Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone stuck on apple logo after iOS 9 update.

Phone stuck on apple logo after iOS 9 update. I tried restoring with iTunes but it just gets stuck. Help please.

iPhone 6 Plus

Posted on Sep 17, 2015 7:25 PM

Reply
84 replies

Oct 11, 2015 9:16 AM in response to tuvox

Did your update survive the first reboot of the phone? This morning, I thought I had resolved this issue by putting my phone into recovery mode, doing a clean install of 9.0.2 using the IPSW file downloaded from Apple (using the Shift-Click-"Restore") method, and then re-loading my backup.

Everything was working, with NO data loss, until I rebooted the phone. On reboot, it stuck at the Apple logo as usual.

Going to try the iBackupBot method next. Fingers crossed.

Oct 12, 2015 12:48 AM in response to dsung

Hi,


I have the same above problem.


I have updated my iPhone 5S to iOS 9.0.2 but I am not able to restore it with my last backup taken from iOS 8.1.4


Now since Apple has stopped signing iOS 8.1.4 I can't revert back to iOS 8.1.4


So now I am stuck with iOS 9.0.2 without my earlier data, Can you please specify which files did you specifically deleted? OR can you please help me find out the solution?


I can be available via Team Viewer or any other app if need be.


I need this urgent.


Thanks,

Sanket S.

Oct 15, 2015 6:51 AM in response to sam.rude.dude

This is apparently a common issue. I have it too.... Awaiting a fix to restore my data.... have disabled backup to iCloud in the meantime....


Here are all the threads I found on this including this one:


Re: ios9 icloud backups missing information

9.0.2 backup restore issue.

iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

Phone stuck on apple logo after iOS 9 update.

http://forums.imore.com/ios-9/343086-restoring-icloud-backup-ios-9-02-issues.htm l

Oct 15, 2015 11:26 AM in response to dustinspaulding

@dustinspaulding

Something does not add up though.... A replacement would fix this if it is a hw issue.... Is that what you are alluding to? If it is software, then our existing phones should be able to be 'reset' to the same state as a brand new phone and then it would work. I have tried a number of things to get it to that state without luck.

Will go to store though and see what they can do.... biggest issue is they don't have usually a 6s available....

Oct 21, 2015 11:50 AM in response to AmE I5

BTW dear all listed tools are not able to get back sms etc.
I was able to manage and get back my Whatsapp chatt and media by using iBackupbot, I've created a new backup on iO9 and modify it with iBackbot and restored back to my device and got my all whatsapp chats and media etc.
Now I just want to get back my SMS.

Oct 21, 2015 5:27 PM in response to vladjiman

Not fixed in iOS 9.1. Apple has already replaced my phone once and the Genius Techs were completely stumped when they tried to diagnose it. I was able to get the new phone to 8.4.1 (the tech said i HAD to update the phone to iOS 9, even when I told him it would just break it) but now Apple has stopped signing 8.4.1 and I'm stuck with a stuck phone.


APPLE PLEASE FIX THIS.

Phone stuck on apple logo after iOS 9 update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.