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iPhone 7 gps and cell dropping

So, had my new phone for about 4 hours now and have had both GPS and cell service drop at the same time at least 8 times- typically only for about 2 minutes but as I was traveling and using navigation it was very difficult. Anyone else had this problem?


iphone 7 not listed as a product in this forum yet...

Posted on Sep 16, 2016 11:43 AM

Reply
285 replies

Oct 16, 2016 3:28 PM in response to Denny787

I live in the US with Verizon as a carrier and have the 128 GB iPhone 7. None of the fixes listed on this thread worked for me including a replacement phone from Verizon. The phone would drop from LTE to 3G and sometimes 1x or no service in areas that have always had strong LTE on my previous 6S. This was happening often and was very frustrating. I too was going to go back to the 6s out of frustration. Since updating to the beta 3 software about five days ago the phone has never lost LTE. As far as battery life, I have noticed an improvement since the beta 3 software update. It is holding better than my 6s. I could not say that before the beta 3, probably because of the LTE signal problem and the battery drain looking for service.

Oct 16, 2016 3:41 PM in response to toninog3

People, For anyone who hasn't the time to review the whole thread: Good news! It seems that iOS 10.1 public beta 3 solves the signal problems with affect the Verizon (and Sprint? + other CDMA?) iPhone 7.


Thank you to everyone who’s related experience with the 10.1 PB3. It sounds promising.


There’s so much frustration in this forum! If you have an Apple Watch, try using the Breath app. If not, just set a timer for 2 or 3 min, and breath.


Like many here, I'm upset by the signal problem with the iPhone 7. But ranting here won't solve anything, especially as some of the comments come from very poor or incorrect information. Additionally, Apple doesn't typically respond here; thinking that shouting will improve the chances is silly. The situation is very complicated. So much so that Apple and Verizon (and others) weren't yet able to correct this -- even now. If you think they aren't trying to fix this, then you should count yourself among the mis-informed.


Mr Toningon3, your assessment that fault lies with iPhone 7 hardware is not likely correct. The iOS 10 running on your 6s is different from the build on the iPhone 7. Each type of device has different components from RAM to CPU to radios. The radios chipsets in the iPhone 7 are not the same as the 6s or 6 or SE. The code they run is different. Maybe a little different, maybe a lot. Hard to say.


Regarding signal strength, I don't know what reviews you're talking about. My iPhone 7, sitting next to my iPhone 6, "sees" more radio signal as measured by the field test display. Advantage iPhone 7. So hooray!


It’s possible there’s an issue with some component in the iPhone 7, but not likely a defect. New software will either fix the bug, or work around a hardware “issue” so that things work as they should. If I were to guess, I’d be looking at the new radio chipsets in the iPhone 7 (Qualcom modems perhaps?), and the code that runs them.


PS: For anyone still feeling annoyed, I contacted Verizon and complained about the signal problems on my new iPhone and got a credit to my bill; this makes up for the ludicrous “activation fee” they now charge.

Oct 16, 2016 11:49 PM in response to jd2020

my iPhone 7 even failed to go into field test mode? And signal been very weak, weaker than iPhone 5s even. How would you explain then the removal of antenna bands and the fact that when holding the phone with you both palms makes things even worse, similar to putting your phone in aluminium case? Apple has removed the antenna bands and installed a new chip more powerful on paper to compensate missi bands but in reality things has got worse. Ok software update will fix that till some point but will the iPhone 7 will ever get signal strength as good as the older iPhones?

Oct 17, 2016 4:05 AM in response to toninog3

Just thinking... when I just bought my iPhone7 (16 September), I didn't experience any issues with network, 4g, battery etc... It feels like those issues started after about 1.5-2 weeks. Is it possible that while my phone was still on 10.0.1 it was fine, but problems started after I've updated software to 10.0.2? It feels like it's right timing for when my phone started to go crazy

Oct 17, 2016 5:55 AM in response to Jaalwine

So, I've just came back from Apple store. They replaced my phone and everything is working. As soon as guys in the store heard that I'm with iPhone 7 and network issues they immediately brought me new one and didn't even ask me what happened and what I've done trying to resolve it. When asked what caused it, reply was "it's a known issue with iPhone 7 and some of them have faulty sim-card unit"

Oct 17, 2016 10:17 AM in response to toninog3

10.0.3 avail for iPhone 7 users.


Apple has just released the latest version of iOS, 10.0.3. It’s an update only for the iPhone 7, and it’s here to fix all of your cellular connectivity woes.

There have been numerous reports of cellular connectivity problems for iPhone 7 users, particularly those on Verizon. A series of discussions on the Apple discussion board show that users have seen their service drop from LTE to 3G, and then to no service at all.

The fix appeared to be simple: just turn off Voice over LTE, and the problems seemed to go away. Apple was said to be working on a fix, and this seems to be it.

The update is appearing now for iPhone 7 users. Just go to Settings, General, Software Update, and you should see the option to do an over-the-air update. Just make sure you’re connected to Wi-Fi and either plugged in or have a good battery charge.

Oct 18, 2016 5:56 AM in response to Jaalwine

Hey Everyone,


I've installed iOS 10.0.3 on my phone and used it during my commute for the past day and this appears to have corrected the issue we've been having. Everyone else should update and give it a shot. I'll keep testing this out and will update if I see the issue again, but I'm fairly confident that this has now resolved the issue.

iPhone 7 gps and cell dropping

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