voiton

Q: iTunes with Windows 10 install error

I'm trying to install iTunes 12.2.1 64bit on a new Windows 10 installation and I'm getting the following error:

 

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publickKeyToken="1fc8 b3b9a1e18e3b",processorArchitecture="amd64". Please refer to Help and Support for more information. HRESULT: 0x80073715

 

Any ideas?

Posted on Jul 29, 2015 2:06 PM

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Q: iTunes with Windows 10 install error

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  • by splazer2794,Helpful

    splazer2794 splazer2794 Jul 29, 2015 4:17 PM in response to voiton
    Level 1 (5 points)
    Jul 29, 2015 4:17 PM in response to voiton

    I dont have any issues installing it but I do have issues running it on my new windows 10. Task Manager just says not responding and it freezes my PC. Hopefully this is fixed sometime soon

  • by se_raustin,

    se_raustin se_raustin Jul 29, 2015 6:30 PM in response to splazer2794
    Level 1 (0 points)
    Jul 29, 2015 6:30 PM in response to splazer2794

    I am having the same problem launching the app in Windows 10. I was finally able to start it in "Safe Mode" by holding down the Shift and Control keys while launching iTunes. I was then asked by Windows10 if I wanted to allow that program to make changes to my computer and I responded "Yes". iTunes finally launched and I was able to connect to the iTunes store and sync my phone. I haven't tried to rip a CD yet, but that's next up on my list.

     

    The weird thing is that in Safe Mode I don't think it's supposed to connect to devices or to the internet to get to the iTunes store, but all of that worked just fine. It's an inconvenience until a fix is found, but ctrl+shift+launch is working for now.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 29, 2015 6:37 PM in response to se_raustin
    Level 9 (57,012 points)
    iPhone
    Jul 29, 2015 6:37 PM in response to se_raustin

    No where in the iTunes documentation that I have found does Apple claim that iTunes is compatible with Windows 10. If you read the forum here, you will also find a number of people that have Mac computers that are also reporting problems with Bootcamp and Windows 10. I'm believing you may need to wait until Apple announces that their software is compatible with the latest version of Windows.

  • by se_raustin,

    se_raustin se_raustin Jul 29, 2015 6:40 PM in response to voiton
    Level 1 (0 points)
    Jul 29, 2015 6:40 PM in response to voiton

    I tried to do a new install in Windows 10 and I couldn't even get an error message. All it did was spin that little blue circle a few times and then acted like nothing happened. I was finally able to launch iTunes by using Safe Mode (ctrl+shift held down while launching). That worked and I'm able to run the full version - sync the phone, connected to iTunes store, etc. That'll work until the system gets fixed.

     

    Now I'm off to holler at Microsoft.

  • by Joshio,

    Joshio Joshio Jul 30, 2015 12:54 AM in response to voiton
    Level 1 (0 points)
    Jul 30, 2015 12:54 AM in response to voiton

    I have the same exact issue, If and when a solution to this problem surfaces, do feel free to share with us. It's stressing me out. lol....

  • by se_raustin,

    se_raustin se_raustin Jul 30, 2015 2:11 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 30, 2015 2:11 PM in response to ChrisJ4203

    I connected with Microsoft Windows 10 support last night and they said it is a known issue. Apparently both sides are working on a fix. Should be addressed in an update soon. Until then, I'll just safe mode launch.

  • by criton01,

    criton01 criton01 Jul 30, 2015 3:20 PM in response to voiton
    Level 1 (0 points)
    Jul 30, 2015 3:20 PM in response to voiton

    I uninstalled and reinstalled Itunes 12 and get the following error..

    The Folder "Whatever your installed folder is in this case it wants to install to program files > Itunes" is on a locked disk or you do not have write permissions for this folder.

  • by spinrs2k,Helpful

    spinrs2k spinrs2k Jul 30, 2015 3:33 PM in response to voiton
    Level 1 (5 points)
    Jul 30, 2015 3:33 PM in response to voiton

    OP, try installing this version iTunes 12.2.1 for Windows (64-bit - for older video cards) then when going into itunes it will tell you there is an update available click yes to install it and it should update fine.

     

    I can confirm i was having excact same problem and this is how i was able to get the latest version of itunes installed and working.

     

    Hope that helps

  • by NickandCindy,

    NickandCindy NickandCindy Jul 30, 2015 3:40 PM in response to voiton
    Level 1 (0 points)
    Jul 30, 2015 3:40 PM in response to voiton

    Installed and runs perfectly. But when I try to play a song it says I must connect to Apple to Play Apple Music. I am logged in, tried logging out and back in, tried uninstalling I Tunes and reinstalling still having same issue. Even unchecked Icloud Music, music disappeared, re-checked box and it shows up. Just won't play. Any suggestions? Thanks Nick

  • by Rvermi,

    Rvermi Rvermi Jul 30, 2015 3:59 PM in response to NickandCindy
    Level 1 (0 points)
    Jul 30, 2015 3:59 PM in response to NickandCindy

    Thanks for posting this.   This worked for me too. 

  • by voiton,

    voiton voiton Jul 30, 2015 4:31 PM in response to spinrs2k
    Level 1 (3 points)
    Jul 30, 2015 4:31 PM in response to spinrs2k

    Ah, getting closer.

    I got that version to install. Unfortunately the app won't launch. Just seems like nothing happens when I click it, only a half second spinning wheel. Tried compatibility mode too. I do have QuickTime and iCloud working now though now, and the computer recognizes my iPhone, but still useless without iTunes. So close I can taste it.

  • by PhilWinchester,

    PhilWinchester PhilWinchester Jul 30, 2015 5:08 PM in response to NickandCindy
    Level 1 (0 points)
    Jul 30, 2015 5:08 PM in response to NickandCindy

    hi i had the same problem at the beginning. i fixed it with the following: open itunes and go to radio. play a song from a category like hip hop for example. after that try playing your faved songs in your own music. it now should work fine:) enjoy

  • by NickandCindy,

    NickandCindy NickandCindy Jul 30, 2015 5:15 PM in response to PhilWinchester
    Level 1 (0 points)
    Jul 30, 2015 5:15 PM in response to PhilWinchester

    PhilWinchester,

     

    Thanks So much. I did what you said and I am listening to my music as I type!

     

    Thanks Again!

    Nick

  • by PhilWinchester,

    PhilWinchester PhilWinchester Jul 30, 2015 5:26 PM in response to NickandCindy
    Level 1 (0 points)
    Jul 30, 2015 5:26 PM in response to NickandCindy

    no problem you're welcome!

    i iam glad its working for you

    I really don't know why this is working but it is

     

    have a nice/good day/night

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