iPhone 7 Plus keeps freezing

Thailand Amulets wrote:

The problem won't go away with a reset, becaue the problem is a device problem, with all iPhone 7 Plus almost. I have 7 friends with iPhone 7 Plus devices, and they all have the same problem. I think the problem is more that the manufacturers don't accept that the problem is a generic software / hardware problem (generic meaning 'from Apple')

In my previous career, I handled service and technical support in a major U.S. cell phone carrier's store. So, I probably have more experience with phone issues than most people. This is not a common problem.That doesn't mean your problem isn't real. You have reported in another thread that the phone did this from the time you got it. However, for some reason, instead of dealing with the problem by returning it to Apple, you kept the phone and then keep complaining about it. I think it's quite possible you have a defective phone. What did Apple say when you took it in for service?

I have an iPhone 7 Plus that doesn't freeze, has great battery life and has never overheated, even when mounted on the dashboard in the summer sun with navigation and streaming music running.

Exactly the same problem - seemed to happen after I had sent a couple of short videos in Message and was talking on the phone. Suddenly blank black screen and nothing. Now will not start up at all. Brand new iphone 7 128g

I had this same problem and visited the Apple Genius Bar twice. The first time, they advised me to perform a complete restore. The second time they gave me a new replacement phone. The problem persists and I am still looking for solutions.

This is so frustrating. I’ve had every iPhone since the first and yeah they usually slow down a little bit over time but after updating my iOS twice in the last 2 weeks I feel like my iphones preformance just went down the drain. It’s always freezing!! I have to do a hard reset and then try going back to the app. Now since last night there is another iOS update but that will probably slow things down even further so I don’t know if updating is a good idea.

I'm having the same problem with mine except EVERYTHING freezes up....home button doesn't respond, power button doesn't respond. I just have to wait a minute for it to sleep then pray when I tap the home button that it's all normal again. Very stressful, especially when boarding a plane and can't access my boarding pass!

I have had my phone 7 plus less than a day and the home button has already quit responding completely.

I Have had the same problems. Sometimes the touch screen wouldn't respond either! I hate to reset, but at this point, I have no choice!! It takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple!! You should come up with a fix for this!

I have the same issue with my 128 GB iPhone 7 plus .. 5 days old phone .. bought on 7th October..

The applications where i have noticed the HANG / Freezing issue:

Phone App

Text Messaging

Typing Notes

My case has been escalated to the Engineering team .. Crash logs have been uploaded to them..

Still waiting for a response / fix from their side..

Sad to know that reputed brand like APPLE has these kind of issues with their new product and customers have to suffer..

The amount of time being spent in troubleshooting to get resolution / fix or a replacement .. IS IT WORTH ?

Support or Replacement may be free but IS IT WORTH after spending so much time ??

I wish APPLE has some customer service department which compensates for this pain caused to Customers !!

NOT SURE if APPLE even bothers about what time is being spent into this by customers ..

I feel embarrassed to even discuss this with my friends who are on ANDROID..

Wish they provide me with resolution fast ..

Sukhminder Gill

Please watch my videos on Youtube for the iPhone 7 Plus issue:

https://youtu.be/MlLMLlVqEdo

https://youtu.be/Y_Q1el9X_DE

I have the exact problem on my iPhone 7 Plus (128 GB). Except when mine freezes, my home button is completely unresponsive and cannot switch the device off via holding down the sleep button.

I tried doing the soft reset using the old combination of holding the Home button while simultaneously holding the Sleep button but I didn't realize this combination has been changed with the iPhones 7 and 7 Plus.

The new combination to soft reset your phone is by: holding the Sleep button AND the Volume Down buttons simultaneously for 15 seconds until you see the screen changed to the Apple logo. I wasn't able to try this fix since I was not aware of it the last time that my phone froze but I will try it the next time it happens and report back.

In the interim, I really hope Apple's Devs are working on an iOS patch to resolve this issue...

Count me in !!! Iphone 7 pain !!

I have the same issues, just switched back to 6S because I cannot afford to have my phone freezing on when i need it the most.

I Have had the same problems. Sometimes the touch screen wouldn't respond either! I hate to reset, but at this point, I have no choice!! It takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple you should come up with a fix for this!

update: I reset my iPhone 7+ as directed. No more problems whatsoever!! I recommend the fix!! A bit of a pain to redo my seting but I haven't experienced any further problems since the reset. Good luck!!

IT looks like Apple has become a nocturne money thirst than service rendered I have had my iPhone plus 256. Gold for just three days but the screen freezes and home button fail to respond as well.

THus made me uspet that I went to the Apple Store in my city Of Towson Maryland, and guess what they said since I am a Tmobile customer they can't help me think about for a minute where is the warranty for one year and when does it apply? Well and about to report this to the FCC and other helpful departments. If this continues an suing Apple and Tmobile as the don't want to fu d the solution to this problem.

The phone was replaced and the issue is still there..

Have written to Apple engineering team again but have not heard from them yet,