After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

heribertfromaustria wrote:

At least for my providers mailserver it looks like I found a workaround (to be honest, my provider gave me working settings)

I have set up my POP Account with the following modifications to what IOS gave me as default:

SMTP:

Use SSL OFF

In Advanced:

Use SSL OFF

Port 110 instead of 995

During the verification process I had to manually trust the certificate of the pop and smtp servers

This setup is working since yesterday noon time, so more than 24 hours. The memory footprint is aprox. 59.1 MB.

After playing around with all kind of dummy accounts for testing I reactivated my original Mail account and just made the above mentioned modifications and since then, everything works fine. But all mails which had been lost remain in the "This message has not been downloaded from the server." condition and are lost. Hope the growing memory does not cause the problem to return.

Looks like the reason for working was NOT this Setting, but the memory! After memory having climbed up to about 60 MB again, mails with attachments disapeared and the memory of mail dropped down to abou 6 or 7 MB. This had been reported already.

I give up!

to Mackenzietsi - I think the most of the issues reported by far on these threads have been pertaining to lost email on POP accounts.

IMAP seems to be working - at least in my own experience...

Greetings,

Sad to say, my reseting email messages to Mark as Unread did NOT work. Spent 30 mins at an Apple store and no luck. And finally, I deleted my account and reset my phone to the day I received it...asked for a password for email and I started receiving emails. Let's see if they "stick around." I plan to leave the emails on the internet server to see if that might be causing the problem.

The tech did say he thought it might have to do with a new operating system not working well with a POP account.

i was going to say exactly the same thing AndroidEnvy. It's great to be getting lots of suggestions, but it is now getting a bit confusing, as I think most of us in this thread are in POP and wish to stay that way. Changing to IMAP may be a fix for some, which is great, but not a fix for those of us which wish to remain on POP.

Do we need to create a new thread with POP in the heading to avoid confusion, and false hope?

Thanks again for all the suggestions though, keep them coming!

Hi Rontu2, Will616, AndroidEnvy and other affected POPs

I have just left the Apple Store after my Genius appointment. It started with a shall we saw “robust”, discussion about IMAP v POP! I said I didn’t want to have that discussion, rather I just wanted Apple to let people know if it was no longer going to support POP.

I said I didn’t expect him to be able to fix anything for me today, rather just to escalate the message up the chain to hopefully make a POP fix into a future update. He said he would, and also suggested I send feedback via the link. I said I had already done that.

I must admit, I am feeling quite disheartened as I don’t know if Apple will hear from enough people affected by the changed POP behaviour to put the effort into solving it. 😢 Is the only real solution to resort to IMAP on our devices? 😕

Update: I have been trying to reproduce the problem without success. I sent two emails with large attachments (~ 1.5 MB) to my one remaining POP account about 36 hours ago. Both are still on my phone, with the attachments. I'll give it several more days.

Lawrence Finch wrote:

Update: I have been trying to reproduce the problem without success. I sent two emails with large attachments (~ 1.5 MB) to my one remaining POP account about 36 hours ago. Both are still on my phone, with the attachments. I'll give it several more days.

Hello,

I did a lot of testing, the problem seemed to be solved after each try, but reappeared always.

However, during the last try I followed the recommendation given in one of the posts above and had an eye on memory used by mail. After 60 MB had been reached, the misery reappeared. Mail tried to download old mails, which had been deleted from the POP Server already, with no success....

Regards

For me it happens where the email is downloaded to the phone first (emails and attachments are opened and read / viewed). later when I subsequently download them onto my PC and read them etc, I can no longer read them on the phone (message not downloaded from server) - even though a few hours before they were. The attachments usually range from 3 mbup to 8mb (photos, documents). Only happens on iOS9 - iOS7 & iOS8 no problem at all

I just sent additional large email attachments totaling over 100 MB. My total mail storage is currently 273 MB. I'll keep monitoring.

Thank you for the detailed explanation. Everyone reading this thread needs to take your advice and register their complaint at www.apple.com/feedback.

Are you using imap or POP? I originally used POP and lost content on some of my emails after each software update. I hoped it was just a freak accident. Then I noticed I continued to lose content on some emails. My settings on my mobile devices were not to delete from the server. When I download emails on my iMac they are then deleted from the server. What I believe my problem is that when I am not using cellular or wifi many email contents are not available. As soon as I get a connection the email content is available, unless I have deleted it from the server. This is not how Mail worked prior to the software update. I don't want to leave my emails on the server and I want to have them available when I am not connected. I don't think this has anything to do with file sizes. It seems like the app just wants to be continuously connected and if it is not it deletes content. I have insured I am using the correct POP settings.

i did try imap for a few days but, again, I couldn't access email contact offline. Is this the way it is supposed to work? I am using an iPad Air and iPhone 6plus.

My question is: why this bug is found only from a part of customers using pop account? If not it would also been talked from all media channels.

I've no answers for that.

I am having exactly the same problem as everyone else in that all the content in my saved emails have disappeared to be replaced by the message "This message has not been downloaded from the server".

I am receiving emails ok on my Ipad but after about 1 day the content disappears and is replaced by the dreaded message.

I have also upgraded to IOS9.0.1 and IOS9.0.2 to see whether that would fix the problem but it doesn't.

The worst ever IOS upgrade from Apple. So much for pre-release software testing!

Use this link for iPhone feedback: http://www.apple.com/feedback/iphone.html

Please post that on the feedback link: http://www.apple.com/feedback/iphone.html