App Store, "An error has occurred", "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)"

Question

Level 1

19 points

App Store, "An error has occurred", "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)"

I am encountering a strange issue with two Mac laptops while a third one does not have the issue. Essentially, when I start iTunes, it complains a newer version is available and that I should download it. When I accept, it launches the App Store (as it should). However, this step fails. When I select the "updates" tab, I get a dialog box "An error has occurred", with the message below:

The operation couldn’t be completed. (NSURLErrorDomain error -1012.)

What does this mean ? How can I get to run updates on those computers again ?

Thanks!

iBook, OS X El Capitan (10.11)

Posted on Nov 6, 2015 2:40 PM

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Answer 1

Linc Davis

Level 10

209,559 points

Nov 6, 2015 4:25 PM in response to Xrival

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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Answer 2

Xrival Author

Level 1

19 points

Nov 7, 2015 2:11 AM in response to Linc Davis

Thanks a lot for your answer. I have done this on both computers, and report my findings below. Any idea will be greatly appreciated.

Laptop 1 (Macbook pro retina 13", El Capitan 10.11.1):

If I select directly tab "updates", I observe the same error.

I notice that the menu "Store" indicates I can sign in (so I deduce, I am signed out). Then, if I fill my icloud password, the App Store goes into an infinite loop, and needs to be killed using the Task Manager. I do not see the update of iTunes (I know there is one, I have a third machine, that has a higher version).

I also tried to log in using iTunes and I observe the same issue: infinite loop (but, unlike the App Store, iTunes then use a huge amount of resource).

Laptop 2 (MacBook Air 11", El Capitan 10.11):

If I select directly tab "updates", I also observe the same error.

Unlike laptop 1, the menu "Store" initially shows "sign out" (so I deduce, I was signed in). If I sign out and sign in again, it still shows "sign in". So the "sign in" fails. I do not see the update of iTunes (I know there is one, I have a third machine, that has a higher version).

I also looked at iTunes, and observe that I can sign in and sign out of it successfully.

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Answer 3

Linc Davis

Level 10

209,559 points

Nov 7, 2015 5:31 AM in response to Xrival

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 4

Xrival Author

Level 1

19 points

Nov 7, 2015 2:40 PM in response to Linc Davis

Here is the excerpt of the log corresponding to the App Store failure, on laptop 2:

07/11/15 23:27:23,190	App Store[561]	Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.
07/11/15 23:27:23,736	sandboxd[130]	([564]) storeuid(564) deny file-read-data /Users/rival/Library/Keyboard Layouts
07/11/15 23:27:23,744	sandboxd[130]	([564]) storeuid(564) deny file-read-data /Users/rival/Library/Input Methods
07/11/15 23:27:24,559	storeaccountd[383]	-[PushServiceStoreDispatch getEnabledMediaTypesWithReply:]
07/11/15 23:27:24,602	storeaccountd[383]	XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid
07/11/15 23:27:24,633	sandboxd[130]	([383]) storeaccountd(383) deny mach-lookup com.apple.backupd.sandbox.xpc
07/11/15 23:27:24,639	storeaccountd[383]	XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid
07/11/15 23:27:24,647	storeaccountd[383]	XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid
07/11/15 23:27:24,654	storeaccountd[383]	XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid
07/11/15 23:27:24,654	sandboxd[130]	([383]) storeaccountd(383) deny mach-lookup com.apple.backupd.sandbox.xpc
07/11/15 23:27:24,665	sandboxd[130]	([383]) storeaccountd(383) deny mach-lookup com.apple.backupd.sandbox.xpc
07/11/15 23:27:24,674	sandboxd[130]	([383]) storeaccountd(383) deny mach-lookup com.apple.backupd.sandbox.xpc
07/11/15 23:27:25,439	SubmitDiagInfo[495]	The connection to https://radarsubmissions.apple.com/submit could not be created
07/11/15 23:27:25,439	SubmitDiagInfo[495]	Request object for https://radarsubmissions.apple.com/submit couldn't be created
07/11/15 23:27:25,439	SubmitDiagInfo[495]	Error while bootstrapping the main Config File
07/11/15 23:27:25,439	diagnostics_agent[437]	Submission failed
07/11/15 23:27:46,267	sandboxd[130]	([482]) softwareupdated(482) deny system-fsctl 0x682f
07/11/15 23:27:52,722	sandboxd[130]	([482]) softwareupdated(482) deny system-fsctl 0x682f
07/11/15 23:27:54,814	apsd[77]	Failed to send activation record to service com.apple.ManagedClient.enroll
07/11/15 23:28:08,000	kernel[0]	Sandbox: softwareupdated(482) deny(1) system-fsctl 682f

Laptop 1 shows similar messages. One difference, is that I notice many occurrences of:

apsd[529]	+[APSCertificateStorage certificateForName:]: SecItemCopyMatching (err = -25300)
apsd[529]	Couldn't find identity for saved cert name.......

Reply

Answer 5

Linc Davis

Level 10

209,559 points

Nov 7, 2015 3:06 PM in response to Xrival

This procedure will delete certain temporary and cache files used by the software update process. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Back up all data and read this whole message before doing anything.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder selected. The subfolder has a long name beginning with "zyx" and ending with "68". Move that subfolder to the Trash. Don't move any of the other subfolders with similar names. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 6

Xrival Author

Level 1

19 points

Nov 8, 2015 12:21 AM in response to Linc Davis

Thanks a lot, I have done that procedure on both laptops that have the issue.

However, that has not changed anything to my problem (still same issues as in my posts above).

Reply

Answer 7

Linc Davis

Level 10

209,559 points

Nov 8, 2015 9:09 AM in response to Xrival

Back up all data.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

From the Category list in the lower left corner of the window, select My Certificates. In the list of certificates on the right, there may be one or more have a name that begins with "VeriSign". Export each such certificate by dragging it to the Desktop, then delete it from the keychain. If there are any certificates marked with a red "X" as expired or invalid, regardless of name, delete them without exporting.

Next, select Certificates from the Category list. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled

Secure Sockets Layer (SSL)

select

no value specified

Close the inspection window. You'll be prompted for your administrator password to update the settings.

Now open the same inspection window again, and select

When using this certificate: Use System Defaults

Save the change in the same way as before.

Revert all the certificates with non-default trust settings. Never again change any of those settings.

Again, delete all expired or invalid certificates.

Log out or restart the computer. Test. If all is now well, back up again, then delete the certificates you exported to the Desktop.

Reply

Answer 8

Xrival Author

Level 1

19 points

Nov 8, 2015 9:09 AM in response to Linc Davis

Thanks a lot for the advice.

Laptop 2 had an invalid certificate, and removing it seemed to allow iTunes and App Store to behave well again. Update to 10.11.1 downloading.

Laptop 1 is still not fixed though. The only change I had to do when following that procedure was to switch one "When using this certificate:" fields to "Use System Defaults". The issues are still occurring as before... (updates do not show, attempts to log in result in non terminating processes that need be killed). Any idea on this one will be greatly appreciated!

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Answer 9

Linc Davis

Level 10

209,559 points

Nov 8, 2015 9:29 AM in response to Xrival

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 4 done at … sec
…
Part 4 of 4 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Process completed" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 10

Xrival Author

Level 1

19 points

Nov 8, 2015 11:33 AM in response to Linc Davis

Here is the result:

1 Start time: 20:00:35 11/08/15

2

3 Revision: 1367

4

5 Model Identifier: MacBookPro12,1

6 System Version: OS X 10.11 (15A284)

7 Kernel Version: Darwin 15.0.0

8 Time since boot: 2:05

9

10 FileVault 2

11

12 FileVault is On.

13

14 Energy (lifetime)

15

16 Google Chrome Helper (UID 501): 14854.86

17 WindowServer (UID 88): 68.93

18 Google Chrome (UID 501): 20.77

19

20 Energy (sampled)

21

22 WindowServer (UID 88): 23.04

23 kernel_task (UID 0): 6.44

24

25 Memory (MB)

26

27 kernel_task (UID 0): 1298

28

29 Profiles: 52

30

31 Global prefs (system)

32

33 MultipleSessionEnabled = 1

34

35 Wi-Fi

36

37 Security: WPA Personal

38

39 Diagnostic reports

40

41 2015-10-16 Finder hang

42 2015-10-19 Preview crash

43 2015-10-25 Google Chrome Helper crash x2

44 2015-11-04 AirPlayUIAgent crash

45 2015-11-06 AirPlayUIAgent crash

46 2015-11-06 Google Chrome crash

47

48 I/O errors

49

50 disk2: alignment error 1

51 disk2s0: alignment error 2

52

53 Volumes

54

55 disk1: /

56

57 HID errors: 9

58

59 Kernel log

60

61 Nov 8 09:17:50 Process launchd [1] disabling system-wide CPU Throttling

62 Nov 8 09:17:50 Process mds_stores [192] disabling system-wide I/O Throttling

63 Nov 8 09:17:50 Process mds_stores [192] disabling system-wide CPU Throttling

64 Nov 8 09:18:21 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x31c9fe4c9456a07d, provider is 0x31c9fe4b154e7d7d

65 Nov 8 09:18:21 init: error getting PHY_MODE; using MODE_UNKNOWN

66 Nov 8 09:18:23 [IGPU] Scheduler Throttle Cap = 100ms.

67 Nov 8 11:46:18 VirtualBox[585] triggered unnest of range 0x7fff97400000->0x7fff97600000 of DYLD shared region in VM map 0xf2a04001469d2c3d. While not abnormal for debuggers, this increases system memory footprint until the target exits.

68 Nov 8 11:46:23 VirtualBoxVM[591] triggered unnest of range 0x7fff97400000->0x7fff97600000 of DYLD shared region in VM map 0xf2a040014457b01d. While not abnormal for debuggers, this increases system memory footprint until the target exits.

69 Nov 8 14:29:37 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

70 Nov 8 14:29:40 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

71 Nov 8 14:29:40 disk2s0: alignment error.

72 Nov 8 14:29:42 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

73 Nov 8 14:29:43 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

74 Nov 8 14:34:00 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

75 Nov 8 14:34:03 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

76 Nov 8 14:34:03 disk2s0: alignment error.

77 Nov 8 14:34:04 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

78 Nov 8 14:34:06 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x64, ASCQ = 0x00

79 Nov 8 14:57:12 disk2: alignment error.

80 Nov 8 17:55:05 Process launchd [1] disabling system-wide I/O Throttling

81 Nov 8 17:55:05 Process launchd [1] disabling system-wide CPU Throttling

82 Nov 8 17:55:34 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xace1dad4c57b62ef, provider is 0xace1dad3464951ef

83 Nov 8 17:55:34 init: error getting PHY_MODE; using MODE_UNKNOWN

84 Nov 8 17:55:35 [IGPU] Scheduler Throttle Cap = 100ms.

85 Nov 8 17:56:47 Limiting closed port RST response from 297 to 250 packets per second

86

87 System log

88

89 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

90 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

91 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

92 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

93 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

94 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

95 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

96 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

97 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

98 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

99 Nov 8 17:55:05 WindowServer: CGXGetConnectionProperty: Invalid connection 72967

100 Nov 8 17:55:05 loginwindow: Login Window point of no return

101 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x23 requiring rights 0x5 by caller Dashboard

102 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x22 requiring rights 0x5 by caller Dashboard

103 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x21 requiring rights 0x5 by caller Dashboard

104 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x20 requiring rights 0x5 by caller Dashboard

105 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x1f requiring rights 0x5 by caller Dashboard

106 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x1e requiring rights 0x5 by caller Dashboard

107 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x1d requiring rights 0x5 by caller Dashboard

108 Nov 8 17:55:05 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x1c requiring rights 0x5 by caller Dashboard

109 Nov 8 17:55:05 sharingd: 17:55:05.699 : SCDynamicStoreCopyConsoleUser returned NULL

110 Nov 8 17:55:05 sharingd: 17:55:05.700 : SCDynamicStoreCopyConsoleUser returned NULL

111 Nov 8 17:55:05 sharingd: 17:55:05.701 : SCDynamicStoreCopyConsoleUser returned NULL

112 Nov 8 17:55:05 sharingd: 17:55:05.702 : SCDynamicStoreCopyConsoleUser returned NULL

113 Nov 8 17:55:44 NotificationCenter: -[NCWidgetExtensionContext widgetHostHasContentChanged:]: unrecognized selector sent to instance 0x7fda98eacb50

114

115 launchd log

116

117 Nov 4 15:53:58 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

118 Nov 4 15:54:03 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.248, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

119 Nov 6 23:54:13 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

120 Nov 6 23:54:18 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.245, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

121 Nov 6 23:59:34 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

122 Nov 6 23:59:40 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.243, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

123 Nov 7 00:14:47 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

124 Nov 7 00:14:57 com.apple.xpc.launchd.user.domain.502.100006.Aqua: Could not import service from caller: caller = otherbsd.231, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

125 Nov 7 10:24:25 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

126 Nov 7 10:32:05 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

127 Nov 7 16:56:01 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

128 Nov 7 16:56:07 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.248, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

129 Nov 7 19:09:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

130 Nov 7 19:10:01 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.246, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

131 Nov 8 09:18:21 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

132 Nov 8 09:18:26 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.242, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

133

134 Console log

135

136 Nov 7 10:33:06 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"

137 Nov 7 10:33:06 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"

138 Nov 7 10:33:06 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"

139 Nov 7 10:33:06 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"

140 Nov 7 10:33:06 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"

141 Nov 7 10:33:06 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"

142 Nov 7 10:33:06 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"

143 Nov 7 10:33:06 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"

144 Nov 7 10:33:06 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"

145 Nov 7 10:33:06 fontd: Failed to create font store at path /var/folders/mz/bvb8kyjx5nnb02f_fdvz32xw0000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative

146 Nov 7 10:33:06 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store

147 Nov 7 10:33:07 fontd: XType - wal checkpoint: 0, -1, -1.

148 Nov 7 16:56:07 fontd: Failed to open read-only database, regenerating DB

149 Nov 7 19:18:07 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

150 Nov 7 19:18:07 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

151 Nov 7 19:18:07 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

152 Nov 7 19:18:07 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

153 Nov 7 19:18:58 Console: Marker - 07 Nov 2015 19:18:58

154 Nov 7 19:19:03 Console: Marker - 07 Nov 2015 19:19:03

155 Nov 7 23:34:54 Console: Marker - 07 Nov 2015 23:34:54

156 Nov 7 23:35:00 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

157 Nov 7 23:35:00 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

158 Nov 7 23:35:00 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

159 Nov 7 23:35:00 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

160 Nov 7 23:35:41 Console: Marker - 07 Nov 2015 23:35:41

161

162 Loaded kernel extensions

163

164 org.virtualbox.kext.VBoxDrv (5.0.6)

165 org.virtualbox.kext.VBoxNetAdp (5.0.6)

166 org.virtualbox.kext.VBoxNetFlt (5.0.6)

167 org.virtualbox.kext.VBoxUSB (5.0.6)

168

169 System services loaded

170

171 com.apple.logd

172 - status: 1

173 com.apple.watchdogd

174 net.juniper.AccessService

175 net.juniper.UninstallPulse

176

177 System services disabled

178

179 com.openssh.sshd

180

181 Login services loaded

182

183 com.apple.Finder

184 - status: -15

185 com.coconut-flavour.coconutBattery-Helper

186 com.google.keystone.user.agent

187 net.juniper.pulsetray

188

189 Contents of /Library/LaunchAgents/net.juniper.pulsetray.plist

190 - mod date: Oct 8 12:01:20 2015

191 - size (B): 545

192 - checksum: 908028267

193

194 <?xml version="1.0" encoding="UTF-8"?>

195 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

196 <plist version="1.0">

197 <dict>

198 <key>Label</key>

199 <string>net.juniper.pulsetray</string>

200 <key>LimitLoadToSessionType</key>

201 <array>

202 <string>Aqua</string>

203 </array>

204 <key>ProgramArguments</key>

205 <array>

206 <string>/Applications/Junos Pulse.app/Contents/Plugins/JamUI/PulseTray.app/Contents/MacOS/PulseTray</string >

207 </array>

208 <key>KeepAlive</key>

209 <true/>

210 <key>Disabled</key>

211 <false/>

212 </dict>

213 </plist>

214

215 Contents of /Library/LaunchDaemons/net.juniper.AccessService.plist

216 - mod date: Oct 8 12:01:20 2015

217 - size (B): 951

218 - checksum: 420451302

219

220 <?xml version="1.0" encoding="UTF-8"?>

221 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

222 <plist version="1.0">

223 <dict>

224 <key>EnvironmentVariables</key>

225 <dict>

226 <key>JUNS_LOG_NAME</key>

227 <string>/var/log/Juniper Networks/Logging/debuglog.log</string>

228 <key>PULSE_CONFIG_PATH</key>

229 <string>/Library/Application Support/Juniper Networks/Junos Pulse</string>

230 <key>PULSE_PLUGIN_PATH</key>

231 <string>/Applications/Junos Pulse.app/Contents/Plugins</string>

232 </dict>

233 <key>Label</key>

234 <string>net.juniper.AccessService</string>

235 <key>OnDemand</key>

236 <false/>

237 <key>ProgramArguments</key>

238 <array>

239 <string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService</string>

240 </array>

241 <key>ServiceDescription</key>

242 <string>Juniper Access Service Daemon</string>

243 <key>WorkingDirectory</key>

244 <string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS</string>

245

246 ...and 2 more line(s)

247

248 Contents of /Library/LaunchDaemons/net.juniper.UninstallPulse.plist

249 - mod date: Oct 8 12:01:27 2015

250 - size (B): 578

251 - checksum: 1041311511

252

253 <?xml version="1.0" encoding="UTF-8"?>

254 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" \

255 "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

256 <plist version="1.0">

257 <dict>

258 <key>Label</key>

259 <string>net.juniper.UninstallPulse</string>

260 <key>Program</key>

261 <string>/Library/Application Support/Juniper Networks/Junos Pulse/Uninstall.app/Contents/Resources/uninstaller</string>

262 <key>WatchPaths</key>

263 <array>

264 <string>/Applications/Junos Pulse.app/Contents/Resources/watchpath</string>

265 </array>

266 </dict>

267 </plist>

268

269 Contents of /Library/LaunchDaemons/org.virtualbox.startup.plist

270 - mod date: Oct 7 21:06:31 2015

271 - size (B): 76

272 - checksum: 3094394405

273

274 <?xml version="1.0" encoding="UTF-8"?>

275 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

276 <plist version="1.0">

277 <dict>

278 <key>Label</key> <string>org.virtualbox.startup</string>

279 <key>Disabled</key> <false/>

280 <key>RunAtLoad</key> <true/>

281 <key>KeepAlive</key> <false/>

282 <key>LaunchOnlyOnce</key> <true/>

283 <key>ProgramArguments</key>

284 <array>

285 <string>/Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh</string>

286 <string>restart</string>

287 </array>

288 </dict>

289 </plist>

290

291 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

292 - mod date: Oct 8 09:33:13 2015

293 - size (B): 802

294 - checksum: 4193120192

295

296 <?xml version="1.0" encoding="UTF-8"?>

297 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

298 <plist version="1.0">

299 <dict>

300 <key>Label</key>

301 <string>com.google.keystone.user.agent</string>

302 <key>LimitLoadToSessionType</key>

303 <string>Aqua</string>

304 <key>ProgramArguments</key>

305 <array>

306 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

307 <string>-runMode</string>

308 <string>ifneeded</string>

309 </array>

310 <key>RunAtLoad</key>

311 <true/>

312 <key>StartInterval</key>

313 <integer>3523</integer>

314 <key>StandardErrorPath</key>

315 <string>/dev/null</string>

316 <key>StandardOutPath</key>

317 <string>/dev/null</string>

318 </dict>

319 </plist>

320

321 Contents of Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

322 - mod date: Oct 7 21:06:32 2015

323 - size (B): 677

324 - checksum: 3654809970

325

326 <?xml version="1.0" encoding="UTF-8"?>

327 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

328 <plist version="1.0">

329 <dict>

330 <key>Disabled</key>

331 <true/>

332 <key>KeepAlive</key>

333 <false/>

334 <key>Label</key>

335 <string>org.virtualbox.vboxwebsvc</string>

336 <key>Program</key>

337 <string>/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv</string>

338 <key>Sockets</key>

339 <dict>

340 <key>Listeners</key>

341 <dict>

342 <key>SockServiceName</key>

343 <string>18083</string>

344 <key>SockType</key>

345 <string>stream</string>

346 <key>SockFamily</key>

347 <string>IPv4</string>

348 </dict>

349 </dict>

350 </dict>

351

352 ...and 1 more line(s)

353

354 Bad plists

355

356 /Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist

357

358 User login items

359

360 iTunesHelper

361 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

362 Dropbox

363 - /Applications/Dropbox.app

364 SpyderUtility

365 - missing value

366 owncloud

367 - /Applications/owncloud.app

368

369 Safari extensions

370

371 Adblock Plus

372 - org.adblockplus.adblockplussafari

373

374 Firefox extensions

375

376 Adblock Plus

377 FoxyProxy Standard

378 Jesper Staun Hansen

379

380 iCloud errors

381

382 Finder 8

383 comapple.CloudPhotosConfiguration 2

384 cloudd 2

385

386 Continuity errors

387

388 sharingd 85

389

390 Restricted files: 724

391

392 Global prefs (user)

393

394 "EPSON Epson Stylus Pro 3880" = 1

395

396 Extensions

397

398 /Library/Extensions/EPSONUSBPrintClass.kext

399 - com.epson.print.kext.USBPrintClass

400 /System/Library/Extensions/EPSONUSBPrintClass.kext

401 - com.epson.print.kext.USBPrintClass

402

403 Applications

404

405 /Applications/Junos Pulse.app

406 - net.juniper.Junos-Pulse

407 /Applications/Skim.app

408 - net.sourceforge.skim-app.skim

409 /Applications/TeX/BibDesk.app

410 - edu.ucsd.cs.mmccrack.bibdesk

411 /Applications/TeX/Excalibur-4.0.7/Excalibur.app

412 - edu.bucknell.Excalibur

413 /Applications/TeX/LaTeXiT.app

414 - fr.chachatelier.pierre.LaTeXiT

415 /Applications/TeX/TeX Live Utility.app

416 - com.googlecode.mactlmgr.tlu

417 /Library/Application Support/Juniper Networks/Junos Pulse/Uninstall.app

418 - N/A

419 /Users/USER/Applications/Chrome Apps.localized/Default apdfllckaahabafndbhieahigkjlhalf.app

420 - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf

421 /Users/USER/Applications/Chrome Apps.localized/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

422 - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo

423 /Users/USER/Applications/Chrome Apps.localized/Default coobgpohoikkiipiblmjeljniedjpjpf.app

424 - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf

425 /Users/USER/Applications/Chrome Apps.localized/Default pjkljhegncpnkpknbcohdijeoejaedia.app

426 - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia

427 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

428 - com.google.Chrome.app.Default-aohghmighlieiainnegkcijnfilokake-internal

429 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Default apdfllckaahabafndbhieahigkjlhalf.app

430 - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf-internal

431 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

432 - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

433 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Default coobgpohoikkiipiblmjeljniedjpjpf.app

434 - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf-internal

435 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Default pjkljhegncpnkpknbcohdijeoejaedia.app

436 - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia-internal

437 /Users/USER/Library/Application Support/Juniper Networks/SetupClient/JuniperSetupClient.app

438 - net.juniper.SetupClient

439

440 PrefPane

441

442 /Library/PreferencePanes/TeXDistPrefPane.prefPane

443 - comp.text.tex.distribution.preference

444

445 Bundles

446

447 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

448 - com.skype.skypeabdialer

449 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

450 - com.skype.skypeabsms

451 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/19.0.0.226/PepperFlashPlayer.plugin

452 - com.macromedia.PepperFlashPlayer.pepper

453

454 Bundles (new)

455

456 /Applications/TeX/BibDesk.app

457 - edu.ucsd.cs.mmccrack.bibdesk

458 /Applications/TeX/Excalibur-4.0.7/Excalibur.app

459 - edu.bucknell.Excalibur

460 /Applications/TeX/LaTeXiT.app

461 - fr.chachatelier.pierre.LaTeXiT

462 /Applications/TeX/TeX Live Utility.app

463 - com.googlecode.mactlmgr.tlu

464 /Applications/TeX/TeXShop.app

465 - TeXShop

466 /Applications/VLC.app

467 - org.videolan.vlc

468 /Applications/owncloud.app

469 - com.owncloud.desktopclient

470 /Library/PreferencePanes/TeXDistPrefPane.prefPane

471 - comp.text.tex.distribution.preference

472

473 Library paths

474

475 /Users/USER/Library/Application Support/Firefox/Profiles/afvlckw8.default/gmp-gmpopenh264/1.4/libgmpopenh264.dy lib

476 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.824/_platform_specific/mac_x64/libwidev inecdm.dylib

477 /Users/USER/Library/Application Support/Juniper Networks/SetupClient/juniperSetupDll.dylib

478 /usr/local/Cellar/libdvdcss/1.3.99/lib/libdvdcss.2.dylib

479 /usr/local/Cellar/libdvdread/5.0.2/lib/libdvdread.4.dylib

480 /usr/local/Library/Homebrew/test/mach/fat.dylib

481 /usr/local/Library/Homebrew/test/mach/i386.dylib

482 /usr/local/Library/Homebrew/test/mach/x86_64.dylib

483

484 App extensions

485

486 com.evernote.Evernote.SharingExtension

487 com.getdropbox.dropbox.garcon

488 com.owncloud.desktopclient.FinderSyncExt

489

490 Modifications

491

492 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/ConnectionManager.dep

493 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/connectionMgr.dylib

494 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_DE.txt

495 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_EN.txt

496 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_ES.txt

497 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_FR.txt

498 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_IT.txt

499 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_JA.txt

500 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_KO.txt

501 file added: /Applications/Junos Pulse.app/Contents/Plugins/ConnectionManager/MessageCatalogConnMgr_PL.txt

502 ...

503 file added: /Applications/LibreOffice.app/Contents/Resources/__pycache__/pythonloader.cpyth on-33.pyc

504 file added: /Applications/LibreOffice.app/Contents/Resources/__pycache__/uno.cpython-33.pyc

505 file added: /Applications/LibreOffice.app/Contents/Resources/__pycache__/unohelper.cpython- 33.pyc

506 file added: /Applications/LibreOffice.app/Contents/Resources/extensions/dict-en/pythonpath/ __pycache__/lightproof_en.cpython-33.pyc

507 file added: /Applications/LibreOffice.app/Contents/Resources/extensions/dict-en/pythonpath/ __pycache__/lightproof_handler_en.cpython-33.pyc

508 file added: /Applications/LibreOffice.app/Contents/Resources/extensions/dict-en/pythonpath/ __pycache__/lightproof_impl_en.cpython-33.pyc

509 file added: /Applications/LibreOffice.app/Contents/Resources/extensions/dict-en/pythonpath/ __pycache__/lightproof_opts_en.cpython-33.pyc

510 file added: /Applications/VLC.app/Contents/MacOS/plugins/plugins.dat

511

512 Bad kernel extensions

513

514 /System/Library/Extensions/AppleOSXUSBNCM.kext

515

516 Installations

517

518 ownCloud Client: 03/11/15 11:26

519 Setup-2015: 03/11/15 09:27

520 MacTeX-2015: 03/11/15 09:26

521 EPSON Printer Driver: 10/10/15 17:00

522 Adobe Photoshop Lightroom 4.4: 10/10/15 15:40

523

524 Elapsed time (sec): 599

Reply

Answer 11

Linc Davis

Level 10

209,559 points

Nov 8, 2015 12:06 PM in response to Xrival

A

You installed or updated "Junos Pulse" about a month ago. Is that when the problem started?

B

One or more configuration profiles are installed under the Profiles preference pane. Without invading your privacy, I have no way of knowing what they are or what they do. It's possible that one or more of them is causing the problem. If so, you'll have to take it up with the network administrator, or else remove the profiles.

C

The test results show other issues, probably not related to the original question.

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

D

"Google Chrome" is using excessive processor time and slowing down everything else.

E

The Wi-Fi network is operating under the obsolete and insecure WPA encryption standard. If it's your own network, that's very dangerous. Change the router's settings so that it uses WPA 2 Personal. If it doesn't support that standard, it should be replaced. I can't give you specific instructions for changing the setting, because all routers are different. Refer to the manufacturer's documentation.

Reply

Answer 12

Xrival Author

Level 1

19 points

Nov 8, 2015 12:33 PM in response to Linc Davis

Thanks for your message.

A. The problem did start long after the installation of Junos Pulse. Overall, I am less than happy with this VPN client but have to use it nonetheless (alternatives I tried failed), yet it does not prevent my other computers from connecting to the App Store.

B. The profiles were added more recently, and their addition could correspond with the time where the issue appeared. I removed them for now.

C. I ran the step 1; it completed very quickly.

Despite this the issues are still the same.

D,E. Thanks, I am aware of that. I know I should address E quite soon. This is a valuable reminder.

Reply