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Q: iPhone music app freezing, throwing me out, misbehaving

This is on an iPhone 6 with the latest iOS 8.4.1 as of today, running the music app with an account for the family. As I'm browsing and listening to music, the app threw me out after an hour or so complaining about an authentication failure, unable to log me in. Quitting and restarting the app didn't work. Getting to the iTunes and app store section was impossible as the settings app would freeze when I pressed this menu item. Rebooting the phone got it working.

 

I am seeing the app misbehaving at irregular intervals, with the screen just going blank with no music list or albums, but it doesn't stop playing what's already on.

 

At other times, selecting a song doesn't play it. The app appears to "think" about it for a while and simply gives up. Retrying 4-5 times gets it playing.

 

There's really no problem with my WiFi or net connection and I'm on a 200Mbps fibre line here. Just to test, spotify worked just fine with no glitches.

 

Are there any tips & tricks you have used to resolve these problems?

Posted on Aug 21, 2015 8:50 AM

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Q: iPhone music app freezing, throwing me out, misbehaving

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  • by Entomologen,

    Entomologen Entomologen Aug 21, 2015 9:54 AM in response to ssgp
    Level 1 (0 points)
    Aug 21, 2015 9:54 AM in response to ssgp

    I have similar problems on my iPad air 2 .. it´s a 4g capable 128gb unit, and after 5 or so songs relayed via airplay the app stops responding.  It hoggs resources like mad, notes app is lagging for example when this happens.

     

    Takes up to 1 minute to recover from this, only sollution so far has been to reboot the ipad to be able to play another 5 or so songs..  Doubletapping home and ending the app does not fix it.

     

    Also if I try to access music tab under settings, after freeze - and before reboot, the same thing happens. Settings app freezes, and music tab is unaccessible.

     

    Streaming via Wi-Fi, or offline songs.. doesn´t matter.

     

    Holy crap this last update has made a mess of this app.

     

    THIS IS A RED FLAG BUG....  Should have been a showstopper in beta already

  • by rdlogie,Helpful

    rdlogie rdlogie Aug 21, 2015 8:43 PM in response to Entomologen
    Level 1 (5 points)
    Aug 21, 2015 8:43 PM in response to Entomologen

    The recent update that was supposed to fix the initial problems with Apple Music (I wasn't having any problems) has actually CREATED problems for me. The app continuously freezes, I can't access the Music menu in Settings to turn Apple Music off altogether. I've also noticed that my battery drain is worse too!! ***. I read today that it seems people are dropping AM at a high rate. No wonder. Me too I'm afraid.

  • by gadgetguy03,

    gadgetguy03 gadgetguy03 Aug 21, 2015 10:29 PM in response to ssgp
    Level 1 (0 points)
    Aug 21, 2015 10:29 PM in response to ssgp

    same here. it spits me out to the Apple Music sign up page and locks when I try to do anything that uses my Apple ID in settings (music, iCloud, messages, Apple Music profile in the Music app) all since installing 8.4.1

  • by tomsjoberg,

    tomsjoberg tomsjoberg Aug 22, 2015 5:11 AM in response to ssgp
    Level 1 (4 points)
    iCloud
    Aug 22, 2015 5:11 AM in response to ssgp

    I have similar issues with Apple Music iOs. It was working pretty well up to 2 days ago. Now I have iTunes open on my my Mac and Apple Music on my iPhone is not able to access radio feature or does not play any of my songs. I have rebooted my iPhone every two hours due to this issue. Yesterday, my iPhone announced that I am listening on different device and suddenly my Mac stopped playing my song as my iPhone was trying to access the music catalogue. I think these bugs are really annoying.

  • by bhuron,

    bhuron bhuron Aug 22, 2015 6:41 AM in response to ssgp
    Level 1 (0 points)
    Aug 22, 2015 6:41 AM in response to ssgp

    I have the exact same issue here, the problem affects not only Music but also Podcasts, the iTunes Store, even these apps' settings.

  • by Liberxiii ,

    Liberxiii Liberxiii Aug 22, 2015 6:51 AM in response to ssgp
    Level 1 (5 points)
    Aug 22, 2015 6:51 AM in response to ssgp

    You have to consider that it might be a bug in you software. I have updated my devices and its working fine.  Back up  the device and restore it to factory settings and set up as a new device and test. If all is ok then restore your data and then test.

  • by tomsjoberg,

    tomsjoberg tomsjoberg Aug 22, 2015 7:39 AM in response to Liberxiii
    Level 1 (4 points)
    iCloud
    Aug 22, 2015 7:39 AM in response to Liberxiii

    If software has a bug, bug does not disappear by reinstalling the same software unless Apple has quietly fixed the issue without giving the software package new release number:)

  • by coop15879,

    coop15879 coop15879 Aug 22, 2015 8:10 AM in response to ssgp
    Level 1 (0 points)
    Aug 22, 2015 8:10 AM in response to ssgp

    This exact problem started a few days ago on my 6+.  In the For You tab I will click on a playlist or album (that is not in my library), nothing will happen, then it will kick it back to the original sign up page.  If I re-boot, it works for a few hours, then it will start up again.  If I am going to pay $14.99 a month, it has to work as advertised.

  • by gadgetguy03,

    gadgetguy03 gadgetguy03 Aug 22, 2015 9:06 AM in response to Liberxiii
    Level 1 (0 points)
    Aug 22, 2015 9:06 AM in response to Liberxiii

    Okay I'll bite. Just restored my phone using a fresh install of 8.4.1. I'll report back if I have any issues.

     

    My belief is that the phone is losing contact or communication with the Apple ID servers. Hence why it freezes when you try to look at settings on anything Apple ID related (Music, Messages, iCloud)

  • by rdlogie,

    rdlogie rdlogie Aug 22, 2015 11:59 AM in response to gadgetguy03
    Level 1 (5 points)
    Aug 22, 2015 11:59 AM in response to gadgetguy03

    And now I can't access the iTunes & App Store menu in Settings. It just freezes the whole Settings app. It's true that it seems that all settings specific to iTunes that involve connectivity to Apple are effed up. Everything freezes. They are unuseable. Now what?!??

  • by Jauernig,

    Jauernig Jauernig Aug 22, 2015 2:39 PM in response to rdlogie
    Level 1 (0 points)
    Aug 22, 2015 2:39 PM in response to rdlogie

    Same situation here. The only way to fix it just for while, until it freezes again, is to turn off the iPhone or the iPad and turn it on again. It just drives me crazy. It started after the installation of the iOS 8.4.1. version. Pleeaaaase, help us.

  • by gadgetguy03,

    gadgetguy03 gadgetguy03 Aug 22, 2015 2:43 PM in response to ssgp
    Level 1 (0 points)
    Aug 22, 2015 2:43 PM in response to ssgp

    I backed up my iPhone 6 to iCloud and restored via iTunes. That was at 10am this morning. It is now 4pm and I have not had any issues. Will update if I do but I believe this fixed it.

  • by jpatora,

    jpatora jpatora Aug 22, 2015 4:31 PM in response to gadgetguy03
    Level 1 (0 points)
    Aug 22, 2015 4:31 PM in response to gadgetguy03

    Did you restore from a backup or as a new phone? 

  • by gadgetguy03,

    gadgetguy03 gadgetguy03 Aug 22, 2015 4:33 PM in response to jpatora
    Level 1 (0 points)
    Aug 22, 2015 4:33 PM in response to jpatora

    I just restored from backup in icloud. Though iTunes would've worked faster I believe.

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