iPhone 6 screen freezes after iOS 10.3.1 update

We are seeing the same problem with employees phones that updated to 10.3.1. it renders their phones useless. Key staff cannot be reached when an emergency happens. As an electric utility this a serious problem. Only fix we have found is too hard restart phone and wait for it to happen again.

I have the same problem, bought it to Apple store and the guy told me it must be the screen problem and has to be replaced at my expense.

First of all, how can it be a hardware problem? If it is hardware issue, it just dies and never works again.

To those who are interested, I tried reinstalling iOS 10.3.1 using alternative methods found online. It's not the best solution but it improves a little (problem still exist but much less frequent).

In my point of view, Apple is no different to taking my phone and smash it into pieces.

This is clearly software vandalism on Apple's part and our phones should be repaired or replaced immediately.

I hope someone will lawyer up or take this issue public since they can't be bother looking or responding to the issue.

Such a irresponsible company, just like other telco.

I have an iPhone 5s, and after iOS 10.3.1 upgrade a few days ago, my touch screen stopped working to the point that my phone has become unusable. The phone will swipe screens and open apps randomly without me asking it to, make other letters appear while typing, and the phone icons will stop responding to touch. Putting it to sleep mode and wiping the screen with a cloth helped a little, but it ran back to all the problems again after a few minutes of usage.

I took my phone to the Genius Bar yesterday. Apple staff ran diagnostics and determined that it was NOT a hardware issue. I tried all of the followings so far but none of them worked.

1. I ran "Restore iPhone" through iTunes to reset my phone to factory settings, followed by "Restore Backup" through iTunes. Multi-touch problem persisted.

2. Unconnected to iTunes, I ran "Settings -> General -> Reset -> Erase All Content and Settings", which reset it back to factory settings. I then set it up as a new phone by downloading a few apps from app store based on what I need only, without restoring any backup. Multi-touch problem persisted.

3. Unconnected to iTunes, I ran "Reset All settings" on my phone. I then set it up as a new phone by downloading a more apps from app store based on what I need only, without restoring any backup. I also synced with iTunes to copy some music back. Multi-touch problem persisted.

4. I deleted one app that I thought might cause config issue and I turned off all notifications, but didn't help. Multi-touch problem persisted.

After reading this thread, I now firmly believe that this problem is iOS 10.3.1 related. I would like to know: 1. When Apple can provide software update for a fix, and 2. If I can go back to iOS 10.2.x somehow for my phone. If anyone from Apple is reading this, please advise.

Continue to my post:

https://discussions.apple.com/thread/7916664?answerId=31868045022#31868045022

I made many researches and I found out that 99% of my freezes where connected with 'Today Extension' of application "Lirum Device Info", by Rogerio Hirooka - https://appsto.re/ru/u4nqJ.i

When that extension which among its futures interacts with iOS memory was active and you do the steps I described in my previous post then my iPhone freezed.

After I deleted "Lirum Device Info" extension from 'Today Extension' screen all the problems gone away.

I then wrote a note to developer.

And today the updated version 4.3.3 where published with the history note sounds "Fixed an issue with the 'Today Extension' that made some devices unresponsive".

I think that some of the local posters can have this application been installed as it is very popular among Apple People.

But I also think there can be other Programmes that can have like the same 'Today Extension' which interact with iOS memory and the also can badly. Check this one if you have a freeze problem like my.

And it's a pity that iOS API lets such applications freeze iOS / make it unstable.

Re: iPhone 6 screen freezes after iOS 10.3.1 update
This response is an insult to people who've been having problem after 10.3.1 update.

The update caused the touch screen became unresponsive intermittently.
All hardware buttons work.
The touch screen works randomly. Sometimes it goes for hours without problem. Sometimes, it would not respond to the touch consistently for a few minutes then works again for a short time then goes back to being unresponsive.

It's NOT an issue with the screen protectors or touch sensitivity.

If Apple blames hardware problem then the hardware on my phone worked fine in previous iOS versions.
The code in 10.3.1 isn't compatible with the existing hardware of a bunch of phones causing the problem.
This is a widespread problem, not an isolating problem limited to a few phones.

Could it be that we are all seeing a coincidence (related to the OS upgrades) and simply have a hardware problem? We dropped our phone too many times? Frankly it's "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?" I was not open to it being a hardware problem since the phone works "fine" much of the time.

I don't have a 6+ -- just a 6 -- but these reported problems sound the same and pre-date OS 10.3.1.

iphone 6+ touch screen issue erratic behavior

Multi-Touch Repair Program for iPhone 6 Plus - Apple Support

Here are some iPhone 6 specific reports:

https://www.digitaltrends.com/mobile/iphone-6-problems/

See the "****I FIXED MINE****" part of this link:

https://www.quora.com/How-do-I-fix-the-ghost-touching-problem-on-my-iPhone-6

These might relate -- at least they reveal to me there are hardware issues with the 6 design in general:

http://www.businessinsider.com/apple-iphone-6-plus-touchscreen-problem-makes-it- unusable-2016-8

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

No, I'm not in the tech industry. I can't prove anything yet, but consider these facts:

People had the same problems with iPhones before 10.3.1 as I have demonstrated

There are millions of iPhone 6 users in the US -- in March 2015 there were 38 million

There are NOT millions screaming in this thread

Many more people than us with iPhone 6 phones are not having problems

Not everyone with 10.3.1 or 10.3.2 on iPhone 6 phones are having problems

The probability that of the tens of millions of iPhone users who coincidentally dropped their phone one too many times in April 2016 some tiny fraction amounting to 10,000 of us or so are now having problems like the people before 10.3.1 even existed reported? (sorry about the run-on sentence)

Believe what you want to believe, but "waiting on the actual solution" puts the solution out of your control. I prefer it be in my control.

So I used Apple chat support today.

He said:

"With this kind of issue, there might be 2 possible problems that I can see. One is there might be a software problem which might have glitches or bug on it that affects the performance of the device. Another one is the screen itself has a problem related to a hardware issue. We will get this sorted to see where the issue is really coming from. When did this issue started to happen?"

Told him OS 10.3.1

Response: "I see. That is a good observation that it happened when you updated it to 10.3.1 that the issue started and it is good as well that you have done the DFU mode and updated it to the latest version but it seems that it was not able to fix the issue even doing that procedure. Normally, updating the software through DFU could remove any possible glitches but since it was not able to fix the issue, we will just be doing some other major troubleshooting step. Before we proceed, can you go to Settings > General > About and check the available storage if you can still navigate the device?"

Told him 13 gb

"That should be more than enough for the storage available needed. It only requires to have at least 1GB to keep the phone smoothly working. At this time, what we can try to do to try to fix the issue is to reset all settings. With this procedure, it will help us remove any glitches or bugs on the phone and help us refresh it as well but will not remove any files like photos, notes, contacts, etc. on your device. This will just reset the settings like Wi-Fi password, date and time, wallpaper and ringtone but this can be easily set up once the phone restarted. To do so, go to Settings > General > Reset and tap Reset All Settings. Before you do this, may I know if you are using the device right now chatting with us?"

I was on my computer so I just did it. He said:

"Just follow any prompt that will show on the screen and test it further to see if that will work smoothly. If the issue still persist, then the next major thing to do is to back up the files and restore the device as new without any backup or files on it for the meantime so that we test the device like it was new and see if the problem will still persist. If it does, then that should be a clear sign that it is a hardware problem which it would be best to take the device into the store to further check it physically and examine what could have cause the issue. You can go to this link to see the step by step on how to back up and restore the device as new: How to back up your iPhone, iPad, and iPod touch and Restore your iPhone, iPad, or iPod to factory settings"

Was working fine after while I chatted, but not now.

I'll set the phone up as new this weekend. I bet it will fail. Next I'm going to the Apple store. Hmm. Maybe I should make an appointment now in anticipation ....

I'll report back.

Oh, in case you are skeptical about his statement: "that should be a clear sign that it is a hardware problem" instead of being open to a bug, I remind you that there are likely millions of iPhone 6 users walking around with 10.3.1 or 10.3.2 and NOT HAVING THESE PROBLEMS! (Why are we different if not for our apps, settings or hardware?)

Same problem here with iOS 10.3.2 and iPhone 6s Plus.

It is very easy to reproduce.

Restart or Turn Off/On your iPhone.

Then open as many as you can official Apple applications like Fotos, FaceTime, Maps, iTunes Store, Music, iBooks and etc.

When you open application try to make it use some memory. For example in iBooks try to open some large PDF document. In Music listen a song. In Maps open some street. In Fotos try to looks some of them. Etc.

You can open Safari also and there some page. But for clean test you can omit that.

Then double press on your Home button.

You will see you applications opens.

Now you have quickly close them. The speed is important.

When you will finish try to open Fotos or Safari for example.

If the you are lucky you will get a freeze.

If no make the same steps once again: open many applications and quickly close them one by one.

In 75% cases I can get a freeze from the first try.

P.S. I also have a confirmation from my friend that the same problem happens at iPhone 7 Plus. A little bit harder to reproduce there as iPhone 7 Plus has 3GB operational memory than iPhone 6s Plus with 2GB.

Really there is a confirmation here: Re: iPhone 7 - Keeps Freezing!!!

Just upgraded to iOS 10.3.3 Beta 3 now.

Didn't help.

The same problem is there.

Hi,

Have got any solution as i am facing the same problem

the screen freezing worsens today.. gonna do a master reset tonight.. if it doesn't solve the problem.. i think i will migrate to android

full reset did not solve the screen freeze, only reduced.. it came back when i used many apps and typing. sigh..

thank god I didn't go and change the screen... anyway I sold my iPhone 6 after this incident since it was my second iPhone 6 (the first one just died) and switched to Android. too bad

I hope they don’t think that by making us all mad it will push us to buy more of their products. Sure, it will send us shopping but they won’t be on the list.

The problem still persists after updated to ios 11.0.3 on iphone 6.

It seems only fix for iphone 6s 😟

I have the same issues with my iPhone 6 128gb