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My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

Reply
339 replies

Oct 27, 2015 6:28 PM in response to acd.residence

What do you mean sound distortion? I have been with Tmobile since 2003. Not once did I ever get a complaint about my voice being muffled or my voice getting cut off. However, ever since I bought the 6s last month, literally, every single person tells me that my voice is getting cut off. When I say every single person, I mean every single person. If this wasn't the internet, I would post my number on here so you could all call it and see for yourself. The most frustrating part is that I run my business through my cell phone. My phone is so useless that I had to borrow my neighbor's phone to make phone calls today. An all-time low!! I came to this thread initially because I had the blank screen/hot home button issue. But if you want to talk about sound distortion, it makes me want to throw my 6s into the wall.

Oct 27, 2015 6:30 PM in response to acd.residence

Have you upgraded to 9.1? I had a long chat with Apple and they assured me that this upgrade would take care of the problem. And I leaned hard since I have had the phone 2 weeks and got it for a month long trip to India leaving tomorrow morning. I spoke both with customer service and safety. I have not had any problems since the upgrade, and only see one second hand report of the problem with some one who has upgraded- and I wonder if it was the beta 9.1?


As far as voice distortion- no idea at all.

Oct 27, 2015 6:35 PM in response to dsrourian

About the sound distortion. Try to play the "opening" sound at max volume on the speakers and see if the sound is distorted by listening carefully. I think on full battery however the problem disappears - hilarious. Apple are stealing our money.


Anyway regarding the touchid getting hot and having problems - when it happened to you was your phone facedown or not? IT could be related

Nov 6, 2015 7:47 AM in response to MimiDC

This happend to my 6S+ today when I woke up. Luckily wife noticed my phone was off early morning so she put an alarm on her phone instead so I won't be late. I got the burning hot home button and unresponsive to any buttons or charging. So I held home + button for hard reset which resolved the issue. I have not updated to 9.1 yet. I will do that when I get home tonight. Seems like everyone stopped commenting after 9.1 so it might just worked. Any else have issues on ios 9.1?


Jay

IPhone 6s + 64GB Silver Grey IOS 9.0.2

Nov 6, 2015 12:55 PM in response to Assurancetourix

It's been a few weeks and I'm happy to report that it hasn't happened again. This is on a new replacement phone running 9.1.


Based on new touch sensor issues surfacing with 9.1 it would most definitely appear that folks at Apple have been hard at work stabilizing the new sensor stack. Those do seem less critical than the phone having a hard hang though.


To Apple crew: thank you for getting on top of these issues and working hard behind the scenes. It's never nice to hit any problems, but it's great to know that you are there doing what needs to be done to respond to these when they surface. Much appreciated!

Nov 8, 2015 11:28 AM in response to JazzieFayy

so just wanted to update everyone. I only had the hot button issue once, a few weeks ago. I updated to software 9.1 and didn't have it happen again. Then I went on vacation 2 weeks ago, everything was fine... until it wasn't. I was using google maps as a gps and all of a sudden the phone died. Would not power back on at all. Tried reset (hold home and power button) and it would not turn back on. Went into the apple store and they had to factory restore (i lost over 1500 pictures that I had took on vacation because of this crap). Needless to say, I was totally ****** off that this happened, and seeing as this is the THIRD problem i've had with this phone, I didn't leave the store until they replaced it. I am on a new phone now, and so far, no BIG issues. I have noticed it runs a bit slower and seems to freeze up from time to time (like a stutter). *sigh* I thought iPhones were the best :-/

Nov 12, 2015 3:34 PM in response to JazzieFayy

i have had the same problem. Had kept my phone on the table the night before and when i woke up the next morning it was switched off. The only way it turned on was by holding the power and home button for 10 seconds. I also experienced having a hot home button. I just got my hands on the new 6s a week back. What should I do? Do i take it back where I got it from and ask them to replace it for me.

Nov 24, 2015 9:21 PM in response to Adam Nitti

Yes. My phone hasn't experienced this again. Sadly I can't tell you what fix it because I happen to get a replacement at the same time as iOS 9.1 came out. Please make sure you've updated your phone to the latest iOS version. From the light amount of traffic on this thread I go think that 9.1 contained payload to alleviate this.


And if you are still experiencing the issue afterwards, call Apple to see if they can get you a replacement.

Dec 10, 2015 2:32 PM in response to JazzieFayy

This happened to my IPhone 6S today. I did update last night to iOS 9.02. The phone said 75% charged and suddenly started to get very hot. Eventually it powered off and had to be recharged. The phone never runs out of power normally until the end of the day if at all. I restarted, charged it up and it appears to be working okay for now.

My iPhone 6s home button is really hot and the device won't turn on

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