Ipad Pro shuts off while charging and requires a hard reset to turn on

TThanks will try that.

It’s something that didn’t show up in our pre-launch tests we ran. Until we have more information that is the work around. It is under warranty and as soon as we find the cause we will either launch a software update to fix it, or release a news article recalling the defective models for a replacement if it is hardware.

just received this from support...and apparently there is no projected time frame.

Don't know if anyone has tried it,I did post yesterday.

I Bought my iPad pro a week ago,charged it overnight,and like most people,it was dead.Tried everything,but it wouldn't come back to life.Eventually held home and power button together for ages,probably 20 seconds or more,but Apple appeared and then all was fine.

CHarged it again that evening,and back to a dead screen.

AFter a lot to searching and trying different things over a couple of days,I found the solution for me anyway.

GO TO SETTINGS,THEN ICLOUD,THEN BACKUP IN BACKUP PRESS BACKUP NOW,

EVEN IF ITS BEEN DONE AUTOMATICALLY RECENTLY DO IT MANUALLY.

I THEN CHARGED IT FULLY AND NO PROBLEMS AT ALL SINCE.

I DONT HAVE SIRI ENABLED IN FACT THAT WAS NOT ONE OF THE FIXES THAT I TRIED.

IT worked for me and obviously the person I got it from.

WORTH A TRY

I don't have the problem at all. I go my Pro on Monday and charge it every night while I sleep and it is fully charged and fine when I get up in the morning. So it's not a problem with all of them.

pPadua you need to exchange that iPad. that's not the issue this forum is talking about. it's talking about a full charge and then black screen that requires a hard reboot. if your iPad is restarting constantly then there's probably an actual hardware issue that needs to be resolved.

There a lot of posts regarding this problem. Try using a different cord to charge. Once I changed the cord, it worked fine. Waiting for Apple to recall the cords that came with the first shipments. Please let me know if that did not solve the issue.

Black death happens to my ipad pro even by setting it up manually

no itunes backup

no icloud backup

manual installing of apps without backup

I Have the same problem

Using an older cable is not the solution. I've yet to use the cable that came with my Pro, and my Pro is dead each morning (I've always used an older cable). I also do not use iCloud backups, and so that's not the problem, either. I haven't tried airplane mode, and so I probably should try it.

However, note that any solution needs to be tested over multiple days. A one-day test is not going to cut it, as people have reported "solutions" that appear to work for a couple days, but then start failing.

As suggested I enabled Siri and Hello Siri, and after 3 different charges of variable length (one overnight), no more black screen requiring hard reset. Fingers crossed!

Same here 😟, hard reboot this morning!

I'll try Hey Siri for a night or two and wait for Apple to fix it.

ON a positive note, I love the pencil, been an artist it's the best expirence I have had drawing ever.

I can't wait to get the pencil. Mine still hasn't shipped. I'm an artist too and I'm so glad to hear it's worth it!

i don't have this issue with my iPad pro.

The blackout only happened to me on the third full charge and the two times before were fine so it might be an intermittent bug.

4th charge just got to 100% and iPad is still alive, I will give it another hour for a longer charge.

P.S, Procreate App is awesome with the pencil, I mean it's fantastic!

Enabled Siri, Enabled Hey-Siri and Enbabled iCloud Backup do not fix the problem.

Same as yesterday... hard reboot this morning :-(

I hope Apple can fix the problem fast, i do not like to hard reboot my new iPad every day...