iOS 9.1 causing app store issues

brianmatute wrote:

It is a great relief to have found this forum and understand that I am not alone. I tried everything and I could not solve my problem, I'm temporarily using a family sharing account. I recommend to everyone, enter to the public beta of iOS 9.2 and send all your complaints to Apple, using the feedback tool for betas. Maybe they hear us, given that we are a minority with this failure ..

I recommend that anyone that obtains beta software first understand that beta software is, by definition, untested and subject to a myriad of problems.

Furtadofan wrote:

ME too I don't want to go to Android

I know! iOS is just miles ahead of Android IMO. The Nexus 6 I got for work is actually a really nice phone! But, well, it's still running Android...

I'm wondering what the common denominator is in all of this. I've been told that Apple Music and iTunes Match just don't play nice together at all. I (iPhone 6S) have both and have Family Sharing setup with one other iPhone 6+. I've noticed here and in other posts that's been the similarity.

I have been hearing some positive "hmmm" 's and "oh, wait- ahhhh" 's while working with Apple, which is encouraging. But still, the problems remain after 3+ weeks. I'm hopeful, but I noticed one person commented saying they've had issues like this for quite a while. I've been replying to the Apple tech's email with any new/different findings along the way. I keep hoping one of these emails or screenshots will be the one thing they need to see. Clearly something with 9.1, but still.. Sometimes there's an easy fix, and sometimes there just isn't. I've invested too much Time & $$$ in Apple's ecosystem to switch to Android, even if I wanted to.

Just got off the phone with a senior engineer over at Apple (they called me).

Gave her all the details, and she says they are aware of this and the other thread.

She is speculating it might have something to do with 2-factor authentication. She was showing that I have it turned on, even though I don't. It actually makes sense if it's looking for something that doesn't exist.

We will be testing further tomorrow on an iPhone I have at work I can test with.

This is promising at least.

Rumor has it this got fixed last night, according to another thread:

Can anyone confirm if this is true?

ktorster wrote:

My test iPhone 5s is NOW WORKING! I was able to use Apple Music, download from the App Store, etc.

I will wait a few days before updating any of my actual devices just to be sure, but this is promising!

HOORAY! I was able to install an app, update apps, and get my Apple Music and iTunes Match Library to load! I did have to do a hard reset, though, in order to notice any changes. Weird that I tried that already this morning, and it DIDN'T work, but then did again just now and it IS working....

Same here about the waiting, though.. If it's still good later tonight/tomorrow, I'd say mark as closed! This made me so happy.

All I did was a hard reboot. Apps that weren't working before (in app purchases) are now working again, too.

My iTunes Match library is showing up, but Apple Music is not. I'll mess with it a bit more when I get more time later tonight and report back anything I see.

It's been over 17 hours since I rebooted and signed back in and everything is working fine and smooth; Apple Music, App Store, and even links are opening from emails! (without 3D Force Touch on iPhone 6S)... I'm overcome with joy.

48 hours and my 6s continues to function right. None of the issues I was having have manifested since Apple did their fix. Still monitoring because the app store still doesn't feel right. Sometimes when I update an app the circle icon just hangs and then the app indicates the update is complete by displaying the Open button. If I want to download an app the circle functions like it should but the update takes longer than it should, especially when the app isn't that large. Like I said, I'll continue to monitor and see if the app store behavior changes. For now, I'm just glad my app store issues are gone.

I'm not messing with Apple Music anymore - haven't even tried to play anything from the music app. I did the 90 day trial and paid for one month which is about the time my phone started having issues. Once I logged out of Apple Music I wasn't able to get back in for a while, and then my Apple ID began to have problems with iCloud and iTunes. I don't know if the Apple Music subscription together with iOS 9.1 had anything to do with my Apple ID issues but I've cancelled my music subscription and I'm not messing with it again. As long as my Apple ID works with the app store and iCloud I'm good!

I've been part of this conversation for a long time and only have positive things to say about iOS 9.2. I was a beta tester and used that to give loads of feedback to Apple's engineers. At one point I had devices on 9.0.2, 9.1, and beta 9.2. Now, everything is up to 9.2 with no reported problems. Although my fingers are crossed, I'm very optimistic the problem is behind us. In the final analysis, it seems nothing was fundamentally wrong with 9.1, but when we first encountered it, there was a glitch in Apple's servers that was incompatible for certain AppleIDs.

I would like to thank so many of the participants of this discussion for ideas, tips, and moral support. I do believe that we were a significant part of the solution. Many of you spent enormous energy putting pressure on Apple at Genius Bars around the globe. Now that Apple Music is stable as well as my car connection, I must admit the platform exceeds expectations and gives me great music suggestions which it calls "For You" that really seem tailored "to me". Also, the iCloud Music Library mixed with iTunes Match has my 8,300 song library with me at all times, and ready to play in mere seconds.

Glad to be back to being an Apple Fan Boy. Cheers all. Enjoy all the festivities this season. Happy Chanukah to all!

This is an update. Yesterday while on the phone with apple, I restored my iPhone as a new phone to see if all my problems would be resolved. The apple representative then asked me when done to go download CNN again and I had the same problem so this must not be related to my software. Then I was able to download some other apps so I can download and upgrade some apps and not others using my wifi. If I use cellular, I can download anything and I can also download anything if I use iTunes. This is still a mystery.

Martha

There's a somewhat similar thread here:

iPhone 6+ | iOS 9.0.1 | icloud music library just won't load - can't sync music from itunes | MUSIC IS COMPLETELY BROKEN

If you want to send it to Apple as well.

Well, as I noted - both my old iPhone 5 and the 6s I upgraded to are having identical issues. What's that say? Basically both my phones would be hosed on 9.1 if I hadn't downgraded my 6s in time...

ios 9.2 public beta 2. iphone 6s

There is no appstore issue all day.

but i think the reason is not a firmware

ktorster wrote:

I've managed to get one of the Apple sites to post about it: http://www.iphonehacks.com/2015/11/ios-9-1-app-store-issues.html

No, that's not a Apple site.