iPhone 6 screen freezes after iOS 10.3.1 update

Confirmed, after the 10.3.1 update I have funny screen response behavior as though it thinks I'm pushing buttons and I'm not. Sometimes an app seems to freeze. And other odd behavior -- as someone else said it feels like someone else has control of my phone and I'm fighting them. I have not had the "turn off alone" problem.

Tboymasif refered to enabling all the analytics. Did a google search on how then turned everything on. After 24 hours I have not had issues but am cautiously optimistic.

Please try enabling all the analytics then test your phone for awhile and report back. Work or not?

My iphone 6 running on ios 10.3.1 continuously freezeing dont no what to do with anyone can help. I also tried factory reset

And i also open the screen on screen repairing person but no use. My screen is ok but freezes contino

Enabling the analytics made the frequency of occurrences less on our phone (iPhone 6 Plus) - when it happens covering the camera in the front and back as mentioned by someone else on here does stop it on the phone until the next occurrance

Covering the camera's lens (front and back) immediately stopped freezing and we could use the phone (iPhone 6 Plus) again until the next occurrence - covering the lens again resolved the problem each time. Enabling the analytics seemed to lessen the number of occurrences.

Did it reoccur for you? Enabling everything under Analytics stopped the issue on our iPhone 6 Plus for almost an entire day but then the issue came back - the frequency is much less. When it happens - covering the camera's lenses as ale9776 suggests immediately stops the freeze each time it occurs.

With all due respect, this issue is happening to thousands of people. I think it goes beyond the simple fix. There is something extremely wrong with this latest update. Especially with users of iPhone 6. I depend on my phone every day as it's my office. This is unacceptable. I am definitely going to be switching to Samsung after this. I have been an Apple user for over 20 years. Very disappointed with the way things are going right now. It's as if you guys did not care

I totally agree. A lot of people complaining about it. In my case, even now rebooting my phone, the screen is unresponsive. I rebooted my iPhone and took 10 minutes for it allow me to insert my password. I think apple time to release a new update is up

I previously posted about turning on the analytics as a potential solution, asking others since someone before me suggested it -- did it work? It seemed to help, but my test period was only a couple days -- days where my use was light. I did convince myself that I witnessed a couple glitches, but no freeze requiring locking/unlocking or restart.

arrizaba posted a set of instructions about a DFU restore. I did a search and found the same instructions on a Apple friendly website. I followed them by first doing a full iPhone backup on iTunes on my computer. The restore involves downloading an over 2 GB file then re-downloading all your apps. The website post warns that if your phone has damage of some type, the DFU restore method will take your phone from glitchy to unusable. On the hypothesis that the recent ios update is the cause, then nearly all of us do not have a damaged phone.

Several have mentioned the os update includes a file system change. If that is true, then the restore idea makes sense. I'm not expert on how Apple does it, but in the many years I repeatedly wiped my Winders system hard drive and reinstalled Winders, I learned it restores all the operating system files and puts them in the right places.

So maybe the restore does the same on the iPhone. Again, if true, it suggests the update method caused the problem, not the 10.3.1 update itself.

Two days so far, I've not noticed a single glitch.

Mine started freezing over the last week but not straight after the 10.3.1 update. It started freezing during a phone call, then the phone restarted and since had the freezing issue. Do a soft reset, it may work, it may not. I use my mobile for work and could not afford to be without it. I was receiving calls but unable to swipe to accept them!

I contacted Apple support and ended up in an Apple store same day. Diagnostics were run but nothing was found to be wrong with the phone hardware and of course the phone was working perfectly. Despite showing this thread, the Apple store would not accept it was a software issue and as the phone was out of warranty I was offered a like for like replacement, at my cost although it was discounted. My phone was in excellent condition with no screen blemishes, scratches but I had no choice.

A day into using the replacement phone with fully restored data and apps (most data) not had an issue. But then I didn't straight after the 10.3.1 update. So based on a days use looks like it was a hardware issue.

Still no issues with mine after doing the DFU restore. Went through the whole Apple watch reset, pair and restore thing today. Also did some email and contact work on my iPhone. No glitches or freezes.

I'm going to turn off the analytics now and see if the glitches come back.

My iPhone 6S Plus started experiencing similar issues. I thought it was a bad App, restored the iPhone, hard resets, etc. The screen dims and becomes unresponsive, then goes black, and I have to hard restart to get it working again. This iDevice is getting to feel like a Microsoft computer where updates break as much as they fix. My partners iPhone 6S Plus is also having similar problems.

Wanted to give a final status update on our 6 Plus - Apple offered to repair it for $149 which we declined. The user did not want to wait for the next update to be released so we have replaced the phone with an iPhone 6s Plus. We updated the new phone after it came out of the box to 10.3.1 and so far there have not been any issues. Will continue to follow this thread to see if future updates do fix it as I will be curious to know.

well, shoot... as I usually do, I waited a while before updating. So today I finally went to 10.3.1 without doing any research. Noticed 'password necessary to enable touch id' many times today, didnt think anything of it and just put in my password.

Just now noticed my phone was off! Random restart...

SMH

Back to my oriiganl rule- if it aint broke, dont fix it.

I just want to log my name in on this as well, to maybe one day wake Apple up! I also did the 10.3.1 update and since that minute, my touch screen has been sporatically non-responsive. It goes for hours without working. Then suddenly it works for hours. Then stops again. It just worked for 5 days straight! But now hasn't worked for 2 days. So frustrating. It also restarts on its own automatically. I've tried all options of fixes I've read on here, and so far no luck. I have been using my Apple Watch and iPad to text for now, hoping Apple sends out a fix. I refuse to go to the Apple store and have some college kid tell me its a hardware problem, as I have a temper, and I know I will tell him to F OFF. This is ridiculous of Apple, and as an Apple supporter since day 1, this problem is so widespread, its causing customers to jump ship to you know who! I too feel that this is a conspiracy for Apple to sell more phones. You REALLY think they don't know about this issue???????????

Cannot agree with you any more.

I think the issue should be software issue, since there is no issue at all before upgrade.

However the issue cannot be found on all iphones, it can be treated as an "random" issue, since nobody figure out it will happened in what conditions. That is why apple can say it is hardware issue and ask $149 for the replacement.

Apple already blocked the downgrade and only support iOS 10.3.1 by 5/4/2017, so users cannot downgrade to any one of prior iOS version.

Anyway, keep in mind, Apple is not the Apple before.