSErrorFailingURLStringKey=https://gspe35-ssl.ls.apple.com/geo_manifest/dynamic/config?application=geod&app lication_version=1&country_code=CA&hardware=MacBookPro8,3&os=osx&os_build=14E46& os_version=10.10.4, NSErrorFailingURLKey=https://gspe35-ssl.ls.apple.com/geo_manifest/dynamic/config?application=geod&app lication_version=1&country_code=CA&hardware=MacBookPro8,3&os=osx&os_build=14E46& os_version=10.10.4, NSLocalizedDescription=The request timed out.}

2015-07-04 7:29:39.588 PM system_profiler[987]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:39.589 PM system_profiler[988]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:39.590 PM system_profiler[987]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:39.590 PM system_profiler[988]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:41.613 PM system_profiler[1002]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:41.614 PM system_profiler[1002]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:41.630 PM system_profiler[1006]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0

2015-07-04 7:29:48.184 PM com.apple.xpc.launchd[1]: (org.postfix.master[1015]) Service exited with abnormal code: 1

2015-07-04 7:29:48.184 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

2015-07-04 7:29:50.415 PM com.apple.xpc.launchd[1]: (homebrew.mxcl.blackfire-agent[995]) Service exited with abnormal code: 74

2015-07-04 7:29:58.263 PM com.apple.xpc.launchd[1]: (org.postfix.master[1017]) Service exited with abnormal code: 1

2015-07-04 7:29:58.263 PM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

Reply

Answer 4

Linc Davis

Level 10

209,547 points

Jul 4, 2015 8:21 PM in response to Deryk Wenaus

OK, so as a start, you have two launchd jobs that are crashing and respawning every few seconds. One of them is Postfix, so you have to fix master.conf or some other aspect of your mail configuration. The mail log may provide more information. The other failing job is a "Homebrew" item that I don't know about. Either fix it or get rid of it.

Reply

Answer 5

Eric Root

Level 10

684,039 points

Jul 5, 2015 1:35 PM in response to Deryk Wenaus

You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.

CleanMyMac - Uninstall

CleanMyMac2 Un-install

CleanMyMac 3 Uninstall

After un-installing, use this program to make sure you got all the pieces.

EasyFind – Spotlight Replacement

Try a restart.

Activity Monitor - Mavericks also Yosemite

Activity Monitor in Mavericks has significant changes

Performance Guide

Why is my computer slow

Why your Mac runs slower than it should

Slow Mac After Mavericks

Things you can do to resolve slowdowns see post by Kappy

6 Easy Tips to Speed Up OS X Yosemite on Your Mac

Reply

Answer 6

Deryk Wenaus Author

Level 1

4 points

Jul 6, 2015 12:36 PM in response to Linc Davis

how do I change master.conf, is that a mail/postfix thing or apache thing? any links to point me to? Thanks 🙂

Reply

Answer 7

Linc Davis

Level 10

209,547 points

Jul 7, 2015 2:56 PM in response to Deryk Wenaus

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 8

Deryk Wenaus Author

Level 1

4 points

Jul 29, 2015 9:58 PM in response to Linc Davis

1 Start time: 21:30:42 07/29/15

2

3 Revision: 1329

4

5 Model Identifier: MacBookPro8,3

6 System Version: OS X 10.10.4 (14E46)

7 Kernel Version: Darwin 14.4.0

8 Time since boot: 25 days 2:28

9

10 SerialATA

11

12 TOSHIBA MK7559GSXF

13

14 Memory pressure: WARN

15

16 VM (GiB): swap used 3.0, wired 3.4, paged 1.5

17

18 CPU usage (%)

19

20 Google Chrome He (UID 501): 86.3

21 Google Chrome (UID 501): 71.9

22 Google Chrome He (UID 501): 31.3

23

24 Open files (total)

25

26 python2.7 (UID 501): 28544

27

28 System errors (per sec)

29

30 Google Chrome H (UID 501, error 35): 136

31

32 Energy (lifetime)

33

34 kernel_task (UID 0): 15.23

35 WindowServer (UID 88): 7.67

36 Google Chrome Helper (UID 501): 6.24

37

38 Energy (sampled)

39

40 Google Chrome Helper (UID 501): 21.61

41 WindowServer (UID 88): 19.25

42 Google Chrome (UID 501): 15.59

43 kernel_task (UID 0): 12.01

44 Google Chrome Helper (UID 501): 11.51

45

46 Memory (MB)

47

48 kernel_task (UID 0): 6334

49

50 Font issues: 1

51

52 DNS: 8.8.8.8 (static)

53

54 Listeners

55

56 httpd: http

57 kdc: kerberos

58 launchd: afpovertcp

59

60 System caches/logs

61

62 1.7 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

63

64 Diagnostic reports

65

66 2015-07-06 httpd crash x2

67 2015-07-10 python2.7 crash

68 2015-07-11 python2.7 crash x20

69 2015-07-21 MacCallGrind hang

70 2015-07-22 Navicat for PostgreSQL hang

71 2015-07-29 phpstorm crash

72 2015-07-29 rtcreportingd crash

73

74 HID errors: 2

75

76 System log

77

78 Jul 29 20:04:27 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Location Menu" for over 1.00 seconds. Server has re-enabled them.

79 Jul 29 20:08:11 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

80 Jul 29 20:23:21 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

81 Jul 29 20:23:30 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

82 Jul 29 20:24:27 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Location Menu" for over 1.00 seconds. Server has re-enabled them.

83 Jul 29 20:42:45 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

84 Jul 29 20:42:59 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

85 Jul 29 20:44:27 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Location Menu" for over 1.00 seconds. Server has re-enabled them.

86 Jul 29 20:44:44 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

87 Jul 29 20:46:32 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

88 Jul 29 20:47:15 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

89 Jul 29 21:04:29 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Location Menu" for over 1.00 seconds. Server has re-enabled them.

90 Jul 29 21:21:52 mDNSResponder: mDNSPlatformClearSPSMACAddr: Unable to remove key

91 Jul 29 21:21:53 WindowServer: CGXNextSurface : IOAccelReadLockSurface(0x90f37) returns -536870196

92 Jul 29 21:26:55 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing

93 Jul 29 21:26:59 hidd: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

94 Jul 29 21:27:23 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

95 Jul 29 21:27:24 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

96 Jul 29 21:27:25 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

97 Jul 29 21:27:26 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

98 Jul 29 21:27:27 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

99 Jul 29 21:27:27 syncdefaultsd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

100 Jul 29 21:27:28 com.apple.iCloudHelper: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

101 Jul 29 21:27:28 syncdefaultsd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

102 Jul 29 21:27:29 syncdefaultsd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

103

104 launchd log

105

106 Jul 27 11:14:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

107 Jul 27 12:15:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

108 Jul 27 13:16:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

109 Jul 27 14:17:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

110 Jul 27 15:18:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

111 Jul 27 16:19:50 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

112 Jul 27 17:20:49 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

113 Jul 28 12:00:05 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

114 Jul 28 13:01:05 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

115 Jul 28 14:02:02 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

116 Jul 28 15:03:02 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

117 Jul 28 16:04:02 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

118 Jul 28 17:05:02 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

119 Jul 28 18:06:02 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

120 Jul 29 08:24:47 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

121 Jul 29 09:25:47 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

122 Jul 29 10:26:47 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

123 Jul 29 11:27:47 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

124 Jul 29 12:28:47 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

125 Jul 29 14:53:36 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

126 Jul 29 15:54:36 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

127 Jul 29 17:03:20 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

128 Jul 29 18:04:20 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

129 Jul 29 19:34:11 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

130 Jul 29 20:35:11 com.citrixonline.GoToMeeting.G2MUpdate: Service could not initialize: 14E46: xpcproxy + 13421 [1402][UUID]: 0x2

131

132 Loaded kernel extensions

133

134 com.paragon-software.filesystems.ntfs (82)

135 org.virtualbox.kext.VBoxDrv (4.3.8)

136 org.virtualbox.kext.VBoxNetAdp (4.3.8)

137 org.virtualbox.kext.VBoxNetFlt (4.3.8)

138 org.virtualbox.kext.VBoxUSB (4.3.8)

139

140 System services loaded

141

142 cn.com.zte.PPPMonitor.plist

143 com.adobe.SwitchBoard

144 com.adobe.fpsaud

145 com.apple.AccountPolicyHelper

146 com.apple.AssetCacheLocatorService

147 com.apple.CodeSigningHelper

148 com.apple.Kerberos.kdc

149 - status: 1

150 com.apple.MobileFileIntegrity

151 com.apple.PerformanceAnalysis.animationperfd

152 com.apple.awdd

153 com.apple.backupd-auto

154 com.apple.cache_delete

155 com.apple.cfprefsd.xpc.daemon

156 com.apple.coreduetd

157 com.apple.coresymbolicationd

158 com.apple.ctkd

159 com.apple.diagnosticd

160 com.apple.emond.aslmanager

161 com.apple.icloud.findmydeviced

162 com.apple.iconservices.iconservicesagent

163 com.apple.iconservices.iconservicesd

164 com.apple.ifdreader

165 com.apple.nehelper

166 com.apple.networkd_privileged

167 com.apple.nsurlsessiond_privileged

168 com.apple.nsurlstoraged

169 com.apple.periodic-daily

170 com.apple.periodic-monthly

171 com.apple.periodic-weekly

172 com.apple.sandboxd

173 com.apple.secinitd

174 com.apple.security.syspolicy

175 - status: -15

176 com.apple.softwareupdate_download_service

177 com.apple.spindump

178 com.apple.sysmond

179 com.apple.systemadministration.writeconfig

180 com.apple.systemstatsd

181 com.apple.tccd.system

182 com.apple.watchdogd

183 com.apple.wdhelper

184 com.apple.xpc.smd

185 com.barebones.bbedit

186 com.bjango.istatmenusdaemon

187 com.ea.origin.ESHelper

188 com.edb.launchd.postgresql-9.3

189 com.google.keystone.daemon

190 com.microsoft.office.licensing.helper

191 com.oracle.java.Helper-Tool

192 com.oracle.java.Java-Updater

193 com.oracle.java.JavaUpdateHelper

194 com.orbicule.uclocator

195 com.screenhero.SHAccessibilityHelper

196 org.macosforge.xquartz.privileged_startx

197 org.postfix.master

198 - status: 1

199

200 System services disabled

201

202 com.logmein.logmeinserver

203 org.samba.winbindd

204

205 Login services loaded

206

207 com.adobe.ARM.UUID

208 com.apple.AirPlayUIAgent

209 com.apple.CSConfigDotMacCert-EMAIL-SharedServices

210 - status: 78

211 com.apple.CallHistoryPluginHelper

212 com.apple.CallHistorySyncHelper

213 com.apple.EscrowSecurityAlert

214 com.apple.Finder

215 - status: -15

216 com.apple.Maps.mapspushd

217 com.apple.SafariCloudHistoryPushAgent

218 com.apple.SafariNotificationAgent

219 com.apple.accountsd

220 com.apple.cloudd

221 com.apple.cloudphotosd

222 com.apple.cmfsyncagent

223 com.apple.coreservices.appleid.authentication

224 com.apple.icloud.fmfd

225 com.apple.iconservices.iconservicesagent

226 com.apple.mrt.uiagent

227 com.apple.pbs

228 com.apple.photolibraryd

229 com.apple.printtool.agent

230 com.apple.recentsd

231 com.apple.rtcreportingd

232 - status: -6

233 com.apple.scopedbookmarksagent.xpc

234 com.apple.soagent

235 com.apple.spindump_agent

236 com.apple.telephonyutilities.callservicesd

237 com.bjango.istatmenusagent

238 com.bjango.istatmenusnotifications

239 com.citrixonline.GoToMeeting.G2MUpdate

240 - status: 78

241 com.facebook.videochat.NAME.updater

242 com.google.keystone.system.agent

243 com.oculusvr.ovrserver

244 com.oracle.java.Java-Updater

245 com.orbicule.uclocator

246 com.paragon.ntfs.trial

247 com.paragon.ntfs.upd

248 - status: 78

249 com.spotify.webhelper

250 com.valvesoftware.steamclean

251 homebrew.mxcl.beanstalk

252 homebrew.mxcl.blackfire-agent

253 - status: 74

254 homebrew.mxcl.elasticsearch

255 homebrew.mxcl.selenium-server-standalone

256 - status: 78

257 io.redis.redis-server

258 me.mailcatcher

259 org.macosforge.xquartz.startx

260

261 Login services disabled

262

263 com.apple.FTMonitor

264 com.apple.imagent.monaco

265 com.culturedcode.thingshelper

266 com.apple.apsd-ft

267 com.adobe.AAM.Scheduler-1.0

268 com.evernote.EvernoteHelper

269

270 User services loaded

271

272 com.apple.BKAgentService

273 com.apple.CloudPhotosConfiguration

274 com.apple.DataDetectorsDynamicData

275 com.apple.InputMethodKit.UserDictionary

276 com.apple.MailServiceAgent

277 com.apple.appstore.PluginXPCService

278 com.apple.geod

279 com.apple.imdpersistence.IMDPersistenceAgent

280 com.apple.internetaccounts

281 com.apple.lakitu

282 com.apple.pluginkit.pkd

283 com.apple.sbd

284 com.apple.secd

285 com.apple.secinitd

286 com.apple.security.cloudkeychainproxy3

287 com.apple.tccd

288

289 User services disabled

290

291 com.apple.FTMonitor

292 com.apple.imagent.monaco

293 com.culturedcode.thingshelper

294 com.apple.apsd-ft

295 com.adobe.AAM.Scheduler-1.0

296 com.evernote.EvernoteHelper

297

298 Startup items

299

300 /Library/StartupItems/ArcanaStartupSound/ArcanaStartupSound

301 /Library/StartupItems/ArcanaStartupSound/Resources/ArcanaPRAM.kext/Contents/Inf o.plist

302 /Library/StartupItems/ArcanaStartupSound/Resources/ArcanaPRAM.kext/Contents/Mac OS/ArcanaPRAM

303 /Library/StartupItems/ArcanaStartupSound/Resources/bootbeep

304 /Library/StartupItems/ArcanaStartupSound/StartupParameters.plist

305 /Library/StartupItems/MAMP/MAMP

306 /Library/StartupItems/MAMP/StartupParameters.plist

307

308 User login items

309

310 Flux

311 - /Applications/Flux.app

312 Spark Daemon

313 - missing value

314 iTunesHelper

315 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

316 RescueTime

317 - /Applications/RescueTime.app

318

319 User crontab

320

321 * * * * * /Users/USER/python/twitter-bot/env/bin/python /Users/USER/python/twitter-bot/twitter-rg.py >> //Users/USER/python/twitter-bot/output_log.txt 2>&1

322

323 Safari extensions

324

325 Coda Notes

326 - com.panic.CodaNotes

327 Open in Internet Explorer

328 - com.parallels.openinie

329

330 Firefox extensions

331

332 anonymoX

333 Awesome Screenshot Plus - Capture

334 Firebug

335 robcee

336 Firebug Working Group

337 Test Pilot

338 Ilana Segall

339 Selenium IDE

340 XPath Checker

341 Firesizer

342 SQLite Manager

343

344 iCloud errors

345

346 cloudd 5

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