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My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2015 7:35 AM

Take the phone back to where you bought the device. That is what warranties are for.

339 replies

Oct 8, 2015 6:37 AM in response to Hudmonkey

My phone turned off and the home button was hot this morning. I missed my alarm. I had overheating issues as well prior to this with normal use. This article helped me turn my phone back on today. Something is definitely wrong with my phone. I get to get it replaced with a new one. I can't just wait for the next time it happens over and over again. My new phone shouldn't be doing this! So frustrating!

Oct 8, 2015 6:53 PM in response to JazzieFayy

User uploaded file


This has happened to me about three times where only the "hard reset" wakes the phone up again. I suddenly remembered I had the SEEK Thermal Camera and plugged it into my iPad and took this photo of the phone. As you can see, the home button is measured at 100F....and here's the "normal" picture when the phone is behaving itself ->


User uploaded file


It's a 6S 128GB model from the launch day batch running 9.0.2

Oct 9, 2015 11:20 AM in response to JazzieFayy

I Also have had the same problem with overheating. I left mine plugged in to charge overnight and the next morning the lower portion of the phone was extremely hot. Once it cooled, I had a black screen. A soft reset at the Verizon store turned it back on. They said that I was the first that they had heard of overheating. I asked for a new phone and they said since they could not reproduce the problem that I was out of luck. Next upgraded to 9.0.2 in hopes that it was a software issue. Next problem after updating was that the phone would not stop dinging when it was fully charged and plugged in. Went back to Verizon but the phone would no longer charge to 100%. They called support and did some kind of diagnostic test that showed a problem with my phone and that it could probably be fixed by going to an Apple Store. I asked for a new phone sincI was still within the 14 day window of purchase and have not had a problem since. Apple needs to address these issues.

Oct 9, 2015 4:26 PM in response to Ralph9430

Dear Ralph9430,


Please try and fully understand the situation the OP is in before stating the obvious. Thank you.



To everyone else,


Please read DWadeC and Hudmonkey's replies to the OP... or use the following:

HOLD HOME/TOUCH ID AND POWER BUTTONS FOR 10 SECONDS TO PERFORM MANUFACTURER'S RESTART.

This operation actually worked for my wife's iPhone 6s today after having the same problem. Not sure if it's a permanent fix, but it will enable you to backup your device before taking it to Apple for investigation or return to store for new iPhone 6s.


Kind Regards,

Yoshi

Oct 9, 2015 5:04 PM in response to cherylfromvienna

But this thread is getting longer with people experiencing this problem and more and more postings and video's across the web are surfacing. I subscribe to the theory that where there's smoke (in this case hot Home buttons) that there is fire (i.e. a h/w or a s/w issue with the device).


My own theory that is not worth anything is that it's not the Home button but the circuitry, firmware or connector in the lightning interface sitting directly underneath the Home button. But it will be up to the guru's at Apple to diagnose who I suspect are working 24x7 to try and reproduce this problem so that it can be fixed! Let's hope it is s/w or just a few isolated iPhones with bad Lightning connectors.

My iPhone 6s home button is really hot and the device won't turn on

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