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EtreCheck Help - Analysis from an Expert?

In short: My computers been running slowly after installing East West Music libraries and other large GB stuff. I just today upgraded my RAM from 4 to 16gb, performed a repair disk permissions in normal and recovery mode, booted in SAFE mode, reset the PRAM and battery and deleted a few files, such as the PACE related ones (I hope that was OK).


I was hoping to get some feedback on which files and other junk I can remove, based on this most recent EtreCheck data. Thanks!


Hardware Information: (What does this mean?)

MacBook Pro (15-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 850 - SN = D86117602FQDGDMAG


Video Information: (What does this mean?)

Intel HD Graphics 3000

Color LCD 1440 x 900

AMD Radeon HD 6750M - VRAM: 1024 MB


System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE HDD HTS727550A9E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (154.10 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-898 ()


USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/System/Library/Extensions

[loaded] com.digidesign.iokit.DigiDal (10.3.9f207 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[not loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]


Launch Agents: (What does this mean?)

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.eastwest.server.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Caffeine Application (/Applications/Caffeine.app)

Dropbox Application (/Applications/Dropbox.app)


Internet Plug-ins: (What does this mean?)

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 18.0.0.232 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Audio Plug-ins: (What does this mean?)

DVCPROHDAudio: Version: 1.3.2

Avid CoreAudio: Version: 10.3.9.462 - SDK 10.6 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

1% fontd

0% taskgated

0% watchdogd

0% mdworker(7)


Top Processes by Memory: (What does this mean?)

831 MB kernel_task

213 MB mds_stores

213 MB mdworker(7)

131 MB ocspd

82 MB Finder


Virtual Memory Information: (What does this mean?)

11.00 GB Free RAM

5.25 GB Used RAM (1.94 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Sep 21, 2015, 12:53:46 PM Self test - passed

Posted on Sep 21, 2015 10:07 AM

Reply
29 replies

Sep 21, 2015 10:35 AM in response to zeldazoo22

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Sep 21, 2015 10:55 AM in response to Linc Davis

Linc...after opening word, it took about 8 seconds to open, but the wheel spun, and from 49:15-49:48, I got these messages:


9/21/15 1:49:15.546 PM taskgated[92]: no application identifier provided, can't use provisioning profiles [pid=1194]

9/21/15 1:49:15.791 PM taskgated[92]: no application identifier provided, can't use provisioning profiles [pid=1196]

9/21/15 1:49:17.233 PM storeinappd[685]: InAppServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd61bb005c0> connection from pid 1194 with interface <InAppServiceInterface: 0x7fd61952a450> (PID 1194)

9/21/15 1:49:18.435 PM storeaccountd[301]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fe461ebd220> connection from pid 685 with interface <AccountServiceInterface: 0x7fe461eefe40> (PID 685)

9/21/15 1:49:18.436 PM storedownloadd[339]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa13b50c530> connection from pid 685 with interface <DownloadServiceInterface: 0x7fa13b51ada0> (PID 685)

9/21/15 1:49:20.892 PM Microsoft Word[1194]: ApplePersistenceIgnoreState: Existing state will not be touched. New state will be written to /var/folders/_2/10xkqgts06z_lrp7dx7c5crc0000gn/T/com.microsoft.Word/com.microso ft.Word.savedState

9/21/15 1:49:24.084 PM Microsoft Word[1194]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

9/21/15 1:49:27.679 PM CoreServicesUIAgent[300]: unexpected message <OS_xpc_error: <error: 0x106953c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x106953f70> { length = 18, contents = "Connection invalid" }

}>

9/21/15 1:49:27.681 PM storedownloadd[339]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa13b702140> connection from pid 685 with interface <DownloadServiceInterface: 0x7fa13b436a20> (PID 685)

9/21/15 1:49:30.226 PM WindowServer[142]: WSGetSurfaceInWindow : Invalid surface 1237131842 for window 254

9/21/15 1:49:30.226 PM WindowServer[142]: WSGetSurfaceInWindow : Invalid surface 1237131842 for window 254

9/21/15 1:49:30.226 PM WindowServer[142]: WSGetSurfaceInWindow : Invalid surface 1237131842 for window 254

9/21/15 1:49:30.294 PM com.apple.xpc.launchd[1]: (com.apple.preference.datetime.remoteservice[1193]) Service exited due to signal: Killed: 9

9/21/15 1:49:34.178 PM com.apple.preference.datetime.remoteservice[1212]: Could not instantiate prefPaneObject for tab view item.

9/21/15 1:49:48.881 PM mdworker[1206]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7f8fead60160 {SecCSArchitecture=i386}

Sep 21, 2015 11:19 AM in response to zeldazoo22

Add more ram was a needed move. Your using,

5.25 GB

Used RAM (1.94 GB Cached)


Look into running activity monitor.



Some semi-random thoughts on addressing performance problems.


Activity Monitor
Look at what is happening with your Mac when you run Activity Monitor.


Macintosh-HD -> Applications -> Utilities -> Activity Monitor

Look at my activity monitor image below.


You want to monitor the cpu time:


User uploaded file

make certain:

1) little arrow appears in the %CPU column

2) little arrow is in the down direction

3) Activity Monitor is monitoring (All Processes)

4( Make sure that you have clicked on the cpu tab.


Use the View menu to change to All Processes if needed.

User uploaded file

... clipped ...



You can gain some understanding of Activity Monitor by looking at it every once in a while. Look at the small graph below to see the total cpu time used. See what processes are listed on top.


Here is how I have my cpu display set up for Yosemite.


User uploaded file



Console
You can use the console application to examine Mac OS log files. The logs will contain information on various system processes.


Macintosh-HD -> Applications -> Utilities -> Console


File > open console log
this will display the startup messages


and
file > open system log
once the system is started, messages will go into the system log


Other folks
bdaqua advises running disk utility from irecover partition and performing a safe boot:
https://discussions.apple.com/thread/2256611
Using the Recovery partition


Hold down command+r at boot.
http://support.apple.com/en-us/HT4718
http://osxdaily.com/2012/02/03/how-to-boot-into-os-x-lions-recovery-hd-partition /

Sep 21, 2015 11:23 AM in response to zeldazoo22

I'd try safe boot. It will disable a bunch of extensions for the length of the boot.


You may want to run these "standard" fixes if the problem persists.


1) Check the amount of free space on your harddrive. You should have a several gigs free.


2) You should run disk utility

Macintosh-HD -> Applications -> Utilities -> Disk Utility

a) verify the disk

b) update your permissions.


3) Try a safe boot.

Shutdown your machine. Hold down the shift key. Poweron. Wait awhile; wait awhile while you harddrive

is being checked.

http://support.apple.com/kb/ht1455


4) Another way to correct filesystem problems is into single use mode.

This page will tell you how to get into single user mode.

http://support.apple.com/kb/HT1492


Basically, you hold down the command + s key then powering on your machine. The command key

has a little apple symbol on the lower left. It is between the alt/option key and the space bar.

Sep 22, 2015 8:33 AM in response to zeldazoo22

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec

Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Sep 21, 2015 12:26 PM in response to zeldazoo22

Is your internet connection active all of the time? or are you set to let it connect when needed? Background updates can take time away from other applications - along with synchronizing with email and/or Icloud(upload).


When the beach ball has double duty - it may be stuck but most of the time it indicates the system is either very busy so adjustments and load going on - or the program has a problem. After any crash - shutting down (power off) is best way to clean modules out of Ram that may keep running on their own.


When tasks suddenly take longer - the computer is very busy trying to satisfy everything going on.


Your etrecheck does not show any killed applications - but you may want to review startup applications - and plug ins to see if you really need them


Oh - and if you use Safari -- clean up top sites and keep an eye on them - as they refresh when Safari is active.

Sep 21, 2015 8:07 PM in response to Linc Davis

I will perform the test that you've suggested as I've done with several others before, because I know they are very useful for diagnosing the problem. Thanks very much for your help, but I must ask again, do you see any issues in specific with my EtreCheck? I imagine you're not keen on cherrypicking and deleting certain plists and so on without finding the exact problem, but at this point, Id like to get everything off of my computer that I don't need. I'm dealing with CPU intensive loads of East West instrument libraries that I want to be the sole task of my processor/hard drive, without being bogged down my dumb kernel tasks.

Sep 21, 2015 9:20 PM in response to Linc Davis

I completely agree. I guess I just assumed that an expert like yourself might be able to easily identify a useless or harmful process, but I do appreciate and prefer your more accurate and comprehensive methods. Also, your response speed must be commended, not just for my question, but many others...so thank you. Before I get that test done (although its late here in D.C. so I'll probably do it tomorrow,) I want to ask about the likelihood of you finding any specific problem if I can't run the test during a slow/laggy period. After I installed the RAM, my speed drastically increased, but what still remains too slow are the loading times of the big instrument libraries loaded in Logic Pro. I'm suspicious of certain tasks or processes that are bogging down those load times, so I assume the best time to perform the test is when I'm loading them. Is that true?

Sep 22, 2015 8:33 AM in response to zeldazoo22

the loading times of the big instrument libraries

If that's the full extent of the problem, then I doubt that there's any point in running the test, unless the libraries have loaded much faster in the past. For better storage performance, you'll need to replace the internal hard drive with an SSD, if applicable, or else buy a newer Mac with a built-in SSD.

EtreCheck Help - Analysis from an Expert?

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