iPhone 6 screen freezes after iOS 10.3.1 update

I have the same problem. Everything indicates that it is a software problem. I have already upgraded to version 10.3.2 and the problem continues. But I noticed that Siri can unfreeze the iPhone most of the time. Just ask her to open Uber, or Google Maps, or play some music.

I am also facing the same hang problem with my iPhone 6 after upgrading to iOS 10.3.1. My screen freezes while accessing multiple apps , to make it normal I need to press the sleep button 2-3 times.It happened many times since upgrading. Also my taking automatically restart. Today my phone screen freezes for one hour after which I have to force restart the phone.

Right now I upgraded my phone to iOS 10.3.2 as asked by support people . I think there i some problem with iOS 10.3 upgrade that's why apple released a two upgrades in one month span.

Thank you

Folks

I hope this helps to someone else.

I got the same issue as soon as I upgrade to 10.3.1 and after read a lot and try lot of things, something that seems to work most of the cases to me.

With WiFi off, then press power button and home button, 99% of the cases it works.

When I have WiFi turned on, the freezing incidences increase a lot. When the touch is frozen, I just press again power button to get display turned off, then wait one or two seconds and repeat the sequence, press power button once, when screen is enabled then press home button and then the key to unlock.

I have disabled Touch ID and I have not changed statistics configurations.

And as lesson learned, I will not upgrade IOS anymore, at least not if it is not really necessary.

Good luck folks

I have a similar problem since update, iphone turns itself off and also touchscreen hopelessly inaccurate and inconsistent. When typing messages 'delete' button also triggers 'return' button simultaneously, happens with other buttons below buttons too, but not all. Tried restarting but no better. Turning screen on it's side fixes keyboard I've noticed, but just work around, not a fix. I need to trawl through pages and pages of forums to fix something that apple broke for me overnight, why do they constantly introduce new bugs with every update? Customer support is non-existant, phone is unworkable. Apple are a very poor joke. This thread holds no answers, but if anyone has advice on best android smart phone i would get something of value from the forum. Many thanks.

Hello again I have some news which may be relevant. After speaking to staff at the Apple Store, I was told apple have placed something in the software update that checks for third party components (in my case the screen) and then it goes out of its way to cause the problems. Does anybody else here have any non official components? Also the use Siri when unlocking suggestion somebody made seems to be the best workaround so far, so thanks to whoever that was.

"...After speaking to staff at the Apple Store, I was told apple have placed something in the software update that checks for third party components (in my case the screen) and then it goes out of its way to cause the problems."

Tboymasif.

This has to be it cause I can't understand why one phone is behaving this way and they other does not.

Scandalous. I have 2 5s' and only one of them is causing us any problems. We had the screen replaced on that phone a few months ago at a third party vendor. It was over three years old when I brought it in to get serviced and the only reason I brought it to a third party is that I could get the phone back after an hour.

I understand the need for Apple servicing when my phone is under warranty. But intentionally bricking phones that are not eligible for warranty because they are serviced via a third party is a questionable tactic.

I have had no mods or 3rd party fixes of my phone - no new screens or anything and this is happening to me.

For me, it's mostly the screen not responding to touch kind of randomly, typing not being consistent, and apps launching but then quitting. Not all the time, but usually once a day.

My iPad Pro also running 10.3.1 has no issues. My husband's 6 Plus has no issues. I have a 6s Plus and this has been going on about a month for me.

sara Trifiro1 and birdini:

Thanks for the responses.

This is infuriating and a new phone is not the solution.

Apple has successfully created a central point of failure when it comes to dealing with issues like this. Eventually there will be a lawsuit and all the affected customers will be eligible for a $50 rebate...10 years from now.

I think it was Einstein who said something like, "no amount of experimentation can prove me right, but a single experiment can prove me wrong". Keep this in mind.

So on the 3rd party screen hypothesis. False. My iPhone 6 is original, no repairs, purchased from Verizon. It has screen freezes and other weird screen behavior. Intermittently. A single "experiment" (or contrary fact) proves the hypothesis that third party hardware is the single and only cause of the problem is FALSE. (Note that it does not prove that the hypothesis that Apple wrote 3rd party hardware check code and botched it is false -- aka a bug).

Other hypothesis that are now proven false:

DFU restore fixes it -- implying it was a bug in the patch. It does not fix it. At least not permanently.

Cleaning the screen (laughable).

Restarting the phone. (called soft reset I think).

And a number of others people have listed.

Here's one I could use your help on: do any of you NOT have any 32 bit apps but are having screen freeze and other problems? I ask, because I have one -- a password app that I will delete once I've transfered 200+ passwords to a replacement app. But! If there is just a single one of you that does not have ANY 32 bit apps and yet has the problem, this hypothesis goes on the list as not a cause.

How to check for 32 bit apps? Settings. General. About. Applications. Screen on mine at this point says "App Compatibility" at the top. And has a paragraph that says "These apps may slow down your iPhone and will not work with future versions of iOS if they are not updated. ....." And it shows my password app.

I don't know what it looks like for somebody that does not have any 32 bit apps.

It's been 2 hours and I haven't experienced any of the weirdness since I deleted the three apps I had. Of course, that's not conclusive, but it's a start. I just checked with my husband who has not had problems with his 6 Plus and he *doesn't* have any 32 bit apps. So - checks out so far.

Maybe I found solution. I have 6 plus, after 10.3.1 update phone started bugging: touchscreen stopped working, phone freezed time to time. Update 10.3.2 do not helped. I also had icloud full or mostly full. After allocating about 400 Mgb free space in the icloud, the phone started working normal again. In a week I had no problems. Hope it helps! ;)

So, after about 20 hours, the 5s has had two touchscreen interruption issues today. Once in the late morning and then again a few minutes ago.

Very disappointing.

P.S. I have lots of free space in my ICloud.

So 32 bit apps are not sounding like a cause. Mine still has them and it has been acting mostly good for two days. Others are reporting eliminating them doesn't fix it. (although my plan was more drasitic -- eliminate them, then do a DFU restore to fix all the files that may be screwed up)

Here is a clue that is highly puzzling to me. The phone will be fine or mostly fine for hours or days, then give a lot of grief in one day. Sounds like others have the same thing. So it causes us to try to correlate it with things and hypothesize causes like if I stand on one foot and pat my head it works, but if I don't it locks up. Obviously hogwash.

The phone is processing instructions a gazillion times a second. What would cause it to be "funny" only a small fraction of the time?

I'm imagining my coding days and that the main line of code is something like this:

1. Poll cell tower

2. Check for incoming signal

3. Check for data

4. Check for this

5. Check for that

And somewhere in there:

Check if screen input circuits are registering a voltage (or digital) change, indicating user input.

This user input leads to new lines of code, but the main line "interrupts" because it is higher priority. So sometimes while we are trying to do something, the phone pops out of accepting user input briefly (jumpy behavior) or for a long time (unresponsive screen) BECAUSE IT IS BUSY DOING SOMETHING ELSE!!!??!?!?!?! When running normally the processor is capable of jumping in and out of subroutines so fast, we notice none of the work it's doing in the background.

What is making it so busy? And what would only do it once in a while at seemingly random intervals (it can't be random -- computers don't do random)?

I'm at a loss to figure it out. I just wish we could get acknowledgement that Apple knows there is a bug and is working on it. I haven't called them I admit -- not sure what they'd say since my phone is 23 months old.

Hello again I think I've found a potential workaround courtesy of some Spanish chap.

The only problem is it will turn your phone into a dumb phone depending on what your using it for. Go on settings safari and disable JavaScript this seems to help and il be re disabling it after sending this comment. Also disable all apps/ phone add ons you can manage without basically anything you don't need that might slow the processor down. For example weather widget, or, background apps, analytics, stocks, location services.

It seems the problem may be the processors struggling to cope a bit like the good old days. Where the school computers couldn't receive the mouse commands, and would freeze up after clicking too many things. Even moving the mouse was frowned upon before the loading screen was finished as it supposedly caused it to slowdown.

I cant see what other issues there could be as it's not related to non official screens etc or one thing or the other previously mentioned. Perhaps it's just apple trying to budge people onto the iPhone 7,8 a bit like the perfectly good pcs that got rendered useless by windows vista back in the mid 2000s. I expect this is Apple trying to kill off the old phone market.

Many thanks for your contributions one and all as a lot of theories have been debunked. So we all know it's not various things thanks to user feedback and im grateful it's saved me throwing away perfectly good hardware in this case iPhone 5s.

After Some frustrating weeks of trying several tips and tricks in this topic. I decided to go to my service provider in the Netherlands for a repair. They registered it as a touchscreen issue, a few days later I got the message that my phone was ready for pick-up. They didnt fix my phone but gave me an entirely new phone (for free) because it was cheaper than fixing my phone. Diagnostics probably showed many more than replacing a screen was needed.

Problems are over now. If your phone