Re: Issues with "Groups" in Contacts after iOS 9 upgrade
On Saturday in anticipation of purchasing a 6S I installed iOS9 on my iPhone5 & discovered that Groups in Contacts is no longer Alphabetized.
On Monday I called Apple Care. They said that engineering is aware of the problem & is working on it.
I have 1,843 Contacts that I use for work. I have nearly 200 Groups. I need Groups to be searchable in order to have functionality in Contacts. In iOS9 Groups are randomly displayed. It’s strictly hunt & peck. Frustrating to the point of being unusable.
Today, Tuesday, I went to the Apple Store to see if they might have a 6S with iOS8.4 on it. They do not.
I talked to Tech Support to see if I could uninstall iOS9 from my 5 & reinstall iOS8.4. The answer is no.
You can't go back and reinstall an older OS on an existing phone.
Tech spent tons of time trying to find a solution to no avail.
Installed 2 second party contact managing apps that also had Groups non-alphabetized. I asked if that could be due to iOS9 and she didn't know.
I said that they should trade me out for an iPhone 5 with 8.4 on it. They said there's no way to know what phone they have in the store has what OS on it, that they'd have to go through & open all of the boxes.
I said - try opening one box, the one you've had in the store the longest.
The gal came back & said that they have one phone in the store that matches mine but that they would not give it to me. They said that since it wasn't a hardware issue & that there was only one in the store that they couldn't release the phone. They had to save it for someone that does have a hardware issue.
I asked that they find a store that does have more than one phone.
They said that they are not authorized to do so.
They said that there is internal literature about it and that engineering is working on a fix. Their policy is that since it's a software issue not hardware and that it is now a known issue that is being worked on they can't/won't do anything further to help.
Have to wait until a fix is released.
I mentioned that the OS had been out for a month, that they should have known about it for a month, why is it just now getting attention? They danced around it. My guess is that it's low priority for them.
I suggested that the same way Apple contacts people telling them to install the new OS they should be contacting people & telling them that they will no longer have a fully functioning phone if they install OS9
No answer for that.
So at the end of the day I have to re-do all of my settings which were lost trying to solve the problem & I still have the problem.
I thanked them & told them that I am incredibly disappointed with Apple.
They gave me a card for a free phone case when I buy the 6S
All in all, unsatisfying & time consuming.
Onward & upward.
