iPhone 6 screen freezes after iOS 10.3.1 update

One last suggestion maybe your all using unofficial charger or maybe the phones are getting too hot. It might that the processor is trying to reduce the temperature by slowing down, therefore causing the touchscreen issues. I've started using an official iPhone 4 charger and the phone now seems fine and it's been a few hours. Then again this problem is temperamental so it may be reappear but fingers crossed.

My screen used to get freezed after 10.3 update but locking and unlocking the phone I could solve the problem.

After the last update, the screen freezes and gets crazy opening apps and typing automatically. Switching off the phone, doesn't solve the issue and I also have problems with the battery percentage.

Still in warranty but it has a small bump on the side, and Apple argues that the phone doesn't work because of the bump and that the solution is to change the screen; however, they do not guarantee the problem to be solved.

I tried everything. What do you recommend?

Nope! This thread is the LUCKY few that had mostly working phones before 10.3.1. And all these phones immediately started acting this way after 10.3.1 was installed. Nice try though. You kinda sound like an Apple employee being paid to figure this out... still waiting on the actual solution.

Here's one, let us re install 10.3.0!!! Problem solved. I promise I'll buy an iPhone 8.

Also experiencing this on three iPhone 5S's after updating to iOS 10.3.2.

I took the first phone to the Apple Store and they replaced it. The same problem occurred on the new phone. I updated a third phone to iOS 10.3.2 and it began occurring within 48 hours on the updated phone. This suggests it's a problem with the iOS update, although I suppose it could be carrier-related (AT&T on all three phones).

Anyone experiencing this issue on other networks?

I have T-Mobile. Happens on my 6s Plus, but not on my husband's 6 Plus. I have updated to 10.3.2 and still happens from time to time but not as frequently as the first couple of weeks.

No issue with my iPad Pro which also is on T-Mobile.

The fact it's happening with some people's new "older" phones seems to rule out that it's something that happened to the phone itself. You aren't the first person to mention it happening on a new phone :/

I don't have a fix but I was in T-Mobile the other day making a change to my plan and the sales person was trying to do something on my iPhone 6s Plus which has had this problem since late April/10.3.1, and she said "What's wrong with your phone?" I said it'd been like this since the 10.3.1 update and many people online have been complaining about it, so I'm not alone. She said it was too frustrating to deal with (I was laughing because I'd almost gotten used to it!) and said my phone was under warranty and it'd cost me $5 to get a new one. So I gave in. I don't seem to be having the problem so far - just all the other annoying setting up things on a different phone. I guess the thinking from me at this point is, if you have a warranty you can use, might be worth getting your phone replaced. I never saw any visible damage to my phone so I don't know that anything was wrong with it and have read that others still had the same problem after they got a new phone but I do not appear to. So, the $5 was worth it for me.

Unfortunately nothing I have tried has fixed the issue completely and I've now had to call it a day with the iPhone 5s. Now using an as good as new SE so hopefully this issue won't reappear. Shame no answer could be found by now, but thanks to all for contributing any ideas that might have helped.

Hi Did you have any luck? I am having the same problem? I have reset my phone to factory setting 3 times and have reset and rrestored in DFU mode. Screen still freezes has anyone had any luck fixing this issue? So annoying

Cheers

Julian

My iPhone 6 Plus has been acting up since the update, too. Looked like a digitizer problem. I've had the screen replaced and it is still doing the same thing. I reset Network settings. Removed the hard screen protector and also my case. Makes me wonder if they're trying to force upgrades to newer version iPhone models.

Just upgraded 5s to 10.3.2. Absolutely *****!! Screen freezes, apps open automatically even when you don't activate them., search apps open up and keyboard starts adding letters on its own. The worst Apple performance ever. Every upgrade continues to illustrate the degradation of Apple as a product/software provider. Pretty comparable to the old Microsoft days when you had to keep rebooting. That's the story of my life last 3 days..

So I've used Apple support three times via their chat feature.

Given that I had already tried a DFU restore, the first had me try "Reset All Settings" on the iPhone. After a bit of time I concluded that didn't work.

Next step was to backup the phone (full backup) on iTunes and then do an erase and setup as a new phone. This puts it so it only has Apple software and has the effect of determining if any of the non-Apple software is the cause. After a few days I concluded it still had the problem.

Apple tech support said this then means it has a hardware problem. The next chat person connected to my phone remotely and after I authorized in the Analytics section of Privacy (it goes by different names -- advertising and analytics I think), did a hardware diagnostic. Turned up clean. I highly recommend using the free Apple chat for "touchscreen not working as expected" to see if they will do this diagnostic remotely and tell you if you have a hardware problem. Each of us might have different issues going on so you might get a different result than I did.

But that person said the next step was to go to an Apple store. Did that. The analytics the tech did was about the same as they do remotely with a couple other smaller checks. Came up clean again. BUT! He said it must have a hardware problem. Could be the logic board or the touchscreen so a new phone is the best bet. I was left with these choices: 1) suffer 2) replace the phone for a few hundred bucks 3) upgrade to a new phone via the iPhone upgrade program (which is the price of the phone divided by 24 as monthly payments for 24 months -- no interest!). I decided the guy was probably right. I'd dropped the phone too many times or caused an issue that day I got caught in the rain and it got too much moisture under my jacket.

What this means then is: millions of people have iPhone 6 phones (and 5s etc.) and Apple is still exchanging bad phones like mine with the same model. But only some people have the problem. So it is not the software. There is no bug. There is, however, something in 10.3.1 and 10.3.2 that reveals a hardware problem and instead of giving a coherent message, it gives funny behavior like most computer hardware problems do. I think it is getting stuck in an diagnostic routine as it periodically scans the bad hardware. So we can say Apple caused the problem, but the point is the problem does not exist on phones that do not have a hardware problem. So we can all be mad our hardware problem didn't cause issues until 10.3.1, but we had an underlying hardware problem.

Anyway, that's my logic. Be persuaded or stay mad/sad/frustrated. Or figure out the real cause and solution if you think mine is not the one :-)

I've moved on to a new phone. Good luck all. And really do try the free Apple chat tech support. But most likely at the end of it you are looking at repair or replace. :-(

Oh, and given at least one person said replacing the screen didn't fix the problem, that means it could be the logic board. So fixing the screen might be a risky expense versus biting the bullet and getting a new phone.

I have an iPhone 6plus, and am having the same problems. I don't see any real solutions here. I can't even use my phone most of the day. This is ridiculous. We all paid a substantial amount of money for these phones that now won't even work!?! I guess I will need to get a new phone. It sure won't be another iPhone though. I'm not investing that kind of money, then dealing with this. This is unacceptable. I have been a loyal customer for many years, not anymore!

After my rant, I went to an Apple Store, and they replaced my phone for free as it was still covered. I'd take down my previous post, but I'm unsure how. I made an appointment online, and went to the store. Back up your data if possible before you go.

Yes, me too on 10.3.2. I never saw the issue on 10.3.1 but updated last night (thought I waited long enough for bugs to work out). phone simply was black screen (off?) when I picked up to use (had worked fine most of day). Held down the on/off and touch sensor buttons and it rebooted. Appears to be working again for now...