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My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

Reply
339 replies

Oct 14, 2015 8:08 AM in response to Christian Baltaretu

Wow my iPhone 6s did the same thing yesterday - Ive only had it a week!! It shut down out of nowhere and the home button was on fire. I tried plugging it into charge, and no signs of life showed. I hard resetted, and that did not work. Finally, after waiting a while and freaking out, I tried the hard reset again and it came back to life, the home button cooled down.


Why did a BRAND NEW device do this?? How can I rely on it?!


I turned off the fingerprint ID functionality.


Does anyone have a clue @Apple?


I am so disappointed.

Oct 14, 2015 11:55 AM in response to superlum

It's not your charger... I've got all apple accessories and see the same issue.


It's happened twice to me in the past week and the phone is working (I can see that the Apple watch still can place a call, etc). BUT the phone's screen can't be turned on, the buttons don't respond and the only way to get out is soft reset via <power> + <hot touch ID> for 10 sec.


Have folks seen this happen without the Apple watch I presume?


I've got mine (6S 64G gold) going back for "repair."


I'm just chiming in here in case Apple data mines this to link to my case. I guess I'm glad that it's documented and sad to see that there are more people seeing this - let's hope Apple can get to the root and hopefully deploy a SW fix for this, or new chips / sensors are being slipstreamed into the production lines. If we want traction on the issue, my advice would be for everyone to report this to support to have the issue start costing Apple money; I'm a big fan of Apple but all businesses address issues based on a risk / reward calculation and if this is an unsolved issue, it'll only get attention when it's impactful.


I'll report back after a few weeks of using the replacement phone...

Oct 14, 2015 12:06 PM in response to Assurancetourix

I Also have a paired Apple Watch running with software 2.0. My phone is a 64 GB 6s which is a replacement phone since I was having so much trouble with the first. When mine was hot and had a dark screen, my Apple Watch said that it was disconnected from my phone. That is what actually prompted me to check on my phone since I knew that it was fully charged.

Oct 14, 2015 8:47 PM in response to JazzieFayy

I contacted apple support yesterday about the sudden shutdown & hot home button issues. After many useless suggestions by lower some low-level tech who was obviously following a script, I was directed to and spoke with a senior advisor. This advisor directed me to do a factory reset followed by a restore from my backup. Her logic behind a factory reset was that previous updates may not work as well wirelessly because the data can "sometimes become corrupt" when done over the air. Geeze - can't tell if she was just completely inept or also following a script. I tried arguing my case but ended up with no choice but to waste my time and oblige her request. So fast forward to today and the problem happens again while using a simple weather app. This time again, however, the home button was not hot right away, and I ended up resetting before waiting to see.


The first tech claimed that apple reads all the forum posts, but both claimed there were no other reports of the issue and that apple is not even aware of the reports on the many tech sites! So Apple, if you're reading this, you're meaning to tell me no one there cares about release-date problems with your flagship product?


I don't have time to waste getting the run-a-round doing all the leg work for apple's inept support, and I don't have time to keep returning devices (again) that may have the same problem. I'm going to be contacting tech sites that have highlighted this previously and see if they can bring apple to admit to the problem. I suggest everyone else do the same.

Oct 15, 2015 12:48 AM in response to cchandl

Have had the same issue, went to bed one night only to wake up with a Hot Touch Sensor and blank screen. Had to do a soft reset with Home +Touch ID.


Not very reliable for setting alarms to wake up to.


Issue has plagued me twice, causing me to setup a backup alarm on a non-apple product.


Hope they fix this in a new IOS release if Software related.

Oct 15, 2015 10:54 AM in response to JazzieFayy

64GB iPhone 6S Plus

Setup as new phone

Running iOS 9.0.2


I had the locked screen, warm home button issue mid-day yesterday while trying to wake up the unplugged phone. As others have stated, I was able to clear the issue with a hard reset. Afterwards I called Apple Support. After arguing with a low-level support person who wanted me to wipe the phone, I was transferred to the Safety department due to the hot home button. After interviewing me in detail about the circumstances under which it happened, that person told me the issue is being tracked and a software fix is in the works. She couldn't provide a timeline, but I'm guessing we'll see the fix in 9.1.

Oct 15, 2015 4:12 PM in response to JazzieFayy

Yeah this is definitely a defect of some kind, 9.0.1 update, burning hot button, top of the line 128gb space gray, only apple to apple software and hardware. was sitting in my glovebox at 40% charge and maybe 10 windows in the background, medium reception. I expect apple to fix this garbage asap otherwise I won't be planning on wasting 1300$ for their next phone, should have stuck with nokia. Massive disappointment!

My iPhone 6s home button is really hot and the device won't turn on

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