iPhone 7 Plus keeps freezing

I Have had the same problems. Sometimes the touch screen wouldn't respond either! I hate to reset, but at this point, I have no choice!! It takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple!! You should come up with a fix for this!

I have the same issue with my 128 GB iPhone 7 plus .. 5 days old phone .. bought on 7th October..

The applications where i have noticed the HANG / Freezing issue:

Phone App

Text Messaging

Typing Notes

My case has been escalated to the Engineering team .. Crash logs have been uploaded to them..

Still waiting for a response / fix from their side..

Sad to know that reputed brand like APPLE has these kind of issues with their new product and customers have to suffer..

The amount of time being spent in troubleshooting to get resolution / fix or a replacement .. IS IT WORTH ?

Support or Replacement may be free but IS IT WORTH after spending so much time ??

I wish APPLE has some customer service department which compensates for this pain caused to Customers !!

NOT SURE if APPLE even bothers about what time is being spent into this by customers ..

I feel embarrassed to even discuss this with my friends who are on ANDROID..

Wish they provide me with resolution fast ..

Sukhminder Gill

Please watch my videos on Youtube for the iPhone 7 Plus issue:

https://youtu.be/MlLMLlVqEdo

https://youtu.be/Y_Q1el9X_DE

I have the exact problem on my iPhone 7 Plus (128 GB). Except when mine freezes, my home button is completely unresponsive and cannot switch the device off via holding down the sleep button.

I tried doing the soft reset using the old combination of holding the Home button while simultaneously holding the Sleep button but I didn't realize this combination has been changed with the iPhones 7 and 7 Plus.

The new combination to soft reset your phone is by: holding the Sleep button AND the Volume Down buttons simultaneously for 15 seconds until you see the screen changed to the Apple logo. I wasn't able to try this fix since I was not aware of it the last time that my phone froze but I will try it the next time it happens and report back.

In the interim, I really hope Apple's Devs are working on an iOS patch to resolve this issue...

Count me in !!! Iphone 7 pain !!

I have the same issues, just switched back to 6S because I cannot afford to have my phone freezing on when i need it the most.

I Have had the same problems. Sometimes the touch screen wouldn't respond either! I hate to reset, but at this point, I have no choice!! It takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple you should come up with a fix for this!

update: I reset my iPhone 7+ as directed. No more problems whatsoever!! I recommend the fix!! A bit of a pain to redo my seting but I haven't experienced any further problems since the reset. Good luck!!

IT looks like Apple has become a nocturne money thirst than service rendered I have had my iPhone plus 256. Gold for just three days but the screen freezes and home button fail to respond as well.

THus made me uspet that I went to the Apple Store in my city Of Towson Maryland, and guess what they said since I am a Tmobile customer they can't help me think about for a minute where is the warranty for one year and when does it apply? Well and about to report this to the FCC and other helpful departments. If this continues an suing Apple and Tmobile as the don't want to fu d the solution to this problem.

The phone was replaced and the issue is still there..

Have written to Apple engineering team again but have not heard from them yet,

Same problem with my 7 plus 😟 my first iphone ever.

Hello there!

I had set up my 7 plus iphone as a new one, please for your help.

Today im having the same problem with my newly purchased 7 plus (128Gb)....i bought it on 17 Oct...now tried to do the hard reset..but the apple logo has started appearing and stops right there..im gonna go to apple store and return this...after paying $1332 cash..it;s very disappointing,

I also tried to reset all setting. It still keeps on freezing.

Even "Settings" App freezes!!

I am wondering if there is a memory problem (hardware) or should i wait for a software update.

I had the same freeze problems, I did the reset now I am unable to set wallpaper or forward pictures, I receive message "Unable to Share There was an error while preparing to share. Please try again later."

What do I do now?

Thanks,

Jbevel

I'm having the same issue and have had this issue since the day I got my new phone. Freezes all the time screen becomes unresponsive to touch. I tried returning it but the they are on back order so itll be past my 14 days. The whole thing is a joke. They should at least replace your phone especially since they have such a high price tag. I was pretty much told I was sol. Mine is 128 gb 7 plus. If anyone is thinking about getting one I would def wait until they get all the bugs worked out!!!!

I have an iPhone 7 plus, I have the same problem. It happened four times since I got the phone on September 26th. It's very scaring, I don't when I will lose all my data. I have never had the same issue on my iPhone 3, 4, 4s, 5, 6 plus, it's very disappointing, when you pay more and more, but the product quality gets worse. For an Apple fan, it's a truly sad story.