iPhone 6 screen freezes after iOS 10.3.1 update

Well the plot thickens! Fingers crossed your new iPhone 7 keeps running ok under new update. Perhaps only iPhone 6 & earlier are affected. I checked my partners iPhone 5c & its running OS 10.2 (14C92) & no problems. So he's not going to update just in case. Just thinking maybe a conspiracy to get people to purchase iPhone 7.

not really I think.

I am facing same issues like app crashing and random restarts on my iPhone 6s plus and I have run diagnostic by contacting Apple Support on Twitter. They are really helpful and after running diagnostics, they said my iPhone hardware isn't affected but at the same time they say that there are no such known issues in iOS Software latest version 10.3.1

"No such known issues"... and here are 600+ people with the same issue (by judging on original post "Me too"s).

By the way, I noticed in my case that the apps with a lot of scrolling suffer the most from freeze issues (except safari, for unknown reasons). Have any of you noticed this correlation?

Here is the rundown of my instance of this problem:

-Went to bed and left my iPhone 5 on with a Bluetooth alarm app called AirAlarm2 on.

-Woke up to my phone at 1% power despite it having been plugged into the wall all night. It wasn't the outlet or the app (I have used it many times before without this issue).

-I plugged the phone into a different outlet and closed all my applications and changed the phone to low-power mode. It started charging.

-While in the power settings menu, I noticed that the messages app used 66% of my battery in the last 24 hours, which seemed very abnormal, so I went to open the messages app only to find that the phone had stopped operating; the messages app icon stayed darkened as if it was frozen in a pressed state, but the app didn't open. When clicking the icon again, it depressed and looked normal again. Still, the messages app didn't open. The phone reacted to sliding the home window left and right, but none of the other apps responded either, and all reacted in a similar way. App groupings didn't expand, either.

-I left the phone for a minute and the screen locked. At this point, I arrived at an issue I had had three times before, within the previous couple of days. The screen remained black, no matter what button was pressed or held, with the exception of both the home and lock buttons, which was my only way of giving my phone a hard reset/temporary fix. Despite it's unresponsiveness, I could tell the phone was still on because muting and then un-muting the sound resulted in a vibration, and unplugging then plugging my phone in resulted in the charging sound. Also, while in this state, I tried holding the lock button to turn it off and after a few seconds of holding it, I swiped my finger from left to right at the top of the screen as if it still displayed the power-down slide-bar, but nothing happened (I could tell it was still on by the same means in the last sentence).

-It seems as though it is an issue with the software, and this only started happening after I updated to iOS 10.3.1.

After updating my iPhone 6s i have the same problems like all the other Users in this threat.

The Apple Support said to me that i need to reinstall the iOS 10.3.1 by connecting the iphone to my computer and then i should press the homebutton and the powerbutton till i See an cable Icon...

After reinstall the 10.3.1 software it is not possible to use the touch screen - there is no reaction.

In the Apple Store the Dummies say to me that it will be a problem with the Display and that i must pay for reparing the iPhone Display...

It´s unbelievable that Apple dont read the Threads in theyre Communities - there is no Reaction from Apple Side.

We have 4 IPhones, 3 IPads and 3 Apple Watchs... I think i will offer them by Ebay and will change my Equipement to Samsung.... F.... Apple.

Same issues here. No real fixes found. Personally I find that if I press the power button to put the phone to sleep then click right back in, everything works as it should, but only for a certain amount of time and no 2 times are the same. The times varies wildly and it is very fr

I'm having the same issue, too. I often lock and unlock the phone to make it works, sometimes I have to do it several times.

I guess this issue related to the new file system. Not sure if revert back to 10.2.1 will work.

That's 'the fun part' downgrading back to 10.2.1. isn't possible, unless you already have made a backup of that version on your computer before you upgraded (which you probably didn't, why would you!?)

The 10.3.2 beta version is also available it seems, but not supported at all by apple, because it's a beta version...

You can however reinstall 10.3.1 if that turns out to be even worse.

I also contacted apple support, they want me to send in my Phone for repairs and call the arising issues after the update to be a 'coincidence',...

So it's either waiting for the next version of Ios to become available, and hope that solves the issues, sending in the Phone for repairs, or just ditch apple (at least the current Phone you have) and lookout for another one...

Reverting back to 10.2.1 isn't possible even if you backed up your device as Apple has stopped signing that firmware altogether. 10.3 isn't signed anymore. If you'll restore from that image, It'll tell you that the firmware is too old to be restored.
Yes, that's very strange, specially when they did a pretty hefty change in Underlying file system then they should have remained opened the option of going back to Non APFS (Apple File System- New File system introduced in 10.3) Version of iOS.
Although my iPhone was pretty fine in 10.3 but the update 10.3.1 isn't really working.

I have this problem with the freezing screen on my Iphone 6 Plus.

I've tried restore and restore to factory. It took me half the day but the problem remain.

Then I shut down the Phone check the simcard, nothing wrong, and put it back and now it works again!

2 minutes work. I've should have tried this method first!

Actually resetting the network settings didn't do anything. It's like my screen freezes for a minute or so then it works. If I leave the display on it will randomly open/close apps like there is an invisible finger touching the display. Must be the new file structure.

Wish I read this before I downloaded it to my i-phone 6 plus, same thing happening to me. Thought my battery died when my screen went blank, then I plugged in my charger and it came back on with 80 percent full battery. Any idea how to fix this issue?

The same problem. 5s. Right after 10.3.1. After take a foto -> black screen and home button doesnt work. No chance to open iphone.

Just reset.

This happend to me several times.

I need my phone working and not waiting for restarting.

And its not a HW problem. Because before 10.3.1. (last week) no problem.

Seems the problem might be related to Apple trying to force everyone onto enabling analytics. I just messed about with the settings randomly and decided to enable everything under Analytics and now the problems are completely fixed. Problems included: slowdowns, touchscreen malfunctions, having to reboot the phone due to previously mentioned slowdowns.

The phone was repaired the same day as the OS upgrade so many thanks to everyone for alerting me to the fact it's an OS problem and not the hardware.

Hi ff80uru,

I have the same issue, with my iPhone 6 after the update (to iOS 10.3.1), in particular screen freezes, apps and chats opened without touching the screen, which forced me to hard reset the phone (home+power). After cleaning the device (eliminate useless apps, old photos, old videos,...) and looking for the problem, I have identified, at least for me, the possible cause: camera' sensor. In fact, casually, I covered the camera's lens (front and back) and noticed that immediately stopped freezing and apps stopped to open themselves (If the problem came back, covering the lens the problem resolved again). I hope this escamotage will be helpful first to who is experiencing the same issue, if it is identical to mine, and second for developers who are working on the upcoming update so they can patch it.

I hope this post will be helpful to the community.

Greetings