Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes with Windows 10 install error

I'm trying to install iTunes 12.2.1 64bit on a new Windows 10 installation and I'm getting the following error:


An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publickKeyToken="1fc8 b3b9a1e18e3b",processorArchitecture="amd64". Please refer to Help and Support for more information. HRESULT: 0x80073715


Any ideas?

Posted on Jul 29, 2015 2:06 PM

Reply
60 replies

Jul 30, 2015 3:40 PM in response to voiton

Installed and runs perfectly. But when I try to play a song it says I must connect to Apple to Play Apple Music. I am logged in, tried logging out and back in, tried uninstalling I Tunes and reinstalling still having same issue. Even unchecked Icloud Music, music disappeared, re-checked box and it shows up. Just won't play. Any suggestions? Thanks Nick

Jul 30, 2015 4:31 PM in response to spinrs2k

Ah, getting closer.

I got that version to install. Unfortunately the app won't launch. Just seems like nothing happens when I click it, only a half second spinning wheel. Tried compatibility mode too. I do have QuickTime and iCloud working now though now, and the computer recognizes my iPhone, but still useless without iTunes. So close I can taste it.

Aug 3, 2015 3:00 PM in response to voiton

I ran into the same issue, not only with iTunes but an Adobe product as well, but I found the easy solution. Because of the way Windows 10 and installations work, even if you are an administrator on your system stuff will not install properly. The way I got the iTunes 12 to install was to right-click on the installer file and select "Run as administrator". No problems with the iTunes install or the Adobe product after doing that. My guess is, it is just another "Undocumented Feature".

iTunes with Windows 10 install error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.