Safari can't open the page for any website

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Level 1

0 points

Safari can't open the page for any website

hi! So here's the problem: since this afternoon I can't load any website on Safari. It says "Safari can't open the page because the networkconnection was unexpectedly disconnected". My internet works fine because all the other devices in my house can search the internet. I tried going via Chrome, but that doesn't work either. I deleted my history, caches, disabled all proxy's, uninstalled all extensions,... Nothing helps. Please help me! I really need my Macbook for school!

I have a Macbook Air 13", OS X el capitan.

MacBook Air, OS X El Capitan (10.11.1)

Posted on Oct 29, 2015 1:33 PM

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Answer 1

Best reply

dominic23

Level 10

83,916 points

Oct 29, 2015 2:03 PM in response to Larissabael

Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

https://support.apple.com/kb/PH18760?locale=en_US

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Answer 2

Linc Davis

Level 10

209,547 points

Oct 29, 2015 2:12 PM in response to Larissabael

How are you connecting to this website?

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Answer 3

Larissabael Author

Level 1

0 points

Oct 29, 2015 2:42 PM in response to Linc Davis

I just type the website I'm looking for in the search bar of my browser...

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Answer 4

Larissabael Author

Level 1

0 points

Oct 29, 2015 2:44 PM in response to dominic23

Your method works, but only if I stay in save mode with my computer. Is that normal? Does it mean I'm not able to ever switch back to normal? Because I tried and suddenly the problem occured again...

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Answer 5

Linc Davis

Level 10

209,547 points

Oct 29, 2015 2:50 PM in response to Larissabael

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 4 done at … sec
…
Part 4 of 4 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Process completed" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 6

Larissabael Author

Level 1

0 points

Oct 29, 2015 3:30 PM in response to Linc Davis

I had to run the test in save mode..

1 Start time: 23:22:20 10/29/15

2

3 Revision: 1365

4

5 Model Identifier: MacBookAir7,2

6 System Version: OS X 10.11.1 (15B42)

7 Kernel Version: Darwin 15.0.0

8 Boot Mode: Safe

9 Time since boot: 40 minutes

10

11 FileVault 2

12

13 FileVault is On.

14

15 Activity

16

17 disk0: 296 ops/s, 67850 blocks/s

18

19 Energy (lifetime)

20

21 kernel_task (UID 0): 7.30

22

23 Energy (sampled)

24

25 kernel_task (UID 0): 6.50

26

27 Profiles: 11

28

29 Spotlight: Indexing and searching disabled

30

31 Trust settings: admin 6, user 7

32

33 DNS: 8.8.8.8 (static)

34

35 Diagnostic reports

36

37 2015-10-14 nwjs Helper crash

38 2015-10-29 Messenger for Facebook crash x3

39 2015-10-29 SpotifyWebHelper crash

40

41 HID errors: 9

42

43 Kernel log

44

45 Oct 29 21:54:11 ALF: ifnet_get_address_list_family error 12

46 Oct 29 22:16:33 Limiting closed port RST response from 1573 to 250 packets per second

47 Oct 29 22:16:33 Limiting open port RST response from 1835 to 250 packets per second

48 Oct 29 22:16:43 Limiting open port RST response from 342 to 250 packets per second

49 Oct 29 22:16:49 Limiting open port RST response from 308 to 250 packets per second

50 Oct 29 22:16:53 Limiting open port RST response from 315 to 250 packets per second

51 Oct 29 22:17:19 Limiting open port RST response from 1349 to 250 packets per second

52 Oct 29 22:17:19 Limiting closed port RST response from 647 to 250 packets per second

53 Oct 29 22:20:26 Process launchd [1] disabling system-wide I/O Throttling

54 Oct 29 22:20:26 Process launchd [1] disabling system-wide CPU Throttling

55 Oct 29 22:21:55 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xbc2c90fbb0b0fcdf, provider is 0xbc2c90faf16c3fdf

56 Oct 29 22:21:55 init: error getting PHY_MODE; using MODE_UNKNOWN

57 Oct 29 22:21:56 [IGPU] Scheduler Throttle Cap = 100ms.

58 Oct 29 22:22:20 SIOCPROTODETACH_IN6: utun0 error=6

59 Oct 29 22:22:39 Process launchd [1] disabling system-wide I/O Throttling

60 Oct 29 22:22:39 Process launchd [1] disabling system-wide CPU Throttling

61 Oct 29 22:24:36 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xa79300bae9289fc9, provider is 0xa79300ba29b03bc9

62 Oct 29 22:24:36 init: error getting PHY_MODE; using MODE_UNKNOWN

63 Oct 29 22:39:44 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xf8040bc77c4de7db, provider is 0xf8040bc6bd45dddb

64 Oct 29 22:39:44 init: error getting PHY_MODE; using MODE_UNKNOWN

65 Oct 29 22:39:46 [IGPU] Scheduler Throttle Cap = 100ms.

66 Oct 29 22:39:59 SIOCPROTODETACH_IN6: utun0 error=6

67 Oct 29 22:42:36 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xaeb5dea9869fbf99, provider is 0xaeb5dea8c7273b99

68 Oct 29 22:42:36 init: error getting PHY_MODE; using MODE_UNKNOWN

69 Oct 29 23:22:21 CoreStorageFamily::commitFamilyProperties: lv_commit_properties returned 30

70

71 System log

72

73 Oct 29 23:22:09 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

74 Oct 29 23:22:19 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

75 Oct 29 23:22:19 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

76 Oct 29 23:22:19 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

77 Oct 29 23:22:29 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

78 Oct 29 23:22:29 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

79 Oct 29 23:22:29 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

80 Oct 29 23:22:39 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

81 Oct 29 23:22:39 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

82 Oct 29 23:22:39 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

83 Oct 29 23:22:49 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

84 Oct 29 23:22:49 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

85 Oct 29 23:22:49 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

86 Oct 29 23:22:59 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

87 Oct 29 23:22:59 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

88 Oct 29 23:22:59 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

89 Oct 29 23:23:09 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

90 Oct 29 23:23:09 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

91 Oct 29 23:23:09 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

92 Oct 29 23:23:19 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

93 Oct 29 23:23:19 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

94 Oct 29 23:23:19 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

95 Oct 29 23:23:29 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

96 Oct 29 23:23:29 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

97 Oct 29 23:23:29 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

98

99 launchd log

100

101 Oct 29 19:17:13 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.271, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

102 Oct 29 19:17:13 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.271, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

103 Oct 29 19:49:31 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchDaemons/com.apple.stackshot.plist, error = 2: No such file or directory

104 Oct 29 19:51:23 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

105 Oct 29 19:52:07 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

106 Oct 29 19:52:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.335, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

107 Oct 29 19:52:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.335, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

108 Oct 29 19:52:35 com.apple.xpc.launchd.user.domain.248.100012.Aqua: Could not import service from caller: caller = otherbsd.538, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

109 Oct 29 19:52:35 com.apple.xpc.launchd.user.domain.248.100012.Aqua: Could not import service from caller: caller = otherbsd.538, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

110 Oct 29 21:47:14 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

111 Oct 29 21:47:14 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

112 Oct 29 21:47:21 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: caller = otherbsd.272, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

113 Oct 29 21:47:21 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: caller = otherbsd.272, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

114 Oct 29 22:21:55 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

115 Oct 29 22:21:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

116 Oct 29 22:22:01 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.272, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

117 Oct 29 22:22:01 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.272, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

118 Oct 29 22:24:33 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

119 Oct 29 22:24:35 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

120 Oct 29 22:39:44 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

121 Oct 29 22:39:44 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

122 Oct 29 22:39:51 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.291, service = co.appforfacebook.LoginHelper, error = 119: Service is disabled

123 Oct 29 22:39:51 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.291, service = com.stahltechnologies.App-for-Instagram-Helper, error = 119: Service is disabled

124 Oct 29 22:42:35 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

125 Oct 29 22:42:36 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

126

127 Console log

128

129 Oct 29 22:44:43 fontd: Failed to compile sql statement (86), "INSERT INTO version_table VALUES( ?, ? );"

130 Oct 29 22:44:43 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"

131 Oct 29 22:44:43 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"

132 Oct 29 22:44:43 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"

133 Oct 29 22:44:43 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"

134 Oct 29 22:44:43 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"

135 Oct 29 22:44:43 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"

136 Oct 29 22:44:43 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"

137 Oct 29 22:44:43 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"

138 Oct 29 22:44:43 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"

139 Oct 29 22:44:43 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"

140 Oct 29 22:44:43 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"

141 Oct 29 22:44:43 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"

142 Oct 29 22:44:43 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"

143 Oct 29 22:44:43 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"

144 Oct 29 22:44:43 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"

145 Oct 29 22:44:43 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"

146 Oct 29 22:44:43 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"

147 Oct 29 22:44:43 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"

148 Oct 29 22:44:43 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"

149 Oct 29 22:44:43 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"

150 Oct 29 22:44:43 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"

151 Oct 29 22:44:43 fontd: Failed to create font store at path /var/folders/4h/_7vmf35d54g95bf8pj7h12900000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative

152 Oct 29 22:44:43 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store

153 Oct 29 22:44:44 fontd: XType - wal checkpoint: 0, -1, -1.

154

155 System services loaded

156

157 com.apple.logd

158 - status: 1

159 com.apple.watchdogd

160

161 Global login items

162

163 /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

164

165 Contents of /Library/LaunchAgents/com.avast.secureline.update-agent.plist

166 - mod date: Sep 20 21:39:57 2015

167 - size (B): 725

168 - checksum: 1337904472

169

170 <?xml version="1.0" encoding="UTF-8"?>

171 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

172 <plist version="1.0">

173 <dict>

174 <key>KeepAlive</key>

175 <true/>

176 <key>Label</key>

177 <string>com.avast.secureline.update-agent</string>

178 <key>Program</key>

179 <string>/Library/Application Support/AvastSecureLine/components/update/com.avast.secureline.update-agent</st ring>

180 <key>RunAtLoad</key>

181 <true/>

182 <key>AbandonProcessGroup</key>

183 <true/>

184 <key>StandardErrorPath</key>

185 <string>/dev/null</string>

186 <key>StandardOutPath</key>

187 <string>/dev/null</string>

188 </dict>

189 </plist>

190

191 Contents of /Library/LaunchAgents/com.avast.secureline.userinit.plist

192 - mod date: Sep 20 21:39:57 2015

193 - size (B): 457

194 - checksum: 2408348204

195

196 <?xml version="1.0" encoding="UTF-8"?>

197 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

198 <plist version="1.0">

199 <dict>

200 <key>Label</key>

201 <string>com.avast.secureline.userinit</string>

202 <key>Program</key>

203 <string>/Library/Application Support/AvastSecureLine/hub/userinit.sh</string>

204 <key>KeepAlive</key>

205 <false/>

206 <key>RunAtLoad</key>

207 <true/>

208 <key>AbandonProcessGroup</key>

209 <true/>

210 </dict>

211 </plist>

212

213 Contents of /Library/LaunchAgents/com.avast.update-agent.plist

214 - mod date: Oct 13 14:32:37 2015

215 - size (B): 693

216 - checksum: 2727993476

217

218 <?xml version="1.0" encoding="UTF-8"?>

219 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

220 <plist version="1.0">

221 <dict>

222 <key>KeepAlive</key>

223 <true/>

224 <key>Label</key>

225 <string>com.avast.update-agent</string>

226 <key>Program</key>

227 <string>/Library/Application Support/Avast/components/update/com.avast.update-agent</string>

228 <key>RunAtLoad</key>

229 <true/>

230 <key>AbandonProcessGroup</key>

231 <true/>

232 <key>StandardErrorPath</key>

233 <string>/dev/null</string>

234 <key>StandardOutPath</key>

235 <string>/dev/null</string>

236 </dict>

237 </plist>

238

239 Contents of /Library/LaunchAgents/com.avast.userinit.plist

240 - mod date: Oct 13 14:32:37 2015

241 - size (B): 436

242 - checksum: 84920623

243

244 <?xml version="1.0" encoding="UTF-8"?>

245 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

246 <plist version="1.0">

247 <dict>

248 <key>Label</key>

249 <string>com.avast.userinit</string>

250 <key>Program</key>

251 <string>/Library/Application Support/Avast/hub/userinit.sh</string>

252 <key>KeepAlive</key>

253 <false/>

254 <key>RunAtLoad</key>

255 <true/>

256 <key>AbandonProcessGroup</key>

257 <true/>

258 </dict>

259 </plist>

260

261 Contents of /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

262 - mod date: Jul 24 15:17:58 2015

263 - size (B): 635

264 - checksum: 1087717482

265

266 <?xml version="1.0" encoding="UTF-8"?>

267 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

268 <plist version="1.0">

269 <dict>

270 <key>KeepAlive</key>

271 <dict>

272 <key>PathState</key>

273 <dict>

274 <key>/opt/cisco/anyconnect/gui_keepalive</key>

275 <true/>

276 </dict>

277 </dict>

278 <key>Label</key>

279 <string>com.cisco.anyconnect.gui</string>

280 <key>LimitLoadToSessionType</key>

281 <string>Aqua</string>

282 <key>ProgramArguments</key>

283 <array>

284 <string>open</string>

285 <string>--wait-apps</string>

286 <string>/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app</string>

287 </array>

288 </dict>

289 </plist>

290

291 Contents of /Library/LaunchDaemons/com.avast.init.plist

292 - mod date: Oct 13 14:32:37 2015

293 - size (B): 571

294 - checksum: 17654464

295

296 <?xml version="1.0" encoding="UTF-8"?>

297 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

298 <plist version="1.0">

299 <dict>

300 <key>KeepAlive</key>

301 <false/>

302 <key>AbandonProcessGroup</key>

303 <true/>

304 <key>Label</key>

305 <string>com.avast.init</string>

306 <key>ProgramArguments</key>

307 <array>

308 <string>/Library/Application Support/Avast/hub/init.sh</string>

309 </array>

310 <key>RunAtLoad</key>

311 <true/>

312 <key>StandardErrorPath</key>

313 <string>/dev/null</string>

314 <key>StandardOutPath</key>

315 <string>/dev/null</string>

316 </dict>

317 </plist>

318

319 Contents of /Library/LaunchDaemons/com.avast.secureline.init.plist

320 - mod date: Sep 20 21:39:57 2015

321 - size (B): 592

322 - checksum: 1045206865

323

324 <?xml version="1.0" encoding="UTF-8"?>

325 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

326 <plist version="1.0">

327 <dict>

328 <key>KeepAlive</key>

329 <false/>

330 <key>AbandonProcessGroup</key>

331 <true/>

332 <key>Label</key>

333 <string>com.avast.secureline.init</string>

334 <key>ProgramArguments</key>

335 <array>

336 <string>/Library/Application Support/AvastSecureLine/hub/init.sh</string>

337 </array>

338 <key>RunAtLoad</key>

339 <true/>

340 <key>StandardErrorPath</key>

341 <string>/dev/null</string>

342 <key>StandardOutPath</key>

343 <string>/dev/null</string>

344 </dict>

345 </plist>

346

347 Contents of /Library/LaunchDaemons/com.avast.secureline.uninstall.plist

348 - mod date: Sep 20 21:39:57 2015

349 - size (B): 716

350 - checksum: 698842336

351

352 <?xml version="1.0" encoding="UTF-8"?>

353 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

354 <plist version="1.0">

355 <dict>

356 <key>KeepAlive</key>

357 <dict>

358 <key>PathState</key>

359 <dict>

360 <key>/Applications/AvastSecureLine.app</key>

361 <false/>

362 </dict>

363 </dict>

364 <key>AbandonProcessGroup</key>

365 <true/>

366 <key>Label</key>

367 <string>com.avast.secureline.uninstall</string>

368 <key>ProgramArguments</key>

369 <array>

370 <string>/Library/Application Support/AvastSecureLine/hub/autouninstall.sh</string>

371 </array>

372 <key>RunAtLoad</key>

373 <false/>

374 <key>StandardErrorPath</key>

375 <string>/dev/null</string>

376 <key>StandardOutPath</key>

377

378 ...and 3 more line(s)

379

380 Contents of /Library/LaunchDaemons/com.avast.secureline.update.plist

381 - mod date: Sep 20 21:39:57 2015

382 - size (B): 716

383 - checksum: 2207706893

384

385 <?xml version="1.0" encoding="UTF-8"?>

386 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

387 <plist version="1.0">

388 <dict>

389 <key>KeepAlive</key>

390 <false/>

391 <key>AbandonProcessGroup</key>

392 <true/>

393 <key>Label</key>

394 <string>com.avast.secureline.update</string>

395 <key>ProgramArguments</key>

396 <array>

397 <string>/Library/Application Support/AvastSecureLine/components/update/update.sh</string>

398 </array>

399 <key>StartInterval</key>

400 <integer>600</integer>

401 <key>ThrottleInterval</key>

402 <integer>10800</integer>

403 <key>RunAtLoad</key>

404 <false/>

405 <key>StandardErrorPath</key>

406 <string>/dev/null</string>

407 <key>StandardOutPath</key>

408 <string>/dev/null</string>

409 </dict>

410

411 ...and 1 more line(s)

412

413 Contents of /Library/LaunchDaemons/com.avast.uninstall.plist

414 - mod date: Oct 13 14:32:37 2015

415 - size (B): 685

416 - checksum: 3425227779

417

418 <?xml version="1.0" encoding="UTF-8"?>

419 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

420 <plist version="1.0">

421 <dict>

422 <key>KeepAlive</key>

423 <dict>

424 <key>PathState</key>

425 <dict>

426 <key>/Applications/Avast.app</key>

427 <false/>

428 </dict>

429 </dict>

430 <key>AbandonProcessGroup</key>

431 <true/>

432 <key>Label</key>

433 <string>com.avast.uninstall</string>

434 <key>ProgramArguments</key>

435 <array>

436 <string>/Library/Application Support/Avast/hub/autouninstall.sh</string>

437 </array>

438 <key>RunAtLoad</key>

439 <false/>

440 <key>StandardErrorPath</key>

441 <string>/dev/null</string>

442 <key>StandardOutPath</key>

443

444 ...and 3 more line(s)

445

446 Contents of /Library/LaunchDaemons/com.avast.update.plist

447 - mod date: Oct 13 14:32:37 2015

448 - size (B): 694

449 - checksum: 3870293393

450

451 <?xml version="1.0" encoding="UTF-8"?>

452 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

453 <plist version="1.0">

454 <dict>

455 <key>KeepAlive</key>

456 <false/>

457 <key>AbandonProcessGroup</key>

458 <true/>

459 <key>Label</key>

460 <string>com.avast.update</string>

461 <key>ProgramArguments</key>

462 <array>

463 <string>/Library/Application Support/Avast/components/update/update.sh</string>

464 </array>

465 <key>StartInterval</key>

466 <integer>600</integer>

467 <key>ThrottleInterval</key>

468 <integer>10800</integer>

469 <key>RunAtLoad</key>

470 <false/>

471 <key>StandardErrorPath</key>

472 <string>/dev/null</string>

473 <key>StandardOutPath</key>

474 <string>/dev/null</string>

475 </dict>

476

477 ...and 1 more line(s)

478

479 Contents of /Library/LaunchDaemons/com.cisco.anyconnect.aciseagentd.plist

480 - mod date: Jul 24 15:16:42 2015

481 - size (B): 598

482 - checksum: 1947262486

483

484 <?xml version="1.0" encoding="UTF-8"?>

485 <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN

486 http://www.apple.com/DTDs/PropertyList-1.0.dtd >

487 <plist version="1.0">

488 <dict>

489 <key>Label</key>

490 <string>com.cisco.anyconnect.aciseagentd</string>

491 <key>ProgramArguments</key>

492 <array>

493 <string>/opt/cisco/anyconnect/bin/aciseagentd</string>

494 <string>-d</string>

495 </array>

496 <key>KeepAlive</key>

497 <true/>

498 <key>RunAtLoad</key>

499 <true/>

500 <key>AbandonProcessGroup</key>

501 <true/>

502 <key>EnableTransactions</key>

503 <false/>

504 </dict>

505 </plist>

506

507 Contents of /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist

508 - mod date: Jul 24 15:16:28 2015

509 - size (B): 586

510 - checksum: 3285045201

511

512 <?xml version="1.0" encoding="UTF-8"?>

513 <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN

514 http://www.apple.com/DTDs/PropertyList-1.0.dtd >

515 <plist version="1.0">

516 <dict>

517 <key>Label</key>

518 <string>com.cisco.anyconnect.ciscod</string>

519 <key>ProgramArguments</key>

520 <array>

521 <string>/opt/cisco/hostscan/bin/ciscod</string>

522 <string>-d</string>

523 </array>

524 <key>KeepAlive</key>

525 <true/>

526 <key>RunAtLoad</key>

527 <true/>

528 <key>AbandonProcessGroup</key>

529 <true/>

530 <key>EnableTransactions</key>

531 <false/>

532 </dict>

533 </plist>

534

535 Contents of /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

536 - mod date: Jul 24 15:17:58 2015

537 - size (B): 611

538 - checksum: 2630047092

539

540 <?xml version="1.0" encoding="UTF-8"?>

541 <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN

542 http://www.apple.com/DTDs/PropertyList-1.0.dtd >

543 <plist version="1.0">

544 <dict>

545 <key>Label</key>

546 <string>com.cisco.anyconnect.vpnagentd</string>

547 <key>ProgramArguments</key>

548 <array>

549 <string>/opt/cisco/anyconnect/bin/vpnagentd</string>

550 <string>-execv_instance</string>

551 </array>

552 <key>KeepAlive</key>

553 <true/>

554 <key>RunAtLoad</key>

555 <true/>

556 <key>AbandonProcessGroup</key>

557 <true/>

558 <key>EnableTransactions</key>

559 <false/>

560 </dict>

561 </plist>

562

563 Contents of Library/LaunchAgents/com.avast.home.userinit.plist

564 - mod date: Oct 13 14:32:36 2015

565 - size (B): 488

566 - checksum: 4293429820

567

568 <?xml version="1.0" encoding="UTF-8"?>

569 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

570 <plist version="1.0">

571 <dict>

572 <key>Label</key>

573 <string>com.avast.home.userinit</string>

574 <key>ProgramArguments</key>

575 <array>

576 <string>/Users/USER/Library/Application Support/Avast/hub/userinit.sh</string>

577 </array>

578 <key>KeepAlive</key>

579 <false/>

580 <key>RunAtLoad</key>

581 <true/>

582 <key>AbandonProcessGroup</key>

583 <true/>

584 </dict>

585 </plist>

586

587 Contents of Library/LaunchAgents/com.avast.secureline.home.userinit.plist

588 - mod date: Sep 20 21:39:57 2015

589 - size (B): 545

590 - checksum: 3956715683

591

592 <?xml version="1.0" encoding="UTF-8"?>

593 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

594 <plist version="1.0">

595 <dict>

596 <key>Label</key>

597 <string>com.avast.secureline.home.userinit</string>

598 <key>ProgramArguments</key>

599 <array>

600 <string>/Users/USER/Library/Application Support/AvastSecureLine/hub/userinit.sh</string>

601 </array>

602 <key>KeepAlive</key>

603 <false/>

604 <key>RunAtLoad</key>

605 <true/>

606 <key>EnableGlobbing</key>

607 <true/>

608 <key>AbandonProcessGroup</key>

609 <true/>

610 </dict>

611 </plist>

612

613 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

614 - mod date: Sep 22 11:43:52 2015

615 - size (B): 808

616 - checksum: 1756077879

617

618 <?xml version="1.0" encoding="UTF-8"?>

619 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

620 <plist version="1.0">

621 <dict>

622 <key>Label</key>

623 <string>com.google.keystone.user.agent</string>

624 <key>LimitLoadToSessionType</key>

625 <string>Aqua</string>

626 <key>ProgramArguments</key>

627 <array>

628 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

629 <string>-runMode</string>

630 <string>ifneeded</string>

631 </array>

632 <key>RunAtLoad</key>

633 <true/>

634 <key>StartInterval</key>

635 <integer>3523</integer>

636 <key>StandardErrorPath</key>

637 <string>/dev/null</string>

638 <key>StandardOutPath</key>

639 <string>/dev/null</string>

640 </dict>

641 </plist>

642

643 Contents of Library/LaunchAgents/com.spotify.webhelper.plist

644 - mod date: Oct 5 10:33:17 2015

645 - size (B): 538

646 - checksum: 3148603140

647

648 <?xml version="1.0" encoding="UTF-8"?>

649 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

650 <plist version="1.0">

651 <dict>

652 <key>Label</key>

653 <string>com.spotify.webhelper</string>

654 <key>KeepAlive</key>

655 <dict>

656 <key>NetworkState</key>

657 <true/>

658 </dict>

659 <key>RunAtLoad</key>

660 <true/>

661 <key>Program</key>

662 <string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>

663 <key>SpotifyPath</key>

664 <string>/Applications/Spotify.app</string></dict>

665 </plist>

666

667 User login items

668

669 iTunesHelper

670 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

671 Google Chrome

672 - /Applications/Google Chrome.app

673 /Applications/Cisco/Cisco AnyConnect Secure Mobility Client/

674 - missing value

675

676 Safari extensions

677

678 XKit

679 - com.studioxenix.xkit

680

681 iCloud errors

682

683 Photos 121

684 cloudd 120

685 cloudphotosd 10

686 Finder 6

687 comapple.CloudPhotosConfiguration 3

688 comapple.preferences.internetaccounts.remoteservice 2

689 bird 2

690

691 Continuity errors

692

693 sharingd 56

694

695 Restricted files: 14

696

697 PrefPane

698

699 /Library/PreferencePanes/Flash Player.prefPane

700 - com.adobe.flashplayerpreferences

701

702 Bad kernel extensions

703

704 /System/Library/Extensions/AppleOSXUSBNCM.kext

705

706 Installations

707

708 AnyConnect Secure Mobility Client: 29/10/15 14:52

709 AnyConnect Secure Mobility Client: 29/10/15 14:51

710 Messenger for Facebook: 25/10/15 21:38

711 XQuartz 2.7.8: 20/10/15 13:39

712 Adobe Flash Player: 17/10/15 13:23

713

714 Elapsed time (sec): 416

Reply

Answer 7

dominic23

Level 10

83,916 points

Oct 29, 2015 4:03 PM in response to dominic23

Third party application can cause this kind of a problem.

In safe mode, third party applications don't interfere.

Can you run Etrecheck and post the report here please?

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open, select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Reply

Answer 8

Larissabael Author

Level 1

0 points

Oct 29, 2015 3:53 PM in response to dominic23

EtreCheck version: 2.6.1 (221)

Report generated 29/10/15 23:52

Runtime 1:24

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Air (13-inch, Early 2015)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Air - model: MacBookAir7,2

1 1,6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 38 - SN = D86526404PYF90KAG

Video Information: (What does this mean?)

Intel HD Graphics 6000

Color LCD 1440 x 900

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about one hour

Disk Information: (What does this mean?)

APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.12 GB (87.60 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online

USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Application Support/Avast/components/fileshield/unsigned

[not loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]

/Library/Application Support/Avast/components/proxy/unsigned

[not loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]

System Launch Daemons: (What does this mean?)

[failed] com.apple.watchdogd.plist [Click for details]

Launch Agents: (What does this mean?)

[loaded] com.avast.secureline.update-agent.plist [Click for support]

[loaded] com.avast.secureline.userinit.plist [Click for support]

[loaded] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[loaded] com.cisco.anyconnect.gui.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.secureline.init.plist [Click for support]

[loaded] com.avast.secureline.uninstall.plist [Click for support]

[loaded] com.avast.secureline.update.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

[loaded] com.cisco.anyconnect.aciseagentd.plist [Click for support]

[loaded] com.cisco.anyconnect.ciscod.plist [Click for support]

[loaded] com.cisco.anyconnect.vpnagentd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.avast.secureline.home.userinit.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.spotify.webhelper.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Programma Hidden (/Applications/Google Chrome.app)

/Applications/Cisco/Cisco AnyConnect Secure Mobility Client/ UNKNOWN Hidden (missing value)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck

Internet Plug-ins: (What does this mean?)

SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

Safari Extensions: (What does this mean?)

XKit

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Time Machine: (What does this mean?)

Time Machine not configured!

Top Processes by CPU: (What does this mean?)

2% fontd

2% WindowServer

0% com.apple.WebKit.WebContent(3)

0% cloudpaird

Top Processes by Memory: (What does this mean?)

768 MB kernel_task

582 MB com.apple.WebKit.WebContent(3)

156 MB Finder

106 MB iconservicesagent(2)

98 MB Safari

Virtual Memory Information: (What does this mean?)

1.19 GB Free RAM

6.81 GB Used RAM (4.51 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Oct 29, 2015, 10:41:53 PM Self test - passed

Oct 29, 2015, 08:31:10 PM ~/Library/Logs/DiagnosticReports/Messenger for Facebook_2015-10-29-203110_[redacted].crash

Oct 29, 2015, 08:30:04 PM ~/Library/Logs/DiagnosticReports/Messenger for Facebook_2015-10-29-203004_[redacted].crash

Oct 29, 2015, 08:28:59 PM ~/Library/Logs/DiagnosticReports/Messenger for Facebook_2015-10-29-202859_[redacted].crash

Oct 29, 2015, 07:55:47 PM ~/Library/Logs/DiagnosticReports/SpotifyWebHelper_2015-10-29-195547_[redacted]. crash

Oct 29, 2015, 03:58:51 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-10-29-155851_[redacted].c pu_resource.diag [Click for details]

Reply

Answer 9

dominic23

Level 10

83,916 points

Oct 29, 2015 3:56 PM in response to Larissabael

Remove Avast and test.

https://www.avast.com/faq.php?article=AVKB67

Reply

Answer 10

Larissabael Author

Level 1

0 points

Oct 29, 2015 4:03 PM in response to dominic23

That worked! So I can access the internet again in the non-save mode of my computer, but now my computer is not protected against viruses. What should I do? If I re-install Avast, will the problem come back? Because I've been running Avast for a while now and this is only the first time the problem occurs!

Reply

Answer 11

dominic23

Level 10

83,916 points

Oct 29, 2015 4:12 PM in response to Larissabael

You don't need to have Avast installed on your Mac for protection.

When you surf the net, be careful. That is all.

Reply

Answer 12

Linc Davis

Level 10

209,547 points

Oct 29, 2015 4:42 PM in response to Larissabael

A

"Avast" is the worst of the whole wretched lot of commercial "security" products for the Mac. Not only does it fail to protect you from any real danger, it may send personal data (such as web browsing history and the contents of email messages) back to the developer without your knowledge, give false warnings, destabilize and slow down the computer, expose you to network attack, and corrupt the network settings and the permissions of files in your home folder. Removing it may not repair all the damage.

Some versions of the product also inject advertising into web pages. In short, apart from the fine print in the license agreement, Avast is indistinguishable from malware, and is arguably worse than any known malware now in circulation.

Back up all data, then remove Avast according to the developer's instructions. Restart. Never install any "anti-virus" or "anti-malware" software again.

If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and then follow the instructions linked above.

B

If you still have problems after removing "Avast," also remove "AnyConnect."

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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Answer 13

Larissabael Author

Level 1

0 points

Oct 29, 2015 4:49 PM in response to Linc Davis

Thank you both so much for the help! The problem is solved now and I was able to remove Avast the correct way!

Do you guys have suggestions for a good working security program?

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Answer 14

Linc Davis

Level 10

209,547 points

Oct 29, 2015 5:57 PM in response to Larissabael

Mac users often ask whether they should install "anti-virus" (AV) or "anti-malware" software. The short answer is "no," but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.

It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.

The comment is long because the issue is complex. The key points are in sections 5 and 11.

OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as file quarantine, execute disable, sandboxing, system integrity protection, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."

The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

The following caveats apply to XProtect:

☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.

☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.

3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

☞ It can easily be disabled or overridden by the user.

☞ A malware attacker could find a way around it, or could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.

☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.

For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.

4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.

The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in effect, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

Software from an untrustworthy source

☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.

☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.

☞ Rogue websites such as Softonic, Soft32, CNET Download, and SourceForge distribute free applications that have been packaged in a superfluous "installer."

☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

Software that is plainly illegal or does something illegal

☞ High-priced commercial software such as Photoshop is "cracked" or "free."

☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.

Conditional or unsolicited offers from strangers

☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)

☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.

☞ You win a prize in a contest you never entered.

☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.

☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.

☞ Anything online that you would expect to pay for is "free."

Unexpected events

☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.

☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.

☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.

☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.

6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.

7. Another perennial weak point is Adobe Flash Player. Like Java, Flash is in well-deserved decline, but Flash content is still much more widespread than Java content on the Web. If you choose to install the Flash plugin, you can reduce your exposure to Flash by checking the box marked

Stop plug-ins to save power

in Advanced tab of the Safari preferences window, if it's not already checked. Consider also installing a Safari extension such as "ClickToFlash" or "ClickToPlugin." They will prevent Flash content from loading automatically, and will also cause non-Flash video to be substituted for Flash on YouTube and maybe some other sites. I've tested those extensions and found them safe, but you should always do your own research before deciding whether to trust any third-party software.

8. Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

Never install any AV or "Internet security" products for the Mac if you have a choice, as they are all worse than useless. If you are required by a (mistaken) institutional policy to install some kind of AV, pick one of the free apps in the Mac App Store—nothing else.

Why shouldn't you use AV products?

☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.

☞ The design is usually predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.

☞ By modifying the operating system, the software may also create weaknessesthat could be exploited by malware attackers.

☞ Most importantly, a false sense of security is dangerous. That fact pertains to all AV software there will ever be, no matter what else changes.

9. A free AV product from the Mac App Store is harmless as long you don't let it delete or move any files. Ignore any warnings it may give you about "heuristics" or "phishing." Those warnings, if they're not merely false positives, refer to the text of email messages or cached web pages, not to malware.

An AV app is not needed, and can't be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.

Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:

London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, a free AV product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must have some kind of AV application. An App Store product won't modify the operating system; in fact, it won't do anything unless you run it.

10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

11. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by AV software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

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Answer 15

Jan 27, 2016 11:58 AM in response to dominic23

I am having this same issue now. I do not have Avast on my computer. I do have AnyConnect but I absolutely need it to connect to a client VPN. Any suggestions? Would it help if I uninstall AnyConnect and reinstall?

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