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Apple music playback pause.(Signal Issue?)

Hi,


I have an issue with playback pausing when the iPhone signal service changes. Even with downloaded songs. I will start playing tunes saved on phone when out in my car and it will randomly pause. I reckon this has something to do with phone signal changing as it doesn't happen with airplane mode on.


These are downloaded songs so surely this shouldn't happen?


Any solutions?


Thanks,

iPhone 5s, iOS 8.2

Posted on Jul 7, 2015 2:12 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2015 8:54 AM

I am with the same problem. I still didn't have the time to try this and see if it works, but I just found a possible solution:


Problem #2: Apple Music playback automatically pauses when connection type changes (LTE, 3G, 4G)

Have you noticed that when you go through an area where your service/ connection speeds change, Apple Music pauses and you have to hit play to resume playback even with offline streaming? Yeah, it’s kind of a quirky issue.

The Fix: Even if you are playing offline music, when away from a Wi-Fi connection you have to allow Apple Music to use cellular data for it to work properly. This can be done by going into Settings>Cellular> Music app and enable (set to green). This will prevent it from pausing during playback as you travel through different network connections.


(http://www.idigitaltimes.com/apple-music-problems-how-fix-issues-syncing-playlis ts-icloud-library-offline-455939)

63 replies

Aug 25, 2015 3:06 AM in response to DigitalDougie

This is still an issue for me too after the latest update. I have mobile data on for Music but every time I come into service after having no service my music pauses, even for downloaded songs from Apple Music and music that I actually own too.


This is an obvious bug which I'm staggered Apple can't fix, seriously considering not keeping Apple Music after the trial if this continues.

Aug 26, 2015 6:29 AM in response to DigitalDougie

This happens to me on the subway as well, but only for music I have made available offline through Apple Music. When I enter a station that allows my phone to have a data connection (WIFI or Cellular), playback pauses. This does not happen with music I have previously purchased. The work-around I have been doing, is turning off cellular data and WIFI all together while on the subway. When doing this, the only time my music stops is when I get above ground and I turn my cell data back on.


I hope this fix this soon.

Sep 4, 2015 12:36 PM in response to patrickfromastoria

It seems that writing in these Support Communities doesn't change anything. I called Customer Sercice, and since then, I have been in contact with a regular service person, who transferred me to a senior adviser who talked to me at least 6 or 7 times, (he told me that this was a new problem, even if I told him that many peole posted very similar situations on the Apple Support Communities)and now I am in contact with an engineer at Apple in California who is taking care of the situation. I strongly suggest that you call customer Service so they will know it's not just a few isolated guys like me who are making things up.

Sep 17, 2015 7:06 AM in response to DigitalDougie

I can confirm, on my phone at least, this only happens with Apple Music content, stuff that I've downloaded to my phone for offline listening, not stuff that I actually own.


Whenever I change data connection, or get one after being out of service, music I've downloaded for offline listening pauses.


Anyone know if this bug has been fixed in iOS 9?

Sep 20, 2015 7:38 AM in response to patrickfromastoria

I have this issue with music that I own. This music is stored locally on my device and is not being streamed yet it pauses itself if my signal drops connection. Have Apple come out and given any guidance on why it is doing this? I love the concept of Apple Music but this is really frustrating me that I cant listen to my own music without it pausing itself.

I'm also not a fan of the music interface on the iPhone since the release of Apple Music. I have now lost the ability to browse albums and songs.

Disappointing as Apple Music has a lot of promise but it seems to be compromising the basic features that made the iPhone a great way of combining an iPod and iPhone.

Sep 20, 2015 8:19 PM in response to DigitalDougie

It does happen to me when the cellular signal is low/lost. I think it is because even when you have music downloaded for offline play, the Music app still has to confirm that you have an active Apple Music subscription active.

I was doing some "testing" during a drive upstate NY (2.5 hours each way) when I only played from the iPhone with the "show only offline" music selected. (A playlist of 200 songs and several single albums also added.) When I went into Settings/Cellular it appears that I had used about 15MB during the total of 5 hours of driving. Don't think that that is enough to actually stream 5 hours of music, but certainly within reason to think the Music app is checking as I went along that I have an active subscription.

What I don't understand is why can't the app - if you are playing offline music - just check when you start playing music, instead of what looks like each time a song starts.

Oct 2, 2015 2:19 PM in response to swandy

Bad problem, still happening today (October 2) with latest iOS update and iPhone 6. My son has an iPhone 5s and has the same problem. The only thing we've found that solves it is to use airplane mode. That's not a good solution if you are on the road and want to be able to receive messages.


My music has paused about 20 times today in my office.

Oct 8, 2015 5:00 PM in response to DigitalDougie

I'm having an issue with the music app. Is this the same thing as Apple Music? I don't have a subscription to anything but when I am driving home from work, I'll listen to MY music and when I'll skip music as I go and I find that it'll pause on me and won't start for awhile or if I lose the musicball then open it again the music will start playing. It started happening when they "upgraded" he music app. I was hoping iOS 9 would fix it but it hasn't. Does apple actually read these forums? The problem has been happening for far too long!

Apple music playback pause.(Signal Issue?)

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