iPhone music app freezing, throwing me out, misbehaving

The recent update that was supposed to fix the initial problems with Apple Music (I wasn't having any problems) has actually CREATED problems for me. The app continuously freezes, I can't access the Music menu in Settings to turn Apple Music off altogether. I've also noticed that my battery drain is worse too!! ***. I read today that it seems people are dropping AM at a high rate. No wonder. Me too I'm afraid.

I am so glad it isn't just me... I had made a post on this site and on MR and got directed to this post from MR...

Issues with iOS 8.4.1 in. regards to... Everything? More details inside

I see people say to back up your device and restore it... But it won't back up in iTunes... And unlike other parts of the iOS, I can't get into my iCloud settings to disable Find My iPhone ... Even if I reboot my phone... How has this not been fixed yet?

Just to add to the annoyance, Apple have just updated their status page reporting issues with iCloud Drive and iWork. Of course Apple Music, App Store are listed as functioning perfectly, despite evidence to the contrary.

https://www.apple.com/support/systemstatus/

Multiple Services - Less than 3.16% of users are affected

After following the instructions on My solution to this current Apple Music and Email Link Mess my iPhone has been working ok for nearly 24 hours, previously it never got more than 30 minutes without the problems returning. My iPad however was not so lucky and is currently experiencing all of the usual issues again. I know some people have gone more than 24 hours with their phones only for them to mess up again so I'm fully expecting that to happen to me also.

I won't be carrying out any more troubleshooting and will now just wait for the iOS 9 official release.

After spending a good bit of time on the phone with Apple support yesterday, I took their advice to go through a factory restore and it seems to have resolved the problems (so far). Prior to the restore, for the past couple of days, out of nowhere, my iTunes and Podcast app, as well as the settings menu that deal with music and the app store would continually freeze up on me and if it was while listening to a podcast it would never remember my place when I restarted it.

It's important that you go through the restore that reinstalls iOS rather than just restoring from a backup. Follow these steps:

1. Backup your device to your computer
2. While it is plugged into your computer, press and hold the power and home button. Keep holding them after the Apple logo appears (for approximately 10 more seconds) and it will go into restore mode, showing the icon of the cable on the phone and in your iTunes it will prompt you that a device needs to be restored.
3. Choose the "Restore" option (not "Update")
4. This will reinstall the iOS on your device from a clean copy. When it completes, your device will show the "Hello" screen. Keep it plugged in and follow the prompts to enable location services, enter your iTunes account information, etc.
5. You will then be prompted to restore the device from a backup, with the default showing the most recent backup.
6. Choose this and then go get something to eat. If you have as many apps as I do (300+), it's going to take up to an hour to restore...

For now, the freezing seems to have stopped. I have used this same process in the past when a faulty update caused corruption on my iPad 2 and turned it into a brick. Since the factory restore, it's been great. I'm starting to think that running a restore like this once or twice a year may be the best way to keep the devices operating in a clean way...

I have also been experiencing these problems since a few days ago, first did an iTunes restore from backup, then full clean restore. Problems went away for a while but always came back. Tried 'reset network settings', again, fixed for a while but all the issues came back.

Issues with iPhone started a few days ago, exact same problems on my iPad started yesterday. For me the specific issues are :

• Cannot install podcasts using standard podcasts app, download is always waiting
• In AppStore, already installed apps have the 'iCloud download button', not 'Open'
• Cannot install new apps (click on get, just get the animated circle)
• Cannot open Radio from Apple Music (all other tabs ok)
• In settings cannot open iTunes & App Store page, can open iCloud page, but cannot scroll, screen locks after a few seconds.

PROBLEM FIXED (I think...)

Like all of you, I have been fighting this issue for about 4 days now. My phone has been draining the battery sometimes as much as 50% in one hour, networks unavailable, apps unresponsive and freezing (especially Music and Podcasts, as well as the settings for them), phone hot to the touch.

What I tried: Full restore to factory settings (at least 7 times), reset of network settings several times, turning off Apple Music, turning off iCloud music.

What I found: I determined that iCloud syncing of my music was pegging my processor (even AFTER I turned off iCloud sync), making it hard to get network connections, causing unresponsive and freezing apps, as well as killing my battery. I am subscribed to Apple Music and iCloud, and sync all of my music over the air to iCloud. When I first experienced the issues over the weekend, I restored my phone to factory settings, which also wiped my music. I realized my device has been attempting to load 40GB of music in the background and it was killing all other processes.

What I did:

• Plug my phone into my Mac & launch iTunes
• Backup device.
• Turn off iCloud music (this will remove all of your music from your device).
• Turn off Apple Music.
• Sync device
• Backup phone again
• I then selected only one album from my iTunes to sync to my phone (so that it doesn't try to push 40GB of music in the sync)
• Sync and backup again
• Press and hold the home button and power button until you see the plug on your phone (not the apple logo, it appear about 10 seconds after the apple logo appears); This will put your phone into restore mode.
• Follow prompts to restore your phone to factory settings
• Follow prompts to restore from latest backup

For now at least, my phone isn't hot, the battery is not draining, and all network and app functions have returned. I attempted parts of this before (turning off iCloud and syncing to my computer), but my phone kept trying to download music from iCloud even after syncing to my iTunes music. Clearly a bug. By going through all of the steps above, it finally killed that loop. I've since turned back on Apple Music (but not iCloud music) and it is still working fine. I will likely just sync my music to my computer instead of iCloud until an OS patch comes out just to be safe.

I had the same issue. Here's what I did for my iPad and my gal's iPhone.

• Sign-out of your iTunes ID on ALL of your machines and devices, both computers and iPhones/iPads.
• Reboot. (I do not know if this step is necessary, but it's not something that will hurt.)
• Sign back into your iTunes ID.

I think it is an iTunes/App Store ID synchronization issue. When you sign-out on ALL devices and then re-sign-in, it gets them back into "balance."

I hope this helps.

A.

I have similar problems on my iPad air 2 .. it´s a 4g capable 128gb unit, and after 5 or so songs relayed via airplay the app stops responding. It hoggs resources like mad, notes app is lagging for example when this happens.

Takes up to 1 minute to recover from this, only sollution so far has been to reboot the ipad to be able to play another 5 or so songs.. Doubletapping home and ending the app does not fix it.

Also if I try to access music tab under settings, after freeze - and before reboot, the same thing happens. Settings app freezes, and music tab is unaccessible.

Streaming via Wi-Fi, or offline songs.. doesn´t matter.

Holy crap this last update has made a mess of this app.

THIS IS A RED FLAG BUG.... Should have been a showstopper in beta already 😟 😟 😟

same here. it spits me out to the Apple Music sign up page and locks when I try to do anything that uses my Apple ID in settings (music, iCloud, messages, Apple Music profile in the Music app) all since installing 8.4.1

I have similar issues with Apple Music iOs. It was working pretty well up to 2 days ago. Now I have iTunes open on my my Mac and Apple Music on my iPhone is not able to access radio feature or does not play any of my songs. I have rebooted my iPhone every two hours due to this issue. Yesterday, my iPhone announced that I am listening on different device and suddenly my Mac stopped playing my song as my iPhone was trying to access the music catalogue. I think these bugs are really annoying.

You have to consider that it might be a bug in you software. I have updated my devices and its working fine. Back up the device and restore it to factory settings and set up as a new device and test. If all is ok then restore your data and then test.

This exact problem started a few days ago on my 6+. In the For You tab I will click on a playlist or album (that is not in my library), nothing will happen, then it will kick it back to the original sign up page. If I re-boot, it works for a few hours, then it will start up again. If I am going to pay $14.99 a month, it has to work as advertised.

Okay I'll bite. Just restored my phone using a fresh install of 8.4.1. I'll report back if I have any issues.

My belief is that the phone is losing contact or communication with the Apple ID servers. Hence why it freezes when you try to look at settings on anything Apple ID related (Music, Messages, iCloud)

And now I can't access the iTunes & App Store menu in Settings. It just freezes the whole Settings app. It's true that it seems that all settings specific to iTunes that involve connectivity to Apple are effed up. Everything freezes. They are unuseable. Now what?!??