Issues with "Groups" in Contacts after iOS 9 upgrade

User uploaded file

Hello,


I am having two issues.


1. My groups in contacts are no longer in alphabetical order after upgrading to ios9. I have tried removing them via the iTunes sync and then adding them again and all it did was resort them in another random order - not alphabetical. Has anyone else had this issue? Do you have a fix?


2. Contacts used to remember which Group I had selected for viewing. Now, after ios9 upgrade, each time I go into contacts via direct or by "Phone", ALL my Groups are checked instead of the 1 group I had chosen, so ALL my contacts appear.


Any input is greatly appreciated.

iPhone 6, iOS 9

Posted on Sep 17, 2015 6:49 AM

Reply
127 replies

Sep 30, 2015 7:21 PM in response to jamesvincent

something else which doesn't seem to be addressed above:


my phone is synced with my work Outlook Exchange server address list.

i Used to be able to go into groups and search for a colleague. Once I find the colleague, I can open his contact card, make amendments and press save.


tthese amendments would then be saved for future use.

the most common amendment I make is changing the mobile telephone number to include '+' at the start, in order for what's app to recognise the number.

without it, my work exchange server lists all country codes without the '+' at the front.


since ios9 these amendments I make have been lost.. And even if I try to replicate, once I force close the contacts app, it loses the changes.

this means any colleagues whose contacts I downloaded from the exchange server will not show on whatsapp.


please fix!!!

Sep 30, 2015 9:09 PM in response to Lario22

I'm sadly adding myself to this growing list! 😟 Very frustrating - for many of us, we use our Contact Groups often and this, seemingly random order of Groups, is somewhat of an inconvenience! I'm up-to-date on all devices i.e. iPhone, iPad and Mac as of 1 Oct 2015 and the same issue persists. I've tried numbering the Groups i.e. 01, 02, 03 and so on with no luck! Nothing seems to work and I've even found trying many of the ideas that others have tried only produces a different random order of Groups within my contacts. This is definitely an oversight that needs fixing fast! Hopefully if enough of use complain, Apple will be forced to work on a bug fix for their next update?

Sep 30, 2015 10:07 PM in response to webculture

I'd strongly recommend everyone with various GROUP Contacts issues to report as a bug to http://apple.com/feedback.

I've just found another GROUP list bug: By deselecting "All Facebook" list, all Chinese char contacts are spaced by an extra # between 2 adjecent contacts and the highlight always goes back to the top of their list, which is located immediately after the last English contact.


My view is that this particular part of the software has some major bugs.

Oct 1, 2015 7:39 AM in response to msbrenie

msbrenie wrote:


I am have this same issue:

Contacts used to remember which Group I had selected for viewing. Now, after iOS 9 upgrade, each time I go into contacts via direct or by "Phone", ALL my Groups are checked instead of the 1 group I had chosen, so ALL my contacts appear 😠. I have spent hours getting my contacts organized and know this happens.


Any input is greatly appreciated.


iPhone 6, iOS 9

Issues with "Groups" in Contacts after iOS 9 upgrade

Thanks for reporting this. I thought it was my contacts app that was causing the problem.

Oct 2, 2015 7:44 AM in response to pcb6818

I just upgraded to 9.0.2 with bated breath (I guess I must have missed the notice for the update as it just reminded me to upgrade). Alas, my contact groups are still a mess. Gosh, I've been using Apple products for, what, a dozen years now? I used to enthusiastically promote their stuff but lately I've been telling folks that Apple quality is not what it used to be.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issues with "Groups" in Contacts after iOS 9 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.